Customer Service Sales

Hitesh Desai

Email: ********@*****.***; Phone: 804-***-****

SUMMARY

Over 18+ years of hands-on experience in Business Development, Inventory Management, Accounts Receivable

and Payable, Sales & Financial Reporting, Project Management and Vendor & Clients Management

EDUCATION

Master in Business Administration( MBA ), Stratford University

Oct 2012

Glenn Allen, VA, USA

Bachelor of Commerce Degree, Gujarat University

May 1986

Ahmedabad, Gujarat, India

EXPERIENCE

Clarion Inn December 2012 to Present

Virginia

Assistant Manager

• Successfully Focused relationships with professional franchises

• shifted business from competitors to increase market share

• Work with owner to increase hotel guest visits internationally having relationships with

government and international travel agencies

• Independently manage sales, customer service, general accounting, ordering food supply to US

Food

• Sell hotel guestrooms groups and banquet facilities through direct client contact to maximize

total rooms revenues and profits

• Establish client base of organizations, associations, social, and corporate businesses through

direct outside and inside sales effort for the purpose of securing business for the hotel to ensure

that predetermined sales expectations are met and exceeded

• Develop and maintain relationships with key clients in order to produce group business

• Negotiate guest room rates, meeting room rental, function space, and hotel services within

approved booking guidelines

• Confirm in writing to the client all requirements via sales contract

• Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in

accordance with company and property policies and procedures

• Respond quickly to guest requests in a friendly manner

• Follow up to ensure guest satisfaction

• Independently supervised franchise inspection and resolved problems

Aakruti Boutique,

Ahmedabad, India

M ay 1990 to 2010

Business Manager

• Independently manage all sales, customer service, general accounting, financial reporting,

administrative, purchasing, inventory control and staffing functions for a privately

owned Garment & Textile Industry

• Instrumental in supporting the company’s rapid growth and expansion, including a 100%

increase in revenues and profitability in the last 12 years

• Developed and implemented an entire administrative process and structure to professionalize the

business, improve productivity and increase accountability

• Designed a more efficient and cost-effective fabric ordering and inventory management system

• Fully responsible for sales, customer services, and sales reconciliations

• Managed during a period of significant growth in volume, customers and revenues

Suryavir Invatrade Pvt. Ltd,

Ahmedabad, India

Jan 1988 - Apr 1990

Chief Accountant

• Responsible for sales, new customer development and customer service.

• Coordinated scheduling, inventory planning/control, and handled all accounting, billing,

collection and banking functions, order processing.

• Promoted based on organizational and management skills. Managed employee retail operation

generating more than INR twenty million annual sales revenues.

• Coordinated product ordering with more than 19 vendors controlled and documented inventory

flow.

• Supervised all aspect of financial management, prepare Profit & Loss account, Balance sheet,

Trading account etc. for yarn processing company

The Manackchawk Co.Op. Bank Ltd,

Ahmedabad, India

Jan 1987 – Dec 1987

Accounts Trainee

• Responsible for overseeing any matter relating to customer accounts

• Conducted risk analysis procedures

• Balanced all books and reported on profitability

• Handled employee compensation packages

Mahendra Patel & Company, Chartered Accountant,

Ahmedabad, India

M ar 1985 – Dec 1986

Sr. Audit Assistant

• Determined financial objectives. Designed & implemented systems, policies & procedures to

facility internal financial control

• Prepared annual budget and forecast trends

• Coordinate the preparation of financial statements, financial reports for companies

• Accounts payable and receivable along with payroll

• Administrative works resolving the outstanding issues

• Generated the reports quarterly and annually on the status of financial flow

Shah & Shah Associates, Chartered Accountant,

Ahmedabad, India

J une 1982 – Feb 1985

S r. Audit Assistant

• Analyzed and evaluated financial information on the financial state of their businesses.

• Advised clients and suggested possible ways to protect investments. Also advised in planning

and arranging finances including capital or loans, cash projections etc.

• Provided clients with valuable ideas for increasing operational efficiency and strengthening

internal controls

• Records keeping for smaller companies, owner managed business, close cooperation, trust,

medical centre, sole proprietors and partnerships

• Personal financial statements

Haribhakti & Company, Chartered Accountant,

Ahmedabad, India

Sep 1981 – Apr 1982

Audit Assistant

• Investigate the financial reports of the limited & private limited company. Shared knowledge of

mercantile and company law and advice for the legal aspects of contracts, estate planning

• Preparation of budgets and monthly management accounts

• Advised Tax liabilities through certain investment choice

• Handled audit of partnership firms, private limited companies, limited companies and hospital

internal audit

ADDITIONAL

• Certificate for practical Accountancy and Taxation from Gujarat Educational Society India

• Certificate from Haribhakti & Company for accounting work

• Certificate from Shah & Shah Associates for outstanding work

• Certificate for excellent accounting work in the field of plastics, pharmaceuticals and yarn processing units

• Certificate for Auto training with TK World wide, USA for sales training.

• Online training for Business Analyst with SCM Data NJ.

• International English Language Testing System (British Council and University of Cambridge) Band Score- 6.

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