IT Strategic Sourcing and Vendor Mgmt - Services

Resume - Daniel J. McElherne

Orland Park, IL 708-***-**** ***.*********@*****.***

Information Technology

Vendor Management, Strategic Sourcing, Negotiations and Contract Management

Career Summary:

Action-oriented and quality-driven IT professional with a strong blend of

skills as both a practitioner of IT Applications Development/Project

Management AND as a practitioner of IT Strategic Sourcing, Procurement,

Contract Management and Vendor Management. The combination of these two

experiences provides the expertise, credibility and value proposition for

very successful vendor/sourcing engagements. Has also taught graduate and

undergraduate technical and managerial IT classes as an adjunct faculty

member at such institutions as Keller Graduate School of Management and

Lewis University MBA.

KEY EXPERIENCE AREAS

STRATEGIC SOURCING/PROCUREMENT INFORMATION TECHNOLOGY

* Negotiated MSAs, SOWs, MLAs, SLAs and NDAs * Requirements

Definition

* IT Strategic Sourcing * Analysis and

Design

* Evaluation and Vendor Selection for Services and Software * Project

Management

* IT Software Asset Management * SDLC and ITIL

Knowledgeable

* Management of Spend up to $150 Million * IT

Planning/Management

* Strong Understanding Contract T's & C's * IT Finance/Cost

Control

* Expertise in IT Services and Software * IT/Business

Alignment

* Contract Management and Administration * Client

Relationship Building

* Achievement of Diversity Spend Goals * Systems

Implementation/Integration * Application Outsourcing

Agreements * Change Control Management

INDUSTRY EXPERIENCE

Corporate and consulting experience in healthcare, transportation, retail,

telecom, energy, manufacturing, wireless telephony, banking, warehousing,

distribution, non-profit and state government.

SELECTED ACHIEVEMENTS

* Led IT Vendor Management initiatives for a F20 Retailer for software,

services and hardware in the areas of Data Warehousing, Application

Services, e-Business and Customer Care with annual savings of $3-4MM.

* Led IT procurement and vendor management initiatives for software and

services for a F500 retailer/distributor with average annual savings of

$1MM.

* Supply IT Strategic Sourcing for a F50 energy company for software and

professional services with average annual savings of $2-4MM.

* Led first ever IT Application Outsourcing efforts for a F50 energy

company in areas of Customer Billing and ERP/Web Maintenance.

*Established an IT Supplemental Labor Preferred Vendor Program for a F50

energy company reducing vendors from 70 to 10 resulting in a savings of

$2MM annually.

* Instrumental in establishment of a Project Management Office (PMO) for a

F500 company with 700+ projects annually.

* Point IT coordinator for a complex corporate relocation including a new

data center and enterprise network.

* Led recruitment effort involving 250+ new IT staff and consultant hires.

* Spearheaded project management methodology and training initiative

involving installation of associated project management software on 300

workstations

* Led $28M Y2K effort involving 8,000 workstations spanning 20 locations,

1,700 EDI vendors, 7,000 suppliers, multiple client/server, midrange and

mainframe applications, retail systems servicing 8,000+ stores and a

corporate Data Center. Delivered presentations on Y2K readiness before

international audiences.

* Drove enterprise-wide information security endeavor resulting in an

increase in overall security report card from D to B- in less than 18

months within budget.

* Improved project management practices and development throughput for a

large telephone billing division.

* Professional educator of information technology (technical and

managerial) at the undergraduate and graduate level.

* Managed many facets of IT Finance, IT HR, IT Communications and IT

Strategic Sourcing for a F500 company.

CORPORATE AND CONSULTING EXPERIENCE

SR. CONSULTANT IT VENDOR MGMT & STRATEGIC SOURCING 2010 - Present (Contract

Consultant)

U. S. Cellular Corporation Bensenville, IL

Responsibilities:

o Negotiated Master Service Agreements (MSAs), Master License Agreements

(MLAs), Statements of Work (SOWs), Non-Disclosure Agreements (NDAs)

and Service Level Agreements (SLAs).

o Negotiation of services included software (apps, tools,

infrastructure), training, software consulting, external hosting and

data center telecom.

o Worked extremely close with legal department for all contractual

agreements.

o Performed research on vendor capabilities and financial stability to

verify client selections.

o Performed a high-level of collaboration with other team members.

o Developed negotiation/contracting strategies, negotiated legal and

commercial terms and conditions, including all aspects of cost.

o Managed supplier relationships and reconciled vendor/client disputes.

o Performed analysis and assessment of vendor/contract risk and advises

stakeholders of appropriate risk mitigation strategy to protect the

Enterprise.

o Integrates Strategic Sourcing best practices which promote continuous

improvement in quality, delivery and service.

o Expeditiously responds to and resolves key stakeholder contract

issues/concerns working through the project team, vendor and legal.

o Maintained constant communication with vendor and project team to

ensure timely contract progress, completion and execution.

SENIOR ADVISOR, IT VENDOR MANAGEMENT 2007 - 2009

CVS Caremark Bannockburn, IL

Responsibilities:

o Responsible for development and implementation of Caremark's Vendor

Management Strategy, including design, development and implementation

of related processes and infrastructure.

o Authored and negotiated Master Service Agreements with third party

vendors for Statement of Work activity.

o Issued RFP's/Proposals and lead team efforts for evaluation and vendor

selection for services and software.

o Established Common Standards for SOW activity.

o Led IT Vendor Management initiatives for software, services and

hardware in the areas of Data Warehousing, Application Services, e-

Business and Customer Care.

o Effectively utilized an IT Governance process for requirements,

financial and architecture approvals for scheduled projects.

o Managed portfolio of $80MM in projects.

o Authorized $30MM in Statement of Work activity for preferred vendors.

o Interfaced with Legal, Audit, Finance, Risk Management, Corporate

Compliance and Business and IT Groups for MSA and SOW approval.

o Supported 4 IT Vice-Presidents and 18 Directors as first point of

contact for software, hardware and services needs

o Achieved an annual savings of $3-4 million.

IT STRATEGIC SOURCING CATEGORY MANAGER 2003 - 2007

Exelon Energy Corporation - Business Services Company Chicago, IL

Responsibilities:

o Responsible for strategic sourcing and procurement including software,

services (staff augmentation and project SOW), applications

outsourcing, and some hardware.

o Negotiated Master Service Agreements with top-tier service vendors

such as Deloitte, Accenture and Bearing Point.

o Extensive interface with legal services for contract approval.

o Led first ever IT Applications Outsourcing efforts in areas of

Customer Billing and ERP/Web Maintenance.

o Established IT supplemental Labor Preferred Vendor Program reducing

vendors from 70 to 10 resulting in a savings of $2MM annually.

o Monitoring of Vendor Contract Performance.

o Managed several e-RFx projects from inception to final vendor

selection.

o Assisted IT Directors with vendor dispute resolution.

o Achieved $2-4MM savings annually.

APPLICATIONS CONSULTING PRACTICE MANAGER 2001-2002

Spry Resources, Inc. (Contract Consultant) Westmont, IL

IT applications consulting; project management best practices; recruiting;

business development; oversight of assigned projects, including staffing

and consultant training.

SENIOR E-COMMERCE PROJECT MANAGER 2000-2001

ABN-AMRO - LaSalle Bank (Contract Consultant) Chicago, IL

Project management for e-commerce solutions in retail banking industry,

including resource planning, relationship management and budgeting; RFP

evaluation for small business customer portal; vendor contract

administration; supervision of 15 technical professionals.

SENIOR MANAGER OF IT PLANNING, PMO & SOURCING 1992-2000

True Value Hardware Stores - Corporate HQ Chicago, IL

Established IT project office with $70-100 million budget; project

planning, tracking and status reporting; alignment of project goals with

overall organizational goals; established standards and repeatable

processes; vendor relations, contract negotiation and procurement; IT

finance/controls; implementation of asset management procedures and

enterprise-wide information security; recruitment; business unit

relationship management; IT industry/trend research torchbearer; CIO

liaison for Applications, Data Center Operations, Retail Systems (6000

stores), Distributed Computing, Infrastructure Group and International;

project manager mentoring and tool deployment; corporate relocation and Y2K

point person.

FOUNDER/PRINCIPAL CONSULTANT 1984-1992

McElherne Systems Group, Inc. Chicago, IL

Information systems management and technical consulting involving

application development, project management support, business systems

analysis, risk management, software package evaluations and organizational

development support; client list included Blue Cross/Blue Shield, Cummins

Engine Company, Centel Corporation, Northwestern Memorial Hospital,

Distribution Sciences, Inc., Kraft General Foods, General Binding, Northrop

Defense Systems, State of Illinois, State of Kentucky, CECO Industries and

National Education Corp.

EDUCATION

MASTER OF EDUCATION - COMPUTER SCIENCE TECHNOLOGY

Ontario Institute for Studies in Education - University of Toronto,

Ontario, Canada

BACHELOR OF SCIENCE - BUSINESS EDUCATION

Western Illinois University - Illinois, USA

Dan McElherne March/2013: Strategic Sourcing - Services Experience by

Vendor Name

1. ABB

2. Accenture

3. Ajilon

4. Answerthink

5. Archstone Consulting

6. Artemis Consulting Services

7. AT&T

8. Aurora Consulting

9. Bearing Point

10. Blue Heron Group

11. Citrix Consulting Services

12. Cognizant

13. Computer Resource Solutions

14. Daugherty Business Solutions

15. Deloitte

16. DHS

17. Diamond Technology Partners

18. Equaterra

19. Fair-Isaac Consulting Services

20. Forrester, Gartner, Meta, Cutter, Giga

21. Glotel

22. Headstrong

23. Hi-Tech Solutions

24. HP/Knightsbridge

25. IBM

26. IMC

27. Infosys

28. Innovative Consulting Services

29. Interactive Business Systems

30. Judge Group

31. Make Corporation

32. Manpower

33. Microsoft Consulting

34. Motorola

35. Neohapsis

36. New Energy Associates

37. Olenick and Associates

38. Oracle Consulting Services

39. Practical Solutions

40. RCG

41. Soluziona

42. Spherion

43. SPR

44. Sprint

45. Structure Group

46. Synectics

47. Tata Consulting Services (TCS)

48. TEK Systems

49. TUSC

50. Viva

Dan McElherne March/2013: Strategic Sourcing - Software Experience by

Vendor Name

1. Artemis

2. Autodesk, Inc.

3. BancTech

4. BMC

5. Brass Ring

6. Business Objects

7. Cellnet

8. Citrix

9. Commnet Software

10. Computer Associates

11. Compuware

12. Cybermation

13. Documentum, MTM

14. e-Gain

15. Fair-Isaac Business Rule Engine

16. Garmin

17. Google

18. GXS - EDI

19. HP Test Suite Products

20. Hyperion/Brio

21. IBM - Middleware Software

22. IM Logic

23. Indus - ERP

24. Informatica

25. Information Builders, Inc.

26. Lodestar

27. MacKinney Systems

28. McAfee

29. Mercury Interactive

30. MicroFocus

31. MicroSoft

32. Mobile Data Solutions

33. MotionPoint

34. Novell

35. Novologix

36. Nuance

37. Oracle DB

38. PeopleSoft

39. Plateau Systems

40. Proquire - reseller

41. Qualtrics

42. Salesforce.com

43. Serena

44. Siebel

45. Stellant

46. Tibco

47. Verint

48. Watchfire

49. Witness

50. Zones - reseller

Dan McElherne March/2013: Strategic Sourcing - Outsourcing Services

Experience

Exelon Corporation: RFP for IT Outsourcing Advisory Services for major

initiative; vendor evaluation and selection; top contenders were Equaterra

and TPI; Equaterra was chosen primarily due to its team approach; advisory

services budget $500K.

Exelon Corporation: RFP, vendor selection, transition agreement, contract

negotiations, SLAs and implementation for ComEd Customer Billing

applications development and Production Support using Accenture as the

service provider; 10 resources on-shore and 20 off-shore resources at

Manilla, Philippines; established governance process and SLAs.

Exelon Corporation: Requirements definition; RFP, vendor selection,

contract negotiations for Exelon HR and Finance Peoplesoft selected

applications development and Production Support using Accenture as service

provider, 5 resources on-shore, 15 off-shore at Manilla, Philippines.

CVS Caremark: RFP, vendor selection, SOW negotiation and implementation of

first Production Support pilot program at Caremark using CVS standards; App

area was Data Warehousing; 2 on-shore resources and 5 off-shore resources

using TCS; established governance process and SLAs.

CVS Caremark: Sourced $30 million in application development SOWs in 2008

on Caremark side with approximately $15 million off-shore among 3 service

providers; increased development and testing activities with off-shore

model to increase cost savings and time-to-market considerations as well as

transition from T&M vendor no-risk staff aug model to SOW vendor

deliverable risk-based SOWs whenever feasible.

CVS Caremark: RFQ, vendor selection, negotiations, SLAs, implementation and

contractual oversight of large Caremark QA Testing initiative with 10 on-

shore resources and 30 off-shore resources using TCS.

CVS Caremark: Upon request, contract advisor to CVS Retail Production

Support manager who was managing an external vendor with 10 on-shore and 40

off-shore Production Support resources for all CVS retail applications

using TCS.

CVS Caremark: Contractual and SOW oversight including SLA monitoring for

Caremark Data Warehouse development and maintenance using HP/Knightsbridge

(now Clarity Solutions) BI on-shore and off-shore resources; approximately

$5 -10M spend annually.

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