Project Manager Service
Resume:
Nagendra Prasad
Ph: +91-784*******/ E-Mail: ********.****@*****.***
Career Vision: In quest of challenging assignments in the software industry with a growth oriented organization with a
challenging environment, where my problem solving, analytical and technical skills are utilized to build successful solutions
for clients.
PROFESSIONAL SUMMARY
1 Graduate in computer science and engineering with total experience of 4.8 years in IT industry.
2 Qualitative exposure of over 4.8 years in software lifecycle.
3 PEGA spot award winner 2013.
4 Working experience in PEGA as PRPC System Administrator (PLA, SMA, AES, Agents, Listener’s, and PEGA Cache
Management).
5 PEGA Certified in Certified System Architect (CSA).
6 Working experience in IBM Websphere(Servers, Applications, Resources, System Administration)
7 Extensive production Support Knowledge with the Client Organizations like STAR HUB, SingTel, Russells
Investment, State Street Corporation and Bank of America (FRR, FP, TCPA, Bankruptcy, Case Assignment,
Entitlement, DOJ Appeals).
8 Good knowledge in Relational Database concepts.
9 Possess hands on experience in SQL, PL/SQL and Shell Scripting.
10 Strongly versed in Unix Commands and Shell Scripting.
11 Coordinating and interacting with team members.
12 Analyze the requirements raised by the client and Liase with them to understand and to capture the requirement.
13 Handled projects and efficiently delivered the required applications in a very systematic way.
14 Excellent Communicator with the ability to deal with issues with precision & accuracy.
PEGA, IBM WebSphere, ORACLE 11g (SQL), UNIX, Shell Scripting SKILLS
SKILL SET
Technical
BPM Tool : PEGA (SMA, PLA, AES)
Integration Tool : IBM Websphere v7
DBMS/RDBMS : Oracle 11g
Operating System : Windows, UNIX, Linux
Scripting Language : UNIX Shell Scripting
Ticketing Tool : Remedy, Lotus Notes, Nexus, Maximo
Connectivity Tool : Toad, Pl/Sql Developer, Sql Developer, SSH, SecureFX
CuteFTP, WinSCP, Putty.
Scheduling/Monitoring : Autosys, Netcool, AES (Autonomic Event Services)
Functional
Experienced on Banking & Telecom domain.
Experienced in PEGA System Administrator.
Experience in PEGA (Application Deployment, HotFix, SMA, PLA, AES, Agents and Listners, Pega Cache
etc.)
Experience in IBM Websphere(Servers, Applications, Resources, System Administration)
Experienced in Production Support.
Experienced in Batch Monitoring (Autosys) and Netcool. Responsible for maintaining and upgrading
programs.
Responsible in managing all the application issues without affecting the SLA defined.
Preparing and analyzing the daily, weekly and monthly reports for the Incident/Problem.
Responsible for Scheduling and Monitoring Production.
ORGANISATIONAL DETAILS
Synechron Technologies Pvt. Ltd client location Bank of America, Chennai (May 2012 – till date)
IBM India Private Limited, Hyderabad (Nov 2011 – Mar 2012)
Mahindra Satyam Pvt. Ltd., Hyderabad (Jan 2011 – Oct 2011)
Menontech Info Solution Pvt Ltd., Bangalore (Oct 2008 – Dec 2010)
ACADEMIC CREDENTIAL
B.TECH in Computer Science and Engineering from Andhra university, Andhra Pradesh, India
PROJECT DETAILS
Project No. # 1
: DOJ Appeals, FRR, FP, TCPA, Bankruptcy, Case Assignment, Entitlement,
Title
Client : Bank of America
Project Type : Maintenance
Team Size : 3
Software : PEGA (SMA, PLA, AES), IBM Websphere, Oracle 11g, UNIX, Shell Scripting, Autosys
Duration : May 2012 – Till Date
Project Synopsis: DOJ Appeals
The objective of the project is to create an Appeals process for In Scope product investor types. To comply with the
department of justice guidelines. After the independent review and denial notice, borrowers shell have 30days to request an
Appeal and obtained a reasonable independent review of the loan modification denial. Servicer shell ensure that the
borrower has 30 days from the date of the non approval notice to provide information as to why servicer’s determination of
eligibility for a loan modification was in error. There is currently no Appeal process in place for non HAMP loan modification
options.
The Appeals expansion should be able to accommodate future product/Investor type. The object of the project is
create an Appeals process for in scope product/investor types.
Roles and Responsibilities:
Working in PEGA as PRPC System Administrator.
Experience in PEGA tools like Pega Log Analyzer (PLA), System Management Application (SMA), and Automatic Event
Service (AES).
Scheduling and Monitoring the Agents and Listeners, PEGA BIX jobs and application server’s health.
Creating the PLA reports and noticing the critical alerts.
Coordinate and direct research efforts to discover modifications and enhancements to existing configurations and
procedures.
Working on IBM Websphere console operations.
Work with application development groups to tune and troubleshoot their applications within a fault tolerant
WebSphere/WAS environment.
Creating the User on PEGA environment and providing the respective access.
Responsible for the installation, configuration, maintenance, troubleshooting of complex and Hotfix installations.
Creating/Updating/Configuration Data Source on Websphere.
Restarting the application servers if needed.
Database and Application server’s logs monitoring.
Working on Adhoc requests like manual job execution, agents, server’s slowness issues, etc..
Responsible for maintaining the health of systems installed in their enterprise.
Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting
key function issues in the Offshore Crisis calls.
Responsible for effective communication with the user chats/calls by users and GSD to understand requirements.
Design and implement monitoring and alerting technologies and processes. Provide off hours support and on call
rotation.
Perform health checks to ensure application stability and liaise with Engineering/Management team about any issues.
Project No. # 2
: ATLAS
Title
: State Street Corporation
Client
Project Type : Maintenance
Team Size : 3
Software : Oracle 10g, PL/SQL, UNIX, Shell Scripting
Duration : Nov 2011 – Mar 2012
Project Synopsis:
State Street is a leading financial services provider serving some of the world’s most sophisticated institutions.
State Street’s singular focus on serving the needs of institutional investors is one of its key competitive
differentiators. With US$22 trillion* in assets under custody and administration, and US$1.9 trillion** under management as
of June 30, 2011, State Street is an industry leader and innovator setting standards with new products and services, and
expanding the depth and breadth of client relationships.
Roles and Responsibilities:
As a Production Support analyst. the primary responsibility is code level
Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting
key function issues in the Offshore Crisis calls.
Escalate to L3 if necessary.
Developed some shell scripts to make support work easier.
Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client SLA.
In case of Code fix, responsible for creating the RFC.
Responsible for effective communication with the user chats/calls by users and GSD to understand requirements.
Responsible status meetings with Project Manager and Team Leader on weekly basis to provide status / issue updates
Interacting with the customer and get specifications for enhancement of the application.
Give the status report of tickets to Manager of our team.
Attending War rooms meeting session with other Operation & support
Support On calls support in the weekend.
Project No. # 3
: Russell Investments
Title
Client : Russell Leo IT
Project Type : Maintenance
Team Size : 4
Software : Oracle 10g, PL/SQL, UNIX, Shell Scripting, Autosys
Duration : Jan 2011 – Oct 2011
Project Synopsis:
Superannuation is Australia’s retirement savings system. It is much praised overseas as a world leading approach
to solving the problems of retirement funding. Investments in superannuation are taxed concessionally to encourage us to
save, and the regulations surrounding superannuation are designed to ensure our money is there when we need it.
Superannuation funds will typically invest in a mix of assets. Assets such as shares and property are called growth
assets. Other assets, such as fixed interest and cash, provide shorter term security and are known as defensive assets.
Roles and Responsibilities:
As a Production Support analyst. the primary responsibility is code level
Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting
key function issues in the Offshore Crisis calls.
Escalate to L3 if necessary.
Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client SLA.
In case of Code fix, responsible for creating the RFC.
Responsible for effective communication with the user chats/calls by users and GSD to understand requirements.
Responsible status meetings with Project Manager and Team Leader on weekly basis to provide status / issue updates
Interacting with the customer and get specifications for enhancement of the application.
Give the status report of tickets to Manager of our team.
Attending War rooms meeting session with other Operation & support
Support On call support in the weekend.
Project No. # 4
: VOT (Tele Voting)
Title
Client : TCL (Tata Communication Ltd)
Project Type : Maintenance
Team Size : 4
Software : Oracle 10g, PL/SQL, UNIX, Shell Scripting
Duration : Apr’09 – Dec 10
Project Synopsis:
This service is typically intended for use by agencies that require “general public” to poll their opinion, over phones. This
tele voting service (VOT) is a very popular service for various game shows that involves the winners to be decided based on
“votes” cast by the “audience”. It can also be used during “political elections” for assessment of pre poll predictions etc. Such
agencies which wish to provide a (logical/virtual) telephone numbers to which the “voters” should call to cast their votes
would be the “Service Subscribers” of this service. The service typically offers many parameters to the “Service Subscribers”
based on which they could control.
Roles and Responsibilities:
As a Production Support analyst. the primary responsibility is code level
Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting
key function issues in the Offshore Crisis calls.
Escalate to L3 if necessary.
Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client SLA.
In case of Code fix, responsible for creating the RFC.
Responsible for effective communication with the user chats/calls by users and GSD to understand requirements.
Responsible status meetings with Project Manager and Team Leader on weekly basis to provide status / issue updates
Interacting with the customer and get specifications for enhancement of the application.
Give the status report of tickets to Manager of our team.
Attending War rooms meeting session with other Operation & support
Support On call support in the weekend.
Project No. # 5
: CRBT (Caller Ring Back Tone)
Title
: Smart (Indonesia), Star hub, SingTel, M1 (Singapore)
Client
Project Type : Maintenance
Team Size : 5
Software : Oracle 10g, PL/SQL, UNIX, Shell Scripting, Autosys,Netcool
Duration : Oct 08 – Dec 10
Project Synopsis:
The Caller Ring Back Tone is a brand new web & IVR service. It provides customized ring back tones for users.
After registering the CRBT service, the user can set different rings tones for different calling numbers. When one dials the
mobile phone registered with the CRBT service, he/she can hear the preset customized ring back tones, along with these
features some advanced features also added in this version.
Roles and Responsibilities:
As a Production Support analyst. the primary responsibility is code level
Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting
key function issues in the Offshore Crisis calls.
Escalate to L3 if necessary.
Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client SLA.
In case of Code fix, responsible for creating the RFC.
Responsible for effective communication with the user chats/calls by users and GSD to understand requirements.
Responsible status meetings with Project Manager and Team Leader on weekly basis to provide status / issue updates
Interacting with the customer and get specifications for enhancement of the application.
Give the status report of tickets to Manager of our team.
Attending War rooms meeting session with other Operation & support
Support On call support in the weekend.
Personal profile:
Name : P NAGENDRA
Language Proficiency : English, Telugu, Kannada
Gender : MALE
Nationality : Indian
Mutual Status : Married
Contact this candidate