Management//Sales//Customer Service//Leadership//Skilled Listener

Michael Miligi

** ****** ****, ******** *****

Phone: 631-***-****

e-mail:**********@*****.***

Work Experience:

**/** ** **/** Registered Representative- New York Life

Licenses- Life/Accident/Health

Series 6

- Responsible for own lead generation.

- Cold called on businesses to provide solutions for health care and family

protection for employees and management.

04/11 to 09/11: Sales Manager- Atlantic Volkswagen, West Islip, NY.

- Trained and maintained sales staff.

- Monitored Reynolds&Reynolds Contact Management.

- Appraised vehicles.

- Desked deals and controlled sales process.

11/95 to 03/11: Owner/Automotive Dealer/Principal - Riverhead Buick Pontiac

GMC LLC, Riverhead NY. Business owner for 15 years and in management for

27 years.

- Automotive sales and service- General Responsibilities

- Negotiated and secured floor plan arrangements for new and used vehicle

inventory.

- Supervisor, utilizing EEO practices, direct hire authority, and

developed employee performance metrics

- Negotiated collective bargaining agreements with the United Automotive

Workers union.

- Supervised department heads (Sales, Service, Parts and Accounting).

- Responsible for adherence and compliance with Occupational Safety and

Health Act (OSHA), National Fire Protection Association (NFPA, with the

Authority Having Jurisdiction (AHJ), the Fire Marshall)

- Implemented and ensured compliance with NY EPA regulations, as generator,

storage and disposal of

hazardous materials, including motor oil, waste oil and anti-freeze,

used batteries and tires.

- Developed operating policies and procedures for:

Safety, employee practices and facility management.

FTC rules governing consumer privacy and credit reporting, state

sales tax collection and employee wage reporting, and workman's

compensation.

- Maintain standards as dictated by the manufacturer including policies and

procedures for obtaining compensations for warranty work.

- Maintained and tracked customer satisfaction as indicated by surveys

returned from customers through the manufacturer.

- Conducted Procurements, negotiated lease terms, tracked inventory,

payroll, trend analysis, payback time for capital expenses, and

established discounts for early payment.

- Performed budget control and execution.

- Sales-Maintained customer relationships utilizing a Customer

Relationship Management tool,

developed sales follow up mailers, tracked individual

salesperson performance, developed

customer specific sales and service campaigns and identified

consumer trends for future

advertising efforts. New Cars- Carefully planned for New

Vehicle inventory needs and adjusted up

or down depending upon the trend to achieve a positive cash

flow of floor plan credits.

Maintained high C.S.I.

Used Cars- Adhered to the 30, 60, 90 day rule. Responsible for

reconditioning, appraising,

internet efforts, buying and selling at auction and

participated in the Manufacturers Certified

Pre-Owned Vehicle Program.

-Advertising- Formulated a complete marketing plan utilizing print, radio,

direct mail and the internet

and developed methods of measurement for each to determine

effectiveness and return on

investment. Also, directly responsible for creative content.

-Service- Assisted in the development of service menu pricing to reach and

maintain a strong Customer

Effective Labor Rate. Tracked stall efficiency, developed

incentive plans, implemented customer

follow-up system for Customer Pay and Warranty Sales.

Maintained high C.S.I.

-Parts- Worked closely with the parts manager to maintain a "Just in Time"

inventory which helped

create multiple turns and keep obsolescence at a minimum.

6/83-1195: General Sales Manager Raymond Buick Inc. /Reese Motors Corp.

10/79 -6/83: Salesman - Raymond Buick Inc, Bayshore, NY.

- Sales, finance and customer relationships

Core Executive Qualifications-

Leading Change- As an organization, our ability to change was built around

a core set of rules,

policies and procedures. I was able to build a team that knew

what their role was to get to

the goal and they had the assistance of other team members to

achieve this. Thus, when

the business climate changed we could adapt as needed to stay on

track to the goal.

Also, team members, through clear and open communication were

given parameters to

make decisions which enabled the organization to adapt more

quickly.

Leading People- As a manager of 4 separate departments with four separate

goals formulated

by me, it was imperative that a spirit of cooperation was

instilled in all department heads.

I achieved this by having regular meetings designed to educate

each in the problems of

the other and how they could help each other achieve their

individual goals. I would some

times have to make rulings in unusual situations. This was done

swiftly, decisively and

always in the interest of the organization as a whole. Everyone

involved knew the out

come would be fair.

Results Driven- I have set goals and more importantly, waypoints to measure

the track to the

end result. When necessary, we changed course to stay on track to

the goal. Results were

measured by profitability, customer satisfaction, sales targets and

organizational efficiency.

Business Acumen- I have operated a business with limited capital. This

required careful

planning for employees, inventory and daily operational

requirements. Having the optimum

number of employees, cross trained and in the right positions not

only kept our personnel

expenses reasonable but helped maintain a strong C.S.I. as well. I

have negotiated a

collective bargaining agreement with the Local 259, U.A.W. Both

parties came away with

an agreement that was not only fair to the company and the

employees, but provided

incentives that led to increased productivity and higher customer

satisfaction.

Relationship Management- I have developed and maintained many professional

relationships

throughout my career. I have done this through my ability to be

empathetic to another's

needs and goals while not loosing sight of my own. My professional

relationships have

been successful because they have been built on trust, honesty and

my strict adherence

to honoring my commitments.

Education:

2011- Joe Verde Training.

1982 - Certificate of Management (General Motors Institute), Flint Michigan

Trained in operations, accounting, inventory, service and facilities

management

1977 - Bachelor of Business Administration, with a degree in Management and

Marketing from Stetson University, Deland FL.

1973- High School Diploma West Islip NY High School

Accomplishments:

Board Member - Eastern Long Island United Way

Past President - Southold Kiwanis Club

Scholarship Chairman - Southold Kiwanis Club

Participant - Southold Kiwanis Club Special Olympics

Hobbies:

Golf

Sailing

Swimming-

Completed 2 mile swim for Juvenile Diabetes (7/10)

Completed 5.25 mile swim for Hospice (7/10)

References: Upon Request

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