Customer Service Manager

Kenneth T. Kelley

*** ********* **. ******, ***** 75232

EMAIL: **************@*****.***

PHONE: 972-***-****

OBJECTIVE:

To secure an entry-level position utilizing my organizational, custom service, and leadership

skills that provides the opportunity for professional growth.

EDUCATION:

• David W. Carter High School, Dallas, Texas, Diploma, May 2003

• Tulsa University, Tulsa, Oklahoma, 6/2003-6/2005

• Navarro Junior College, Navarro, Texas, 01/2006-01/2007

EXPERIENCE:

PFG/Roma (Vistar), Trainer, Dallas, TX. January 2012- Present

• Responsible for introducing new employees to the process of the order selecting

position

• Ensure employee obtains, understands, and implements every skill of the order

selector position to be successful

• Makes sure selectors/ shift has every resource needed to ensure flow of shift runs

smoothly (mid-level management)

• Frequently communicates with Manager/Supervisor for any objectives/instruction

PFG/Roma (Vistar), Order Selector, Dallas, TX. April 2009- January 2012

• Responsible for correctly selecting incoming orders in a production based

environment

• Frequently loaded trucks, operate forklift, check in backhaul truck amonst

various other duties in the warehouse

Wal-Mart Stores, Overnight Stocker, Lancaster, TX. June 2006-December 2008

• Responsible for stocking the shelves in the following departments: electronics,

toys, furniture, hardware, pets, and groceries

Target Stores, Stocker & Order Puller, Dallas, TX. July 2005-March 2006

• Responsible for pulling orders from backroom and stocking product

• Responsible for storing back-stock in storage room

• Frequently input orders for product that were out of stock

University Of Tulsa, School of Business & Technology, Department Assistant, Tulsa,

OK. August 2004-April 2005

• Provided customer service to students and administrative support in business

department

• Ensured department records were current and monitored students records to

ensure information was received in a timely manner

University of Tulsa, Resident Hall Assistant, Tulsa, OK. November 2003-June 2004

• Monitored student activities within dormitory

• Provided dispute mediation and peer counseling

• Responsible for coordinating educational, social, and fund-raising activities for

community service programs for resident halls

Bama Foods, Office Clerk, Tulsa, OK. June 2003-September 2003

• Responsible for incoming and outgoing phone calls and assisted with all general

office duties

• Organize, sorted, and updated company files

• Responsible for auditing outgoing and incoming orders

• (Departed job when school began)

SKILLS/TRAINING

• Certified to operate Forklift, Reach Truck, and Order Picker

• Proficient in Microsoft Office Suite and Adobe Software

• CPR and First Aid

References Available Upon Request

Contact this candidate