Customer Service Sales
Resume:
RICARDO J. HERNANDEZ
Urb Villa Prades
San Juan, PR 00924
************@*****.***
OBJECTIVE
To acquire a position that allows me to contribute my knowledge and skills for
public or private company, as well as develop new skills and experiences gained
during my years of study and work experience, in order to perform a job with
efficiency and quality.
EDUCATION
1999-2001
Sagrado Corazon University
San Juan, PR
Completed two years in Advertising Field
1992-1998
Libre de Musica High School
Hato Rey, PR
Fourth Year Diploma
Ability to play: Four Piano & Accordion
CONTINUING EDUCATION
2013
Genesis Security Systems
Certification Central Station Operator I
EXPERIENCE
2013 to present
Genesis Security Systems
Carolina, PR
Central Station Operator
• Responding to the incoming signal
• Verifying the signal by contacting the premises and/or alternate verification
numbers
• Determining the proper responding agency or entity for a valid signal
• Notifying the responding agency or entity
• Following up on the alarm as required
• Make daily reports
2011 to present
Caribbean Produce
Guaynabo, PR
Customer Service Supervisor
• Direct and indiect sales customer
• Customer services
• Key account management
• Be aware the employees in my office and make their work effective with
the parameters
• Be aware that all sales are carried out
• Work with different price lists customers
• Companies or supermarket chains
• Daily reports
• Employee evaluations
• Organize deliveries to events such as opening
• Grants
• Promotion
• Answer the telephone box
• Log data to computer orders and credits
2008-2011
Air Flamenco, Ceiba, PR
Counter Agent
• Customer Service Agent
• Processing load and ramp operations assistance
• Serving customers for ticketing process and air cargo flight
• Knowledge of the processes and regulations of the FAA and Airport
Homeland
• Security Assist in other tasks related to activities in the ramp area and / or
cargo
• Register passengers
• Verify tickets and enter flight data
• Ensure that flight information is up to date and meet the need of the
passengers in a reasonable time
• Internal communications by radio
• Daily sales reports
• Manifests and flight tracking
2004-2007
Sears Holding Co.
Big Kmart
Cupey y Fajardo, PR
Lost Prevention Manager
• Ensure lost control transactions
• Invoices
• Shipments of cars and local vendors
• Audit and ensure merchandise is up to date and in a designated
area in the store
• Maintain inventory control
• Reports cash and cash count and monitor illegal movement of
goods within the store Create, organize and maintain cases lost in the
store
• Keep up to date with training and procedures to employees for the
benefit of the store
2003
United States Army, Fort Knox, KY
Cavalier Scout
• Basic training in firearms
• Explosives
• Military vehicles and training hand to hand combat
CERTIFICATIONS
Interview and Interrogation by Wicklandes - Zulawski & Associate.
X26 Taser Certification.
Hazardous Materials & Emergency Response. Safety Alert For Operators
(SAFO) & Safety Awareness: Ramp Communications "1" by Federal Aviation
Administration (FAA)
SKILL
Computer Proficiency, Microsoft Office, Word Perfect, Velocity, Internet Explorer,
bilingual, Ability to create, Available to learn and explore new areas, Mastery of
office equipment, Ability to work in teams, Responsible, punctual, oriented goals
REFERENCES
Available upon request
Contact this candidate