Customer Service Administrative Assistant

Kathy Ortega

***** ********* *****

Spotsylvania, VA 22553

Mobile: 540-***-****

Email: *****.*******@*****.***

Qualifications Summary

Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. I am highly trustworthy, ethical, discreet and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectively. Capabilities include: Customer Service & Relations, Word Processing & Typing, Computer Operations, Accounts Payable/Receivable, Filing & Data Archiving, Office Equipment Operation, Telephone Reception, General Accounting, Problem Solving.

Experience

Office Manager, Democracy Prep Charter High School; New York, NY August/11 – August/12

General administrative functions (copying, faxing, filing), answer high volumes of phone calls, Ensure daily attendance and other required data is recorded in student information systems, Administer, collect and maintain student records for all students, assist with student recruitment and open houses for parents, answer e-mails, and coordinate ordering office supplies, sort/deliver mail. Ensure office is clean, organized, and welcoming to parents, staff, visitors, and students. Maintains school databases with up to date and accurate demographic information, identify problems requiring changes. Assist with operational planning and execution of testing, field trips and school events. Generates daily detention lists and distribute to Advisors.

Administrative Assistant/Accounts Manager, Mamais Contracting, Corp; New York, NY April/08 – January/10

General administrative functions (copying, faxing, filing), answer high volumes of phone calls, data entry on QuickBooks and Outlook, update reports on Excel and Microsoft Word, create purchase and sales orders, invoice projects electronically and by paper, create proposals/estimates, schedule walk through for bids, schedule projects starts date, order office supplies, process credit card payments.

Administrative Assistant/Office Manager, D & D Clean Air Environmental, Inc; Fredericksburg, VA June/06 – October/07

General administrative functions (copying, faxing, filing), answer high volumes of phones calls, track employees location, time and attendance, payroll, balance company’s bank accounts, account receivables/payables, monthly reconciliation reports, prepare tax reports, create client proposals, data entry on QuickBooks, Excel reports, verified employees’ license, set up new employees’ paperwork, coordinate monthly office meetings, order office supplies.

Administrative Assistant, Therapeutic Resources; New York, NY December/05 – June/06

General administrative functions (copying, faxing, filing), answer high volumes of phone calls, assistant to the recruiting department, verified therapist’s credentials (license and liability insurance), verified therapist’s references, data entry on the Access database, created billing sheets (time and attendance), typed contracts.

Education

The New School University, New York, NY – Media Studies 2008 – 2011

Emerson College, Boston, MA – Film Making 2003 - 2004

Skills

Knowledge in Microsoft Word, Excel, PowerPoint, Publisher, Outlook, Access, QuickBooks, Master Builder (Contracting Software), Jupiter (School Database), Kickboard (School Database) and ATS (NYC Department of Education Database). Experience in Windows and Mac OS platforms. Type 50 wpm. Bilingual: English and Spanish.

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