Management Training

DEBORRAH V. GREEN

EDUCATION

Doctorate of Science in Computer Science, October 2013

Concentration: Information Assurance

Colorado Technical University, Colorado Springs, CO

Associates of Science in Information Systems Technology, August 2009

Concentration: Communications-Computer Systems

Community College of the Air Force, Maxwell AFB, AL

Masters of Science in Administration, May 2003

Concentration: Information Resource Management

Central Michigan University, Mount Pleasant, MI

Computer Support/Systems Analyst, April 2001

Career Blazers Learning Center, New York, NY

A+ Certification

Bachelor of Science in Business Administration, December 1993

Concentration: Management Information Systems

New York Institute of Technology, Westbury, NY

CERTIFICATIONS

CPR/First Aid, October 2012 Blood Borne Pathogens October 2012

A+ Certified, March 2001

KNOWLEDGE AND SKILLS

IBM PC Power Macintosh/Apple Automated Data Processing Equipment (ADPE) Microsoft

Hardware:

Exchange Server CISCO 2940 Switch

COBOL I, II Dbase Management UNIX Cisco

Languages:

Windows 3.1, 95, 98, 2000 Professional, XP, Vista, Windows 7 Windows NT, Microsoft

Software:

Windows 2003, 2007, 2010, Microsoft Windows 2003/8 Server Microsoft Windows 2003

Active Directory Resource Administrator Microsoft Antispyware Norton System Works/Antivirus

Norton Disk Doctor 7.0, 2000, 2001, 2002 and Ghosting and Imaging Partition Magic Scandisk

Adobe Adobe Photoshop PageMaker Word Perfect 5.1, 6.0, 6.1 Corel WP 7.0, 8.0, Microsoft

Office 95, 97/98, 2000, 2003, 2007, XP: Word, Excel, Access, PowerPoint, FrontPage Publisher

Explorer, Outlook, and Exchange DOS 3.1, 5.0, 6.22 CommVault

PROFESSIONAL EXPERIENCE

Sanford-Brown Institute, Iselin, NJ April 04-November 12

INSTRUCTOR

Instructed students in a variety of courses such as keyboarding, computers, office administration and office protocol

Created and generate testing material, additional course material and conducted online testing

Utilized Power Point slides to elaborate on the subject matter, in addition to other descriptive learning tools

Enforced company guidelines, policies and compliance

INFORMATION TECHNOLOGY ASSISTANT

Assisted the employees and students with computer support incidents and resolutions

Swapped out and image non-working computers through the network using Ghost software

Diagnosed, resolve and conduct a variety of technical and operational tests and evaluations

Analyzed problems to identify significant factors, gather pertinent data and recognize solutions

Delivered user support services including installation, configuration, troubleshooting and user assistance

DEBORRAH V. GREEN Page 2 of 2

ENROLLMENT COORDINATOR

Part-Time Duties included:

Records Management support; successfully organized, staged, imputed into the database and shipped over 100

boxes to Iron Mountain

Worked with Registrar to maintain student files

Helped the Regional Director of Compliance with updates and formatting of Catalog Addendum

Front desk coverage when needed

Assisted with setting up for orientation, meetings and other campus projects needed to support the campus

Full-Time Duties included:

Handle special projects for the Campus President and Dean of Students.

Effectively communicate orally and in writing to Executive Management and staff

Supervised three to five front desk personnel and provided front desk coverage, scheduling and training

Ensured database information was entered accurately and developed training materials for business operations

Ran and distributed daily reports to the President, Director of Admissions and Admissions Team

Creative Minds Unlimited, Staten Island, NY

April 96 – Present

BUSINESS ASSISTANT/COMPUTER SUPPORT (P/T)

Setup, configure and troubleshoot computer systems, software and peripherals

Perform system upgrades, maintenance, and virus clean up, hardware and software installation

Assist customers with their business needs: database, spreadsheet and form creations

MILITARY EXPERIENCE

UNITED STATES AIR FORCE, Top Secret Security Clearance - Active. November 98-Present

Computer Systems Operations/IP Manager, 440th AW/CF, Pope AFB, NC

Perform network management, control and administration for over 1200 clients, printers and servers

Utilize NET IQ/Directory and Resource Administrator (DRA) to manage user accounts and file integrity

Ensure systems adhere to policies, principles and practices of information security/information assurance

Ability to analyze and resolve hardware/software interface and interoperability problems

Provide support for desktop and laptop computer systems

Health Service Management, 514AMW/ASTS, McGuire AFB, NJ

Assisted and supported the Squadron Commander and First Sergeant

Helped unit members with computer issues, email account setup and web based training courses

Services Apprentice, 108th ANG/SVF & 305AMC/MSS (Temporary Duty), McGuire AFB, NJ

Services Apprentice, 315 AMW/SVS, Charleston AFB, SC

Provided office support for the squadron and assisted with computer issues and training

Worked in the Data Automation and assisted with Windows NT installation and repair

MILITARY EDUCATION

Security + and Network Management training courses 06/09

Communications-Computer Systems Operations Journeyman, Pope AFB, NC 03/08-10/08

Communications-Computer Systems Operations Apprentice, Keesler AFB, MS 10/07-01/08

Airman Leadership Course, United States Air Force, McGuire AFB, NJ 04/05-04/06

Certificate of Training, United States Air Force, Airman Leader Program, Lackland AFB, TX 01/99

Attended Services Fitness School, Wright Patterson AFB, OH 09/00

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