Customer Service Quality Assurance

ANDERSEN CUPID

770-***-**** (Home) – 201-***-**** (Cell) – *************@*****.*** (Email)

OBJECTIVE: Experienced Paralegal/Closing Specialist with excellent office management and client relation skills seeking a

position within a prestigious Real Estate Law Firm where working knowledge of HUD terminology, general law,

and legal proceedings will be fully utilized and expanded.

SKILLS: Microsoft Word, PowerPoint, Excel, Outlook, Venderscape, LPS, Lenstar, Clarifire, BPI, Bankruptcy Management System

(BMS), Designated Counsel System (DCS), Foreclosure Management System (FMS), P260 (Yardie), TenD, MSP,

ProLaw, WestLaw

EDUCATION: Rutgers, The State University of New Jersey, New Brunswick, NJ

Bachelor of Arts August 2004-May 2008

Major: Communication: Public Relations

Minor: Psychology

CERTIFICATION: Boston University, Boston, Massachusetts

Paralegal Certification Program March 2011- June 2011

WORK EXPERIENCE:

Aldridge Connors LLP

Foreclosure Paralegal/Client Relations Specialist 2012- Present

Process Wells Fargo Bank specific Foreclosure referrals for the state of Georgia Atlanta, GA

• Order Title Exams for review via ClosingLink website

• Cross reference legal documents with client system and ProLaw

• Follow Wells Fargo Bank and Wells Fargo Home Equity guidelines for FHA, Conventional, and VA

loan types

• Monitor client system updates from postponement requests to sale cancellations

• Review and upload Title Exam documents for accuracy and quality purposes

• Process 120-750 referrals per month for specified auction date

• Review and submit legal advertisements to local newspaper vendors

• Calculate opening bid amounts based on client instructions and upload to ClosingLink

• Calculate and draft Reinstatement/Payoff Quote forms

• Update milestone steps and communicate with Client via LPS Desktop

• Organize workload based on deadlines and established time lines per month

• Review PACER website for updated Bankruptcy information

• Review GSCCCA website for updated legal instruments and document recordings

• Draft legal correspondence to client and home owners

• Enter sales results into ProLaw, LPS, and ClosingLink portals

• Perform all clerical duties including answering and returning phone calls, scheduling Reinstatement

appointments, and organizing mailers and packages to be successfully forwarded to clients

Ofori & Associates, PC 2011- 2012

Closing Specialist/Deed Specialist/HUD 1 Reviewer Atlanta, GA

Reviewed HUD 1 documents for all delinquent balances for HUD owned properties

Tracked and coordinated the payment of legal, title search, and filing fees.

Processed 15-20 HUD1 contracts per day

Compiled all closing notifications into central calendar system for entire 1A Closing Department

Submitted requests for “Ready to Close Inspections” to various agents via TenD system

Review and cross reference GFE HUD-1 documents with P260(Yardie) and TenD systems

Met with Field Service Managers and HUD representatives to discuss quality assurance procedures

Prepared and submitted requests for Approval from HUD GTR’s per HUD guidelines

Maintained and organized all legal documentation for Pre approvals, Approvals, utility bills, and client

correspondence via filing and spreadsheets.

Followed up with Field Service Manager, HUD processor, Utilities companies, and Closing agents/law

firms to determine if payments had been satisfied prior to scheduled closings for GA, IL, KY, TN, NC

Communicated with Closing firms, REO Law firms, and Property Management Companies to ensure

all details were prepared and settled prior to scheduled closings

Reviewed current Home Owner Association bi laws, Real Estate Law updates (GA/IL/KY/TN/NC)

Lease Agreements, and property contracts to determine gaps between conveyance and acquisition

periods, payment, and responsibilities between HUD, HOA company, and Asset Management firm

Responsible for ensuring no delays were caused by unpaid charges

Reviewed and cross referenced legal descriptions in title exams with client system and Deeds

Drafted and executed Deeds for several Closing attorneys and state listings

Uploaded appraisal photos and completed surveys to TenD system

Performed clerical/administrative duties under supervision of Senior and Junior management

Prommis Solution fka McCalla Raymer LLC 2009- 2011

Foreclosure Paralegal/ Presale Coordinator/ Sales Day Team Member Roswell, GA

Processed Foreclosure referrals for the state of Georgia from pre-sale to post-sale

Managed sub-team of 3 delegating Presale referrals and monitoring Ad Deadlines for specified Sale

dates and Counties

Organized and updated all referrals daily within intricate computer systems including Vendorscape,

LPS, FMS, Clarifire, Lenstar, DCS and other SoftPro systems

Complied with guidelines for major industry lenders such as SunTrust, BB&T, JPMorganChase, Bank

of America, Countrywide, Wells Fargo Bank (Freddie Mac invested), Wells Fargo Home Mortgage

( Freddie Mac invested), Washington Mutual

Processed roughly 80 to 100 personal referrals per month from pre-sale to post sale

Acted as liaison between closing attorney, clients, investors, and property owners

Drafted and uploaded recorded deeds and assignments to appropriate client based systems

Prepared PT-61’s to be forwarded for recording with deeds (deed under power and special warranty

deeds)

Communicated directly with “cryers” to obtain sale information for several Counties at the conclusion

of any given auction

Entered sale data into FMS and client systems post sale day

Worked closely with Evictions Department to monitor progress of future closings by promoting

various alternatives to borrowers and tenants

Understood guidelines and time frames for the entire Evictions process(3rd Party purchase vs. Investor

owned) in order to effectively communicate Evictions procedures to home owners and investors via

phone and in house

Assisted the Loss Mitigation Department with the drafting and administering of Repayment Plans

Reviewed GSCCCA website for recorded documents

Reviewed Pacer to verify bankruptcy information

Calculated opening biddings for foreclosed properties

Drafted and revised legal documents for attorney execution

Performed all clerical duties including customer service, filing, scheduling, and assisting management

“Cupid’s Ink” (Entrepeneurial) 2002- Present

Founder/Creator/ Designer/Promoter

Designed urban denim that featured hand painted art on wearable fabrics

Produced portraits, graphic arts, and rough sketches for Greek community, student demographics,

and small boutiques

Hosted and featured original fashion line for the Educational Opportunity Program Student

Assembly’s Multi Cultural Gala in 2004 and 2005 which debuted original logo and designs

Incorporated techniques from Design & Visual Thinking: Color 07:081:228 and Intro to Digital

Media 07:081:236

HOBBIES: Enjoys playing the trumpet and performing in professional and leisure settings, sketching, painting,

expanding on computer graphic proficiency in all Adobe Suites, building my portfolio, writing, and

networking.

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