Customer Service Administrative Assistant

Objective: To use the skills learned to receive Bachelor's degree in

Business Administration (Management), as well as skills gained through work

experience.

Skills: 10 years of Administrative; Customer Service and Data Entry,

excellent oral and written communication detailed oriented and well

organized, able to multi-task, knowledge of contract record-keeping,

ability to build effective relationships with personnel across multiple

company functions, MS Office Suite, Outlook, Oracle, most internet

browsers, switchboard, team player, 45 WPM, 10 key, problem solver, fast

learner, excellent negotiation and investigation skills, filing, and office

equipment (i.e. Copy machines, faxes, and scanners)

Work

Experience

Technical Support Representative: Sutherland Global Services Rochester,

NY> November 2012 - September 2013

. Work at home tech. who resolved customer's cable and internet issues

over the phone.

. Scheduled techniques when necessary.

. Sold / upgraded services for cable, internet or phone services.

. Document accounts of what was done to resolve issues.

Administrative Assistant, Office Coordinator & Human Resource Specialist:

Murray Resources Temporary Agency @ (Saturn Wireless & Neighborhood Centers

Inc.) Houston, TX> February 2012- September 2012

. Modified and improved filing systems, as well as filled in for the

receptionist as needed.

. Eliminated outdated or unnecessary materials, destroying them or

transferring them to inactive storage.

. Processed new employee paperwork, as well as created file folders and

confidential folders.

. Checked credentials and certifications for all current employees.

. Processed all employee terminations.

. Preformed periodic inspections of materials or files in order to

ensure correct placement, legibility, and proper condition.

. Sorted classified information according to guidelines such as content,

purpose, user criteria, or chronological, alphabetical, or numerical

order.

Field Rep. Business Personal Property Tax Collector/Customer Service Rep. /

Administrative Support: Linebarger, Goggan, Blaire & Sampson, LLP Houston,

TX>July 2007-Febuary 2010

. Received calls and contacted businesses to resolve tax issues owed to

businesses Tax Office. Once contacted got business to pay taxes owed

by payment in full, or contracted payment agreement. If business was

disputing taxes owed gave contact information to businesses local

Appraisal District. For extreme cases, if business did not pay a

Lawsuit or Tax Warrant was filed.

. Prepared Tax Warrants and Lawsuits on businesses when they refused or

could not pay taxes or voided an agreement.

. Processed payments over the phone by credit card or check.

. Extensive research to locate business filings such as Secretary of

State or Assumed Name, bankruptcies filings, vehicle records, Uniform

Commercial Code, professional filings, and find a valid address if

needed to serve delinquent business owner or an attorney.

. Required to do 60 field visits a month to collect taxes owe or take

pictures of businesses their assets.

. Composed and sent correspondence to Attorneys represented by

businesses.

. Communicated orally and in writing with delinquent businesses and

office employees to reflect accurate knowledge of procedures and

guidelines of Tax code.

. Required to attend weekly meetings and give information on businesses

assigned.

. Created and faxed or emailed correspondences to delinquent businesses.

Substitute Teacher & Office Support: Spring ISD & Cooper Elementary

Houston, TX> February 2005-June 2007

. Assisted personnel for the purpose of supporting them in the

completion of their work activities.

. Collected fees and/or funds from student's events for the purpose of

complying with financial, legal and/or administrative requirements.

. Evaluated situations for the purpose of taking appropriate action

and/or direction to appropriate personnel for resolutions.

. Distributed and sorted mail.

. Prepared outgoing fliers to provide important information.

. Greeted all incoming visitors for the purpose for ensuring that guests

sign in/out as required.

. Maintained a verity of computerized and manual records, files and

department databases for the purpose of documenting activates,

providing reliable information and complying with district, state and

federal requirements.

. Took incoming calls and either answered questions or transferred them

to the correct person who could help them.

. Maintained inventory of supplies and material for the purpose of

ensuring items' availability.

. Maintained and respected confidentiality of student and school

personnel information.

. Maintained a discipline and classroom control that fosters a safe

positive environment for all student and staff in accordance with

school and county policies.

. Implemented lesson plan written by teacher, while ensuring the

integrity of academic time and in a manner which motivates students to

learn and participate.

Education

American InterContinental University, Online - August 2005

Bachelors Business Administration (Management) - Graduated Magna Cum Laude

/ 3.8 GPA

Contact this candidate