Customer Service Manager
Resume:
Crystal Ortiz
Monrovia, Ca 91016
*********@*****.***
Education
California State University Chico
Major: Health Science Administration
Experience
Prestige Assisted Living At Chico
• Office Manager
• Answering Phone, aiding residents and family members with questions or concerns
• Handle Accounts Receivable, Creating monthly statements in Eldermark
• Monthly Accounts Payable and Accruals
• Payroll editing and Closing Payroll periods
• Ordering Monthly office supplies for the building within the budget
January 2012-May 2012
• Administrative Intern completed over 300 hours
• Learned Tasks that watch department head at the facility goes through on a day to basis.
• Shadowed the office manager learned how to close payroll, procedures with the company’s
software, A/R reports, and A/P reports.
• Learned how to Give inquiry and prospective residents tours of the building
• Assisted Activities Director with events and activities when needed
• Surveyed Personnel Files with the Executive Director
Forever 21 Chico, Ca August 2009- May 2010
• part time sales associate, as well as well and organize and categorize merchandise for the Grand
Opening.
• Tasks included assisting guest with any questions, to putting merchandise away in the proper
area, always have a friendly enthusiastic attitude.
Circuit City Chico, Ca November 2008- March 2009
• Assisted customers with any questions about any products in the technology department by
offering all special promotions and new products with an enthusiastic and helpful attitude.
• Moved to customer service where I aided customers in purchases, answered questions offered
excellent customer service by being as understanding to customers as possible.
Godiva Chocolatier Arcadia, Ca December 2007-Janurary 2008:
• Head of opening or closing the store, counting money, and making sure everything is stocked on
the floor.
• Greeting and aiding customers with a friendly welcoming manner, notifying them of anything
new in the store.
December 2006-August 2007:
• Greeting customers with a warming and friendly attitude notifying them of any promotions going
on.
• Completing daily tasks such as stocking the shelves, counting money carefully either for closing
and opening shifts.
Organizations
Vice President Lambda Sigma Gamma Sorority Inc. CSU Chico 05/10-05/11
• Aid president in any tasks or projects, Run meetings
• Take place of president, if president cannot make it
• Plan and make annual thanksgiving basket giveaway
Commissioner of recruitment Lambda Sigma Gamma Sorority Inc. CSU, Chico 05/10-05/11
• Planning major Events for about two weeks that are filled with fun, friendly games and event
to meet new girls on the Chico state campus.
• Events to need to planned out ahead of time, organizing days and times that all members must
attend, sending out friendly notifications and flyers of these events as well.
References
Julie Genthe
Prestige Assisted Living
Regional Nurse Consultant
*******@************.***
Steven Bae
Prestige Assisted Living at Chico
Executive Director
****@************.***
Dana McNabb
Prestige Assisted Living
Expressions Memory Care Director
*******@************.***
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