Field Service Engineer

MICHAEL S. HALLY

**** *. ********** **

Meridian ID 83646. Phone 208-***-****

**********@*****.***

Customer Support Engineer

SUMMARY OF QUALIFICATIONS:

. Advanced troubleshooting knowledge in robotics, electronics,

optics, vacuum systems, RF systems and electrical systems

. Demonstrated expertise in the managing of customer relationships.

. 6 years Photolithograph experience

. Strong project management skills.

. Developed instructional material and conducted maintenance course

for customers and in house engineers.

. Course work in lasers and optics

EMPLOYMENT EXPERIENCE

Plasma Therm LLC 5-2004 to 4-2013

Sr. Customer Support Engineer, Responsible for analyzing diagnosing

and troubleshooting complex technical equipment problems on Plasma

Therm etch systems to include vacuum systems, gas delivery systems,

electrical and electronic systems, robotics, RF generators and RF

matching networks.

Performed on-site installation, service and repair of plasma etch

systems. Trained junior engineers and provided ongoing technical

direction and support. Demonstrated expertise in the managing of

customer relationships. Developed procedures that improved tool

uptime.

ASML, Boise ID, Seoul S. Korea. 4-1998 to 8-2003

Photolithography Project leader, 4/00 to 8/03 Promoted to newly

established NPI Group to introduce company's 300mm photolithography

systems to customers throughout Asia. Responsible for pre-sales

customer technical needs evaluation, technical presentations. Managed

the schedule and coordinated activities between Customer support sales

and factory support. Prepared and updated project planning. Supervised

a team of 17 engineers.

ASML, Technical Support Engineer Photolithography. 4/98 to 4/00

Performed complex system troubleshooting including robotics,

electronics, optics and electrical systems. Provided diagnostic and

troubleshooting support to field service engineers to correct

technical issues. Introduced new products and provided training to

service engineers on steppers and scanners. Prepared customer action

plans to insure customer satisfaction.

Veeco, Plainview NY. 12-96 to 3-98

Field Service Engineer - Installed serviced and upgraded Ion beam

etch systems. Troubleshoot RF systems, hardware, software and vacuum

systems. Developed instructional material and conducted maintenance

course for customer technicians. Worked with process engineers to

develop and improve throughput on Veeco's Ion beam etch system.

UNITED STATES ARMY

Data Communications Specialist - Honorable Discharge

Education

Bachelors of Science Degree in Computer Information Systems

University of Phoenix

Associates of Applied Science Degree Electronics

Heald Institute of Technology

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