Customer Service Manager

Andre Jackson

***** ******** **. #**

Houston, TX. 77079

Career Summary

Twenty two years of management in operations relating to: transportation & warehousing, inventory & logistics, dispatch & communication, sales & customer service

Career History

Men’s Wearhouse-

Shipping Manager 04-2006 thru 09-2012

Managed a crew responsible for the assembling of all the merchandise, equipment and supplies to manifest, load and retain paperwork; of over the road trailers from a distribution warehouse to down-line hub network

FedEx-

Operations Manager of Customer Service and Drop-Off Center network 03-1996 thru 02-2004 Managed a network of small package drop-off and pick-up locations

Operations Manager, Dispatch Operations for Gateway District West- 07-1993 thru 03-1996 Kansas City- Metro, Wichita and Topeka KS and Omaha Nebraska Managed four centralized dispatch locations for FedEx’s Gateway District

Operations Manager, Station Operations- Nashville, TN 09-1990 thru 07-1993 Managed a team of in-city area FedEx delivery and pick-up couriers

Education and Training

Graduate- Hamilton High School, Memphis, TN.- 1974

Management Development Training Courses including:

Effective Team Building, Self-Directed Teams, Workforce 2000, Customer/Supplier Alignments, Time Management, Pareto Analysis, Costs of Quality, Effective Communication, Unwritten Rules of Management, David Allen’s Getting Things Done, Empowering Employees, Leadership Institute

Referrals Available Upon Request

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