Experienced & Diverse Manager

JOEY P. REIDENHOUR

*** ******* ****. ( Kutztown, PA 19530 ( H 610-***-**** ( C (484) 818-

**** ********@*****.***

PROFILE

. 24+ years' sales, service and warehouse managerial experience in

leading retail & service establishments.

. B.S. of Business Administration specializing in Marketing.

. Excellent communication skills, both verbally and written.

. Thrive in high-pressure, deadline-driven atmosphere.

. Ability to achieve immediate and long-term goals and meet operational

deadlines.

. Skilled in coaching best practices and maximizing profits.

. Committed to providing an atmosphere of exceptional employee morale

and impeccable customer service.

. Working knowledge of fleet management, delivery processes,

warehousing, operations/inventory, inside/outside sales,

administration following Sarbanes-Oxley, and purchasing.

. Understanding of daily business reports and spending control utilizing

a P&L statement.

. PC literate with working knowledge of MS Office Suite, Internet, AS400

and MAS90.

PROFESSIONAL EXPERIENCE

FACILITY MANAGEMENT

. Oversaw day-to-day operations of the facility.

. Facilitated projects, special events, training and maintenance.

. Successfully acted as Project Manager assigned with prepping and

opening a new retail location within a two-week timetable.

. Input included inventory control & warehousing processes, product

lines and human resources.

. Warehouse logistics responsibilities included shipping, receiving and

delivery.

. Maintained warehouse efficiencies utilizing current processes, while

also creating more efficient processes based on past experiences and

feedback.

. Responsible for employee scheduling.

BRANCH MANAGEMENT

. Responsible for surpassing revenue and profit budgets.

. Instrumental in increasing profit for July 2008 by $6,000 over last

year.

. Analyze and measure business trends; develop and implement plans to

maximize profits.

. Entrusted with the task of completing the trimester budget process for

the branch.

. Monitor and manage inventory to ensure maximum profitability.

. Accountable for the recruiting, hiring, training, performance

management & termination of employees.

. Advocate a high level of customer satisfaction.

. Maintain an efficient sales team through continuous follow-up and

clear performance goals.

. Evaluate and facilitate route scheduling for technicians.

. Ensure company initiatives are implemented and followed.

STORE MANAGEMENT

. Managed a $2.5 million retail store engaged in selling automotive

aftermarket and related products, as well as other lines of

merchandise.

. Responsible for a $15,000 increase in total sales for Quarter 1 2007

over 2006.

. Accountable for the selection, hiring, development, promotion, and

retention of store Team Members.

. Authority and responsibility to take action regarding discipline and

development of Team Members up to and including terminating.

. Evaluated Team Member performance based on a monthly and annual

appraisal process.

. Ensured completion of all required training and development for self

and store personnel.

. Create weekly schedule based on sales forecast while controlling

payroll.

. Make certain that each customer receives outstanding customer service

by providing a customer friendly environment through greeting,

qualifying, selling, and thanking for the sale.

. Resolved any customer questions and complaints.

. Responsible for meeting or exceeding all sales, payroll, and profit

goals.

. Oversaw store operations and manage a staff of two assistant managers

including 23 Team Members engaged in daily operations and sales

activities.

. Daily tasks included planning, assigning, and delegating work for all

Team Members

SALES MANAGEMENT

. Responsible for the day-to-day business activities of $1.2 million

department.

. Entrusted with location keys, alarm codes, and safe combinations to

complete opening and closing duties on a regular basis.

. Directed a staff of 15 Sales and Installation Associates, including an

Assistant Manager, in a high volume retail environment.

. Recruited, hired, terminated, trained, and evaluated numerous

employees.

. Created employee incentive, development, and task-monitoring programs.

. Instrumental in increasing annual sales for the Mobile department by

20% by improving training methods and offering location specific

promotions.

. Developed and implemented action plans to meet monthly and yearly

sales budgets.

. Participated in monthly business reviews of other locations to assist

in establishing strengths and creating action plans to aid them in

improving weaknesses.

. Conducted weekly and monthly business reviews with upper management.

. Ensured customer satisfaction by inspiring and leading a knowledgeable

and courteous staff.

. Oversaw employee scheduling and location inventory levels.

. Acted in absence of store manager, effectively owning increased

responsibility.

. Cultivated and maintained excellent working rapport with vendors and

product representatives.

. Actively participated in staff and organizational meetings, offering

constructive input and feedback.

. Ensured competitive edge through market research and price integrity.

SALES

. Consistently met or exceeded company and personal sales goals.

. Increased sales of Product Attachments and Extended Service Plans by

planting seeds throughout the sales process.

. Ranked 15th out of 256 (top 6%) for months of June 1998 through August

1998 for productivity in the Northeast Division of Circuit City

Stores, Inc.

. Cultivated new clients through cold calling techniques and company

mailers.

. Developed key relationships through focused efforts to qualify

customer needs and deliver satisfaction.

. Fulfilled both face-to-face as well as over-the-phone quote and sales

transactions.

. Negotiated the sales of Recreational Vehicles from the point of

customer introduction to unit delivery follow-up.

. Effectively planned, arranged, and rotated merchandise displays.

. Involved in the planning and staffing stages of trade show displays.

. Attended periodic vendor training events to stay up-to-date with

current & future product trends.

. Addressed stock replenishment and store issues by collaborating with

upper management.

. Recruited, merchandised and grand opened locations.

. Created movie in order to show and describe used units back at the lot

during trade shows.

. Coordinated and published informative monthly customer newsletter.

PROFESSIONAL EXPERIENCE

EMPIRE BUILDING PRODUCTS, Leesport, PA, Facility Manager 8/2011 - 6/2013

TERMINIX INTERNATIONAL, Newtown, PA, Branch Manager - Service 8/2007 - 1/2011

ADVANCE AUTO PARTS, Reading, PA, Store Manager 11/2006 -

8/2007

DEWALT'S RV, Kutztown, PA, RV Consultant 10/2005 -

11/2006

ALLIED BUILDING PRODUCTS, Allentown, PA, SOTP Trainee 1/2005 - 4/2005

CIRCUIT CITY STORES, INC., Wyomissing, PA, Sales & 3/1996 - 1/2005

Installations Manager

EDUCATION

B.S.B.A.; Major in Marketing, KUTZTOWN UNIVERSITY, 5/2000

Kutztown, PA

. Assistant V.P. of Accounts & Research - Advertising Campaigns

. Fall 1999, Management Internship - Responsible for driving sales and

resolving customer conflicts, as well as, assisting in the end of

business day cash drops & close outs. (Circuit City Stores, Inc.)

. Related Courses - Principles of Marketing and Management, Marketing

Management and Research, Public Relations, Advertising Management,

Service Marketing, Business Writing

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