Customer Service Sales

Thomas McVey

Cell: 1-931-***-****

Home: 1-727-***-****

Email: *********@***.***

Skills: Word, Excel,Powerpoint, Outlook, Yardi Voyager, AMSI

Professional Experience

GSA Applications - Inside Sales Representative - 8/2013 - present

Calling existing and new customers for GSA accessing services.

Make up to 100 calls a day with excellent telephone communications and very good customer service relations.

Trugreen – Seasonal Call Center Supervisor - 12/2012 – 6/2013

Supervised own team of Associates to achieve Inbound Sales.

Extensive knowledge in all aspects of lawncare/treatment

A Team leader who helps maintain motivation and a positive attitude.

Excellent customer service skills and telephone communication with good work ethics.

GSA Applications – Cell Center Representative – Lead Qualifier - 04/2012 – 08/2012

I processed 100 to 150 outbound calls daily setting appointments and qualifying new prospects for GSA accessing services.

Excellent telephone communication and customer service skills with good work ethics.

Sun Communities – Community and Sales Manager - 04/2001 -07/2011

Community Mobile Homes and Apartment Sales, Maintenance, Maintenance Supervisor

With managerial, sales, marketing and maintenance skills I grew 3 communities.

Maintained rent collections, evictions, financial reporting, capital expenditures, budgeting, profit & loss statementsand payroll management.

Exceeded all Company goals.

Excellent Customer/Tenant Relations.

Responsible for all maintenance, curb appeal and home renovations.

Twice winning the highest company award through hard work dedication.

Numerous times winning Sales Person of the quarter and Safety award of the quarter with many certificates.

Completed Yardi software training, Fair Housing, and Manufactured Home Installation/Retailer training courses.

Previous Experience

Performed 20 years in the Lawn Care Industry in the capacity of Manager (Branch and Field), Sales and Telemarketer.

Education

Thomas Nelson Comm. College, Hampton Va. – Commercial Art/Psychology, Degree not completed.

Licenses: TN Manufactured Housing Installer/Retailer License. Lawncare/Tree & Shrub Chemical licensed in various states.

Affiliations

Past member of the TN Manufactured Housing Association.

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