IT Executive Support

K irkgard Antonio ** New Monmouth Road

( Middletown, NJ)

K ***.*******@*****.***/646-***-****

Technology:

Microsoft Windows Server 2003/2008, Active Directory, Microsoft Exchange 2003/2007/2010, Microsoft Windows

XP/Vista/7, Microsoft Office 2003/2007/2010, Blackberry Enterprise Server 4.x/5.x and Blackberry handhelds,

U nderstanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls,

E xperience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software, VPN

clients, VMware ESX, Vsphere, C itrix, RSA, UPS, battery backups, Barracuda Spam Filter, Frontbridge,

Websense, Bloomberg, Reuters, Haver, Citco Aexeo, EZE Castle Software, PC Anywhere, Bomgar, Logmein,

WebEx, Visio 2010, Project 2010, PeopleSoft, SalesForce, ITSM, Infor, ADP, Clarity. DocsFusion, Lansweeper,

Avaya 6.0, Cisco IP Phones, SCCM, MobileIron.

Patriarch Parnetrs Executive Support for CEO 7/2013 - Present

• Provided white glove on-site and remote day-to-day support for CEO

• Responsible for full onsite and remote IT support for Executive residential and vacation

p roperties including setup, maintenance and t roubleshooting of PC equipment, network

connectivity (VPN & home ISP related), Audio/Visual equipment, purchasing and price

negotiation of IT equipment.

• Create implementation plan and documentation to be followed by the staff.

• Implement necessary hardware and software upgrades for all of her properties.

• Worked with Executive families and house staff on all IT related inquires and issues, such as

Apple desktops/laptops/mobile devices, network and USB connected printer/scanner

t roubleshooting, surveillance equipment, wireless carrier changes and t roubleshooting,

• Provided second tier t roubleshooting and resolving of Cisco related issues, including telecom

equipment and services.

• Travel with the CEO if necessary.

The Carlyle G roup Service Desk Manager 8/2011 – 7/2013

● M anaged 2 Technical Support Analysts.

● H ands-on manager with both management and technical responsibilities.

● Developed, maintained, implemented operational and security guidelines, procedures and standards regarding

day-to-day IT processes and procedures, and business continuity IT processes and procedures.

● P roficient in BlackBerry, iPhone/iPad, and Android management, deployment, and troubleshooting using

B lackBerry Enterprise Server 5.x and MobileIron.

● Responsible for deploying and training executives on Windows 7, Office 2010, and Office CommunicatorOversaw

New Hire setup and orientation.

● Assisted in providing day-to day support for all employees, such as trade-floor support, setup, troubleshooting, and

maintenance of Polycom equipment, and Level I, I I, & I I I technical support.

• Perform Active Directory user account group management and administration.

• Provided support to back office applications such as trading platforms, fund accounting

systems, financial accounting systems that were hosted on our Citrix server.

● Acting CTO for the Emerging Sovereign Group acquired by The Carlyle Group.

K irkgard Antonio 89 New Monmouth Road

( Middletown, NJ)

K ***.*******@*****.***/646-***-****

I nfohedge Technologies V P of Client Services 5/2011 - 8/2011

Establish a strong working relationship with the accounts to help expand our opportunities as well as resolve

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issues that may arise.

Develop, coordinate and obtain all necessary information to respond to proposals and bids.

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Manage resources effectively to maintain timelines needed to ensure that contract requirements are met. Respond

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w ith corrective measures to ensuring the customer fulfills the contract commitments.

Establish and implement a scheduled account review with the customer and InfoHedge to improve the quality of

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t he solution for the customer.

Preparations of Sales presentations and negotiations

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Provide technical expertise and support and participate in client engagements

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Eze Castle I ntegration C lient Relationship Manager -Tiger Select Fund 6/2010

– 4/2011

Client Site Manager for technology consulting firm supporting 14 hedge funds with over 200 employees and over

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$12 B illion assets under management.

Manage 6 senior engineers at client location p roviding support to Traders, Back Office personnel, Analysts and all

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levels of hedge funds.

Provide technical support and manage i nfrastructure i ncluding Business Continuity and Disaster Recovery plans.

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Established metrics and policies and procedures to ensure client satisfaction

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Support Market Data systems specifically Bloomberg and Reuters.

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Negotiate and monitor all external data communications lines.

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Provide weekly status reports to clients detailing production issues and activities.

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Partner with several overseas support organizations to provide support to several remote offices.

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Meet with clients to monitor quality of support.

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Senior Systems Engineer –Tiger Select Funds

6/2007– 6/2010

Performed numerous server installation, configuration and upgrading in Windows 2003 and Windows 2008

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environment.

Manage group policy based WSUS 3.0 and Websene Websecurity 5.0

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Worked as an integral part of a large scale infrastructure upgrade

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Support hedge fund trade desks and financial applications such as Bloomberg, Reuters, CSFB HOLT, Traders

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Console, REDI Plus

Troubleshoot desktop hardware such as hard drives, memory DIMMs, dual and quad video cards and other multi-

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monitor setups.

Support LAN connectivity

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K irkgard Antonio 89 New Monmouth Road

( Middletown, NJ)

K ***.*******@*****.***/646-***-****

Provide basic Apple Mac, iPhone, iPad messaging support

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Support basic Avaya Digital/IP telephones defining call and bridge appearances, creating voicemail boxes

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Establish desktop configuration standards, setup ghost images and build PCs to specification

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I ndependent Consulting 5/2006 – 6/2007

Supported a privately held Portfolio Manager remotely.

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Supported user’s e-mail (Via Citrix), market data, network connection, and VoIP phones.

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Responsible for researching, purchasing, and testing new Technology

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Moore Capital Management Tr ading Floor Support 10/2000 – 5/2006

MCM successfully led and managed around $14+ billion (aprox.)

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Supported 500 remote users in Citrix (24x7x365).

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Responsible for assisting 600 end-users with hardware and software problems, including Reuters Plus,

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B ridgestation, Bloomberg, Instinet, Aspen Graphics 4.0 client and Aspen Server / JEX box feeds etc.

Created written installation documentation for end-users and my peers.

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Responsible for imaging and configuring desktops and laptops for trading floor.

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Supported, maintained, and upgraded 20 Portfolio Manager’s remote locations.

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Installed, supported, and maintained remote server at our disaster recovery site.

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Responsible for daily administration of network including but not limited to; active directory administration,

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exchange administration, server administration, security administration, backups, user administration and

support, and reactive and proactive research.

Supported CEO’s Technology and Telecommunication

Traveled with CEO at different location (Asia, Europe, and all of North America)

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Supported, maintained, and traveled to his 10 properties.

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Assisted him with any new Technology and High Tech Gadgets.

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Supported President’s Technology and Telecommunication

Prepared and tested President’s Traveling Equipment.

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Supported and maintained her 5 properties

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K irkgard Antonio 89 New Monmouth Road

( Middletown, NJ)

K ***.*******@*****.***/646-***-****

Me r rill Lynch Systems Administrator 1/2000 – 10/2000

Maintained and administered Novell 3x and Windows NT Servers as well as integrating NT Workstation PCs into

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a m ixed Novell/NT environment.

Assisted in conversion of Novell servers to NT Servers, including migration of user accounts and data.

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Install in-house and 3rd party software applications, as well as hardware rollouts to client machines.

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Made necessary recommendations as needed and provided point of contact for clients.

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User creation and management on domain, as well as creating and administering Exchange accounts.

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Oversaw user and hardware relocations within company. Tasks include making necessary network and IP changes

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to ensure connectivity, and migrating user’s data and email accounts to appropriate servers.

Built and managed images for workstation rollout using Ghost software.

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Used SMS to remotely administer and troubleshoot servers, workstations, and inventory software and hardware.

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Troubleshoot desktop hardware such as hard drives, memory DIMMs

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Setup client computers and laptops for remote access into internal network using Microsoft's PPTP and VPN.

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Support LAN connectivity

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Computer Generated Solutions 5/1996 – 1/2000

Project Manager

Major responsibilities involve Project Management, networking solutions and PC technical support. I nteract

d irectly with clients to establish long-term business relationships.

P rovided project supervision, as well as end-user training, troubleshooting and maintenance for the following

p rojects:

P aineWebber Inc. – Y2K Project Technical Leader

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Supervise a staff of 10 Y2k specialists for the client’s desktop remediation project. I was in charge of resolving

complex problems that the staff is otherwise unable to rectify. P lanned and scheduled the logistics and

i mplementation of remediating 4000 desktops with line managers both company wide and nationwide. Set goals

and deadlines for the project taking to account possible exceptions.

Sanofi Pharmaceuticals, I nc. – P roject Manager

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K irkgard Antonio 89 New Monmouth Road

( Middletown, NJ)

K ***.*******@*****.***/646-***-****

M anaged the Help Desk and Tier I I support for both in-house users and an 800-person sales staff. P resent weekly

and monthly status reports to the MIS Director regarding technical support statistics. M ulti-protocol Ethernet

W ide Area Network and an IBM AS/400 system: Novell NetWare 4.11 with 250 nodes; W indows NT 4.0 server with

250 nodes and a Proxy server; both Windows 95 & NT Workstations utilize Rumba 95/NT for AS/400 connectivity.

The Rockefeller Foundation – Helpdesk Manager

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A m ulti-protocol Local Area Network with 250 nodes on a Token Ring Framework; three Compaq Proliant file

servers running Novell NetWare 3.12, with Lotus cc:Mail, and Internet access. A mong others, user applications

i nclude MS Office, WordPerfect Suite and Lotus SmartSuite.

Russell Stanley – Rollout Manager

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M anaged 10 people to rollout 500 NT Workstation 400 desktops. P lanned and scheduled the logistics and

i mplementation of remediating 400 desktops.

CGS, I nc. – Desktop Manager

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P rovided level 2 support to internal users through the setup, upgrade and troubleshooting of PCs with various

operating systems and peripherals. A n Ethernet LAN with 125 nodes running Novell NetWare 4.1 and MS Mail,

as well as Windows NT 4.0 Server and workstation; IBM AS/400 System is accessed through Client Access AS/400

for Windows 3.1 and Windows 95.

P urchasing Manager

Responsible in purchasing network and AS/400 equipment for our eight branches.

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Created price quotes for existing and new clients.

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Responsible in sending out invoices to clients at the end on the month.

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Scheduled technicians to client’s site when goods were delivered.

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EDUCATION

Saint Peter’s College Jersey City, New Jersey

HONORS

K appa Alpha Alpha, St. Peter’s College Honor Society

K irkgard Antonio 89 New Monmouth Road

( Middletown, NJ)

K ***.*******@*****.***/646-***-****

REFERENCES

P rovided upon request

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