Administrative Assistant Customer Service
Resume:
Grifton, NC *****
*********@*****.***
Sharon T. Carter
PROFILE
Experienced professional with advanced qualifications, seeking to leverage
a jobs as an Administrative Assistant.
VALUE OFFERED:
. I possess a unique combination of transferable skills and leadership
experiences
. Over seven (7) years of providing professional skills as an
Administrative Assistant in the Construction, Healthcare Software and
Financial Industries
. Decisive in transferring difficult situations into practical outcomes
. Extensive knowledge of customers, competitors and trends in the
industry
. Exceptional leadership attributes demonstrating high energy with a
passion to thrive in a challenging environment
. Proficient with Microsoft Word, Excel, Power Point, Access, Word
Perfect, Lotus Word Pro, Lotus 123, SAP, SOX, Natural, Iverness and
Wolf Tracking.
PROFESSIONAL EXPERIENCE
ValueOptions, Inc; Morrisville, NC
2/2010 - 3/2013
Clinical Services Assistant
. Maintained Achieve Solutions queue coverage with less than 23 % aux
time - Assisted in locating appointments, providing follow-up, and
fulfilling community services requests according - Coordinated
National Trainings in addition to Benefit Fairs through out the
country
City of Hartford; Hartford, CT
3/2005 - 6/2006
Administrative Clerk
. Process payments relating to registrations, fines and citations. -
Liaison between the Fire and Police department as it relates to False
Alarms. - Processing of weekly payroll
ITAC Engineers; Apex, NC
5/2001 - 6/2003
Office Administrator
. Coordinated travel schedules, arranged meetings and teleconferences -
Responsible for taking and distributing internal meeting minutes. -
Provided relevant data, information, back-up support materials to
assist manager with day to day operations. - Responsible for the
development and design of improved administrative procedures to
promote the timely processing and submission of all administrative
deliverables.
Medic Computer Systems; Raleigh, NC
12/1998 - 3/2001
Credit Collections Analyst
. Preparation of billing and collecting activities. - Interpretation of
contract to extract key agreements as they affect billing. -
Communicated with customers regarding receipt and payment of invoices.
- Assisted billing management in reporting billing and collections
performance on a monthly/quarterly basis - Assisted with special
projects and process improvement initiatives as needed.
Entergy Security; Raleigh, NC
4/1996 - 2/1998
Senior Credit Analyst / Administrative Assistant
. Carolina Regional Team. - Trained all new hires. -Billing disputes
and escalated calls - Implemented and Supervised Referral Department.
- Provided administrative support to VP of Sales, Customer Service;
and Operations. - Made travel arrangements. - Developed and maintained
corporate wide directory
REFERENCES
Available Upon Request
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