Customer Service Administrative Assistant

LORI A. CHRISTIANSON

FUQUAY-VARINA, NC *****

PHONE: 919/285-3182 CELL: 919/604-6718

EMAIL: ****************@*****.***

OBJECTIVE: To work in an exciting and competitive environment utilizing my administrative skills, great “people” skills and experience in an executive assistant/administrative assistant capacity.

EDUCATION: Illinois Wesleyan University–Bloomington, IL, 1985 – 1987 Major RN Nursing program – GPA 3.4/4.0

Course highlights: Biology, Human Development, Logic, Basic Nursing Techniques, Clinical Geriatrics and OB/Gyn

American Institute of Commerce- Davenport, IA, 1987-1988 diploma in Executive Secretarial Science – GPA 4/0/4.0.

Course highlights: Typing, Machine Transcription, Records Management, Data Entry

EXPERIENCE: Customer Service Area Supervisor – Kohl’s Department Store- Fuquay-Varina, NC May 2012 to present

Started as part-time sales floor associate providing quality customer service then in December 2012 was promoted to Home Supervisor providing quality customer service, supervising sales associates, executing department merchandising and operational standards. In September 2013 promoted to current position of Customer Service Area Supervisor providing quality customer service, driving credit/customer service satisfaction, supervising sales associates, executing department directives and operational standards.

Medical Transcriptionist- Johnson & Warren Transcription Services– Upper Marlboro, MD 2001 until present

Using both WordPerfect and Microsoft Word in conjunction with the internet, responsible for daily medical transcription for several different specialities including Neurosurgery, Neurology, OB/Gynecology, General Practice, Orthopaedics, and Urology located in several major medical facilities in the Washington, D.C./Virginia/Maryland area. Starting in June of 2007 performed daily medical transcription services via telephone/modem/internet.

Administration – Johnson & Warren Transcription Services– Upper Marlboro, MD Oct 1997 to May 2001

Responsible for administrative duties of a small medical transcription office with approximately 30 medical transcriptionists. Duties included answering telephone, corresponding with doctors/hospitals, assigning work to medical transcriptionists, proofing and finalizing work for approximately 30 medical transcriptionists.

Pampered Chef Independent Consultant – Sept 2004 to March 2009

Scheduled and held cooking demonstrations to demonstrate kitchen utensils, cookware, etc. Collected and processed all monies. I invited and recruited at least 20 people to start their own Pampered Chef business. Promoted to director within 1 years of joining.

Executive Assistant for CEO, CFO and Vice President–R.R. Donnelley & Sons, Pontiac, IL May 1994 to Oct 1997

Kept daily calendars and scheduled appointments. Made and managed travel arrangements. Answered telephone. Scheduled meetings and arranged catering for meetings. Ordered office supplies. Maintained file system. Kept company matters at a strict confidential level. Daily general clerical work using Microsoft Word, Excel and Power Point. Created PowerPoint presentations for CEO.

Administrative Assistant-Sales and Exec. Vice President/President–Munson Transportation, Monmouth, IL

Feb 1991 to April 1994

General clerical work, customer service, answered telephone, scheduled meetings, kept company matters at a strict confidential level, introduced and instructed salesmen to the Apple Macintosh computer system, prepared legal matters for the Vice President of Finance and the corporate lawyer.

Administrative Assistant – Felt Industries, Inc, - Monmouth, IL May 1986 to Dec 1990

General clerical work, customer service, answered telephone, invoicing, assisted in accounts payable/bookkeeping.

Miscellaneous experience from 1986 to present that may be relevant to this position:

I currently work trade shows for the North Carolina Lawn and Landscape Association at Greensboro Coliseum and various venues throughout NC handling monies, processing registrations, assisting in set up of social/meeting functions, overseeing testing for certifications.

I worked for a CPA and prepared bi-weekly payroll for a local restaurant, ran quarterly and year-end payroll reports, and prepared W-2 forms.

I worked as a cashier for a restaurant and was responsible for handling all monies, operating cash register and balancing transactions.

LORI A. CHRISTIANSON

FUQUAY-VARINA, NC 27526

PHONE: 919/285-3182

EMAIL: ****************@*****.***

SALARY HISTORY:

Executive Assistant to the CEO, CFO and Vice President – R.R. Donnelley & Sons, Pontiac, IL

May 1994 to October 1997

$37,000 annually

Administration – Johnson & Warren Transcription Services– Upper Marlboro, MD

October 1997 to May 2001

$35,000 annually

Medical Transcriptionist - Johnson & Warren Transcription Services– Upper Marlboro, MD

As I am self-employed, salary ranges from $15,000-24,000 annually

Customer Service Area Supervisor – Kohls, Fuquay-Varina, NC

In this position, started September 1, 2013 annual salary $22,000

PROFESSIONAL REFERENCES:

Ms. Connie Banford, President of Johnson and Warren, Inc.,

9209 Curtis Court, Upper Marlboro, MD 20772

Office: 301/952-0511

Mr. Joseph Kingan, Vice President of Platform Operations RR Donnelley & Sons, In c.

2801 W Old Road 30, Warsaw, IN 46580

Office: 574-***-**** Cell: 574-***-**** Fax: 574-***-****

Ms. Cody Lewis, Director of Operations, North Carolina Lawn and Landscape Association,

Office: 919/816-9119

Contact this candidate