Customer Service Manager
Resume:
*********@*****.*** 1944 Stanton Way
Jonesboro, Ga.
EXPERIENCE
Alexander's Driving School * Office Manager / Instructor
Mar-2012-Present
Management - Administration - Human Resources - Marketing - Customer
Service - Proposals/Bids - Scheduling Dispatch - Insurance - Web Initiative
- Vehicles - Educational Training - Book Keeping - Accounting Profit/Loss
Payroll - Georgia Certified Driver Improvement Instructor & Driver's
Education Instructor
A-1 Driving School, Inc. *Administrative Director / Office Manager /
Instructor Jan-2001-Mar 2012
Executive decision maker in all aspects of Driver's Education Company
including but not limited to: Management Administration - Human Resources -
Economic Development - Regulatory Affairs - Public Relations - Payroll
Marketing - Customer Service - Proposals/Bids - Scheduling - Dispatch -
Insurance - Web Initiative - Vehicles Educational Training - Book Keeping
- Accounting - Profit/Loss -- Report directly to President.
ACHIEVEMENTS
. Successfully manage staff of 20+ instructors and office managers on
daily basis.
. Developed an effective system from start to finish on completing the
driver's education training process for teens and adults with a total
success rate.
. Spearheaded the market in this industry by partnering with Georgia
public, private and home school organizations creating a marginal
profit for the company.
. Designed computer system for scheduling and dispatch.
. Produce a million-dollar industry within the first year of service.
Atkell, Inc. *Services Administrator
Feb 2000-Dec 2000
Assisted Vice President, Director of Corporate Quality and Operations
Manager of Janitorial company; extensive coordination of customer accounts
on all levels; amendments, billing, renewals, proposals, customer service,
general office duties. Organized weekly staff meetings and monthly training
programs for employees.
GTE *Nationwide Dispatch/Administration
Aug 1999-Feb 2000
Coordinated nationwide accounts for tele-communications company, worked
closely with IBM / Kodak representatives. Dispatch, billing, payroll,
repair work orders, scheduling, customer service.
MicroBlend, LLC. *Sales Support Coordinator
Jan 1999-Jul 1999
Coordinate activities for 5 regional managers in U.S for this chemical
company by territory. Developed working relationships with clients to
ensure product was shipped, and in good condition, heavy customer service,
and data entry.
YearOne, Inc. *Sales Support Coordinator/Administrative Assistant
Jul 1996-Jan 1999
Assist Sales Manager. Responsible for productivity of mail order call
center; supervisor over 7 receptionists, multi-lined switchboard, processed
all mail for sales dept., purchasing, r&d, and accounting. Maintained
working schedule for 60+ sales force on monthly basis, rotating shifts,
vacations, and holidays. Designed training and new hire procedures,
inventory, and customer service. Middle management included monthly sales
meetings.
EDUCATION:
High School Diploma ~Tri-Cities High School
Business Technology ~ Interactive Learning Systems
Certified Instructor ~Ga. Dept. of Driver Services
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