Customer Service Sales

Aubrena Tucker

**** *.* * ** - Boynton Beach, FL 33435

*********@*****.*** - 954-***-****

Client relation specialist/healthcare representative with over five years experience in sales, retention and

customer service. Strengths include exceeding performance metrics, presenting ideas, bringing in new clients

and taking initiative to address issues and develop solutions that improve daily operational flow and team

effectiveness:

WORK EXPERIENCE

Customer Service

Commonwealth Altadis - Fort Lauderdale, FL - March 2013 to Present

Responsible for receiving, responding to and investigating all customer service inquiries regarding orders,

shipments and complaints, requiring analysis of each situation to determine the best approach and use of

resources, in order to meet corporate objectives.

Principal Responsibilities:

•Receive and process orders via phone, fax, EDI, and web, according to customers’ desired delivery dates

and volumes.

•Provide accurate and timely information to customers and sales managers, in response to a wide range of

inquiries or complaints, and provide satisfactory resolutions, as required

•Track shipments for customers or sales managers on an as-needed basis.

•Initiate return authorizations via LTL carrier or UPS call tags, based on established corporate and departmental

guidelines.

•Complete end-of-day reports and processes.

•Record appropriate notes as relates to inquires regarding order status, complaints and comments, and advise

supervisors and department head of trends or patters in products or practices, which may need improvement

or development.

Phone Banker II

WELLS FARGO N.A - Miami, FL - August 2009 to January 2012

Responsible for responding to routine to complex inquires and complaints from customer regarding products

and services. Demonstrated excellent verbal communication skills to de-escalate retention accounts to show

value of keeping accounts open and help customer with their decisions. Offered value based products using

negotiation and sales to discover customer needs and sell new products.

• Consistently achieved over 95% in Gallup satisfaction scores.

• Exceeded sales goals by 50% consistenly.

• Well balanced statistics for calls handled for entire work time.

• Maintain retention goal averaging 10 % above department goals.

Account Executive

HESS KENNEDY Law Office - Coral Springs, FL - 2008 to 2008

Provided online and phone support for major account customers. Assist with claims, price quotes and collecting

credit card debt using negotiations and sales by corresponding with various third parties agencies. Promoted

utilization of retained accounts to increase profit line for company by counseling clients from bankruptcy. Assist

paralegals with summons, court orders and judgments

In a timely manner.

• Trained approximately 15 new/temporary employees a year.

• Successfully manage over 120 client calls per day.

• Consistently met departmental goals in sales, productivity and quality measures

Phone: 954-***-****

Customer Service Support

NATIONS HEALTH- Diabetic Supplies - City of Sunrise, FL - 2005 to 2008

Provide extensive phone coverage and email correspondence. Respond to customer queries/follow-up, place

order and resolve all customer related problems. Responsible for re-ordering diabetes testing supplies,

urological supplies, and other essential medical supplies.

• Built and maintained relationships with customers while generating new business through referrals and

conducting diligent follow- up on various accounts.

• Received an average of 70% in monthly performance incentives.

• Received over 10 customer satisfaction awards based on customer feedback.

EDUCATION

Associates in Science, Occupational Therapy Assistant

Keiser University - Fort Lauderdale, FL

ADDITIONAL INFORMATION

Internships- 4 months

West Broward Rehabilitation Nursing Home- 2 months

Broward Hospital- 2 months- Pediatric, Cancer Patients, Stroke Patients and etc

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