Customer Service Manager
Resume:
Claudia Caballero
Lancaster OH
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Email: ****************@****.***
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Professional Summary
Personal and responsible shift manager with 4 years of experience working
fast-paced environments. Solid team player with great positive attitude.
Skil ls H ighlights
Large cash /checks deposits
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Cash Management
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L istening Skil ls
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Fast learner
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M icrosoft Word
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Proficient with computers and office equipment
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Work Experience
McDonald’s- Manager-2008-2012
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First Solutions-2004-2006
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M anager
Earned management trust by serving to open /close store. Greeted customers
entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details of
merchandise. Answered questions regarding store and products, whi le
m aintaining knowledge of current sales and store promotions. Maintained up-
to-date knowledge of store policies regarding payment, returns and exchanged.
Computed accurate sales prices for purchased transactions. Worked as a team
member performing as a cashier duties, product assistance and cleaning while
p roving excellent customer service. Assisted customers in person and via
telephone. Ensured superior customer experience by addressing customer
concerns, demonstrating empathy and resolving problems on the spot.
P rovided daily support as the company’s only bilingual Spanish / English shift
m anager. Assisted customers with store and product complaints. Assisted
customers with food selection, inqui ries and order customization requests.
E ducation
H igh school Diploma ---Ecot (Electronic classroom of tomorrow.)
2013- Lancaster OH
References available upon request
* *Fluent in Spanish and English**
Contact this candidate