Property management, marketing, sales professional

Michelle J. McLaughlin

**** ***** **, ******* ******** 60050 . 847-***-**** .

********************@*****.***

1

* *******

* *****/********* **********, ******** Relations and Business Development

Top sales producer, self-motivated, dedicated and reliable professional

with a solid background in sales leadership, relationship building and

program marketing. Experience includes:

. Creating sales/marketing strategies . Ensuring the success of

new program launch

. Identifying, targeting and achieving customer needs .

Establishing contacts with decision makers

. Developing and promoting marketing collaterals . Building

mutually profitable partnerships

Education

Elmhurst College - Elmhurst, Illinois

Two years of coursework for B.S. in Business Management

Concentration in Marketing & Management

Licensed Real Estate Leasing Agent

Skills:

Typing speed - 60wpm

Strong logical and managerial skills.

Superb interpersonal skills, office etiquette.

Software Skills - All Windows OS, MS Word, MS Excel, MS Word Perfect,

Yardi, Blue Moon.

1 PROFESSIONAL EXPERIENCE

Marquette Management, Inc - Algonquin, IL December 2012 -

Present

Property Manager

Essential Duties and Primary responsibilities are for managing a 30 million

dollar luxury apartment community of 220 apartments and supports the

property's marketing plan and lease up efforts. As well as additional

duties and job functions required as deemed necessary by management.

Throughout my time, continuiously achieved the communities respect and

satisifcation of achieving set and planned goals. Also ensured residents

that all complaints and/or concerns were resolved in a timely manner.

Organized and coordinated resident functions for internal business

activities in order to gain increase occupancy. Additionally, maintained

Community development and communication through news letters, flyers and

surveys on a regular basis as well as weekly updates to the community.

Responsible for insuring the "model" apartments and target apartments are

ready for showing prospective residents.

Complete knowledge of lease terms, specifications and all community

policies, including background checks, screening processes and rental

policies.

Completes lease forms and or said agreements and collects rental deposit &

rents.

Knowledgeable of required telephone and sales techniques.

Fully informed of current market conditions, rental rates, sizes, locations

and all amenities of property.

Maintain contact with all apartment locator services and local businesses

to provide informational material as well as competitive properties.

Responsible for maintaining and updating Leasing and Property Information

Handbook as well as the Advertising Log files. As well as daily, weekly,

monthly marketing analysis reports, traffic trends, and occupancy

percentages.

Strong emphasis on market outreach with local business and referral

sources. Additionally maintained strong relationships with Chamber members

in participating in monthly events to increase business awareness.

Report and log unusual or extraordinary circumstances regarding the

property of residents.

Other responsibilities include, updating and maintaining Completion of

Marketing Plan, Competition Survey, Guest Cards for Entry into Yardi,

Maintaining 50% Closing Ratio, Preparation of all resident files, leasing

follow-ups, Walk through Inspections, Scheduling Move-in orientations with

concierge, insure all applications are approved within a 72 hour time

frame.

Attend all regional and local leasing meetings (monthly & quarterly).

Sunrise Senior Living - Crystal Lake, IL 2010 - 2011

Director of Community Relations

Responsible for the marketing and sales planning and execution for the

community. Assessed the local market surrounding the senior living

facility in order to develop a successful marketing plan and budget.

Utilizing these tools, was able to sell the community by advancing leads

through the sales process with the objective of reaching and maintaining

budgeted occupancy and revenue goals. Also, by continuing to build strong

family relationships and Champion quality of life for all seniors able to

maintain low move out trends with increased revenue.

Increased census from a low of 65% to 95% in my tenure.

Increased external business referrals from 20% to 40% in my tenure.

Built reputable partnerships with doctors, social workers, discharge

planners, therapists and interdisciplinary medical staff in a team effort

to provide appropriate placements as well as ensure favorable outcomes for

clients.

Represent Sunrise benefits and features including caregiver, therapeutic

and specialized services.

Attain contractual agreements and provide extensive follow-through after

gaining client referrals from hospitals, medical centers, skilled nursing

communities and physicians' offices.

Coordinate caregiver services as resource for addressing and resolving

concerns of staff.

Educate medical staff including RNs, LPNs, OTs and PTs in various programs

and CEU'S.

Have acquired quarterly bonus and achieved occupancy goals as a result of

building strong relationships and solidifying commitments with key decision

makers.

2 GentlePro - Mt. Prospect, IL 2009 - 2009

Marketing Director

Solely responsible for business development of this Northwest-Chicago

Suburban home healthcare agency by managing sales, program marketing and

relationship building.

Demonstrated and directed marketing operations including providing direct

oversight of the establishment and implantation of marketing initiatives.

Establish working partnerships with doctors, social workers, discharge

planners, therapists and interdisciplinary medical staff in a team effort

to provide appropriate placements as well as ensure favorable outcomes for

clients from diverse cultural and socio-economic backgrounds.

Represent agency benefits and features including caregiver, therapeutic and

specialized services.

Give weekly presentations to professionals on GentlePro products and

services.

Attain contractual agreements and provide extensive follow-through after

gaining client referrals from hospitals, medical centers and physicians'

offices.

Coordinate caregiver services as resource for addressing and resolving

concerns to 45-50 staff.

Assisted with coordinating with medical staff including RNs, LPNs, OTs and

PTs in program and assignment expectations.

Orleans Home builders (Cheswick Place) - Lake in the Hills, IL 2007 -

2008

Sales Manager

Identified customers' needs, requirements and preferences to create "dream"

homes while achieving top sales for this Chicagoland home builder.

Took over as resource for selling and promoting the Cheswick Place

community development project. Recognized for successfully developing

personalized sales: sold homes averaging $400,000 for this custom home

builder and developer.

Managed clients' financing, fulfillment of contract specs and construction

processes to final closing.

Build relationships with lenders, village leaders and other decision makers

while focusing on quality assurance resulting in mutually profitable

agreements between the company and its valued customers.

Kimball Hill Homes - Rolling Meadows, IL 1999 - 2007

Sales Consultant

Developed and launched community development projects for this Northwest

suburban Chicagoland premier home builder and developer.

Received recognition as a top producer skilled in relationship building and

sales leadership.

Key sales achievements:

Jan-Jun 2006: $6 million, 28 closings

2005: $12.4 million, 46 closings

2004: $13.5 million, 44 closings

2003: $14.85 million, 61 closings

2002: $14.8 million, 42 closings

2001: $16.7 million, 67 closings

2000: $18.2 million, 74 closings

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