Customer Service Manager

Emma J. Wilson

Wake Forest, North Carolina *****

252-***-**** * *************@*****.***

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Objective A career position in Sales Management/Event Planning. Utilizing my experience and skills

to contribute in a positive and effective manner while handling various assigned duties to

meet the demands and needs of a career position.

Areas of Expertise Over 15 years of successful advancement, professional experience

Budget Management

Luxury Property Management

Executive Office Administration

Calendar Management

Inventory/Purchasing

Sales Records/Receipts/Reconciliation

Corporate Meeting Planning

Sales Contract Negotiation for Fortune 500 Company Corporate Events

Corporate/Wedding/Social Event Planning

Excellent communication skills, written and verbal

Comprehensive Knowledge of Secretarial and Administrative Duties

Computer experience with various software, Microsoft Applications, internet

Attention to Detail, ability to multi-task and meet demanding deadlines

Successful management of staff, hiring, training, other human resource duties

Employee Relations/Customer Service Specialist

Business Start-up/Development

Retail Operations Management

Experience

08/2009 - Present The March Group Executive Assistant/ Vice President

*Luxury Property Management

*Budget Management

*Executive Assistant/Direct administrative support to CEO including appointment

scheduling, travel arrangements, document creation, organization, filing, fax, email,

editing/proofing, and all other pertinent office duties

*Oversee Company Operations, create job descriptions, salary research

*Development and implementation of corporate objectives, branding/identity and

consumer and web presence.

*Directly and indirectly handle all company customer service and client/guest relations.

*Human Resource duties to include new hire, application review, implement training,

benefits, etc.

10/2007 - Present Black Tie Weddings Owner, Consultant, Wedding Planner

A spin-off of Black Tie Affair, in October 2007 I sold the retail side of the business and

continued the event planning/consulting.

*Created, promoted, and executed entire business plan, including all advertising,

marketing, and company policies.

*Managed all accounting, office duties, reporting and budgeting

*Direct client relations and customer service management

*Contract negotiations

*Event Management

*Train and oversee contracted employees and coordinate vendors.

10/2003 - 10/2009 Black Tie Affair Retail Manager, Owner/Wedding

Planner

*Start-up business; created, promoted, and executed entire business from start-up,

including retail store, consulting and planning.

*Handled all advertising, marketing, hiring, development of company policies and

procedures, accounts payable & receivable, purchasing, merchandising and all store

displays & operations.

*Developed and maintained excellent customer and business relationships.

*Daily operations of retail establishment with emphasis on customer service.

2002 - 2003 Élan Vacations Administrative/ Special Events

Management

*Primary responsibility to assist and consult in the area of client services and special

events for new real estate company.

*Promotion of concierge type services to exceed client/customer satisfaction while

vacationing.

*Planning and execution of client events to include corporate meetings, retreats, family

reunions and weddings.

*Office management, accounting, data entry, reporting

1998 – 2002 The Sanderling Corporate Sales/Catering Manager

*Corporate Meeting Planner/Manager – Sales Negotiations, Contract, plan and execute

corporate meetings and events. Work with top executives, CEO’s and Fortune 500

companies to plan company business trips, build lasting client relationships.

*Social Event Planner/Manager – Work with brides and families planning special events.

Directly oversee banquet staff in coordination and execution of planned events as specified

per contracts.

*Direct Management of Banquet Staff/Catering/Guest Services for all Groups

*Room Blocks/ Revenue Management for Sales Department

*Guest Relations – directly oversee front office and reservations staff.

*Train new hires in operations and customer service. Client/Guest satisfaction

Education College of the Albemarle 1995-2001

Manteo & Elizabeth City North Carolina

Business Administration

North Carolina Real Estate Commission 2003

Real Estate Broker License

Wedding Beautiful Worldwide/Div. of National Bridal Service 2003

Certified Wedding Specialist

Manteo High School 1995

Manteo, North Carolina

Graduate/ General Studies

References

Carl Crabtree 252-***-****

Aleena Overman 919-***-****

Alisa Brogden 919-***-****

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