Customer Service Executive

Lisa J. Swank

*** ******** **** *****, ****, NC *7519

Home: 919-***-**** / Mobile: 919-***-****

Email: *.*****@**.***

Profile - Objective

An organized and effective multi-tasker with excellent coordination skills

and a keen attention to detail. An effective communicator who is always

focused, polished, and professional, yet courteous and supportive. A

respected team player known for dependability and commitment to achieve

expected positive results.

Is pursuing a position to support executive level management from strategic

to day-to-day administrative activity. Interested in an active environment

where I can contribute to the established direction of the organization.

Summary of Qualifications

. Adept in arranging and coordinating key company events, including

managing and directing support staff.

. Excellent at anticipating needs and assessing/improving processes to

achieve greater efficiency and effectiveness.

. Considered a valuable contributor during COO staff meetings including

objectives development.

. Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues at any stage

. Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint),

Windows, Adobe Acrobat, Org Plus

Professional Experience

BELL AND HOWELL, LLC

Durham, NC

Executive Coordinator January 2000 - September 2013

Provide executive-level administrative support to Chief Operating Officer

of a leading provider of solutions and services for paper-based and digital

messaging.

. Manage all executive level administrative tasks including scheduling

meetings, screen calls, assembling reports and minutes, conference calls,

and arranging domestic and international travel primarily for the Chief

Operating Officer as well as other Sr. Executives and COO staff.

. Assisted Chief Operating Officer with key operational reporting to

include employee compensation and count analysis

. Proficiently handle incoming communications and respond to internal

requests for information on a timely basis.

. Managed strategic customer and supplier calls and manage internal

activity to provide the necessary actions.

. Trusted by Sr. Management to handle company and personal confidential

information

. Ability to negotiate event-related pricing and to work within budgetary

guidelines

. Managed and coordinated the company's North American management

conferences and awards programs within budget for the last 12 years.

. Assisted Sr. Management during organizational restructures and

departmental consolidations.

Previous Work Experience

NEXTEL COMMUNICATIONS, Cary NC - Executive Assistant to Regional VP

. Provided executive-level administrative support, including scheduling

conference calls, staff meetings and arranging travel for VP and staff.

. Reconciled invoices and supplier purchase orders.

. Participated in marketing and advertising activity to attract a greater

client base.

JOHN R. WOOD, REALTY, Naples, FL - Residential Rental Specialist

. Coordinated all call and lead activity for residential properties and

described in detail available rental properties to perspective clients to

drive continued interest.

. Orienting tenants to policies, collecting rent, scheduling maintenance

repairs, entering data in database.

. Maintaining positive relationships to ensure excellent customer service,

teamwork and accountability as well as completion of various daily,

weekly and monthly reports in a timely and accurate manner.

Education and Training

Situational Leadership Training

University of Southern Mississippi, Hattiesburg, Bachelor's of Science

Degree, Business Administration

Lees-McRae College, Banner Elk, NC, Associates Degree, Secretarial Science

Affiliations

Notary Public, Wake County, NC

International Association of Administrative Professionals

Florida Real Estate License - active since 1987

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