Customer Service Administrative Assistant
Resume:
Bridget L. Holmes ***** W. Latham Street * Goodyear, AZ * 85338 * Mobile
**************@*****.***
Profile . Diligent, detail-oriented Administrative Assistant
knowledgeable of all
office functions, with a solid background in the
professional field.
. Serves as point person for Presidents, CEO's, clients, and
vendors to ensure
proper lines of communication.
. Excels at multi-tasking in a fast-paced environment,
completing projects
on time.
. Superior telephone, customer service and computer skills and
proficient at MS Word, Excel, Outlook, and PowerPoint.
Experience
Solutions Staffing 1/14/2013 - Current
Petsmart Corporate Office - HR Connect Coordinator
(Temp)
. Answered incoming telephone calls, and responded
to voicemails and
emails from associates.
. Assisted associates with navigation of Employee
Self Services (ESS)
system.
. Assisted employees with password resets, login and
navigation of
ADP/I-Pay payroll website.
. Created, assigned, worked and closed Solution
Center Tickets.
. Logged all phone calls, voicemail, email and
solution center tickets via
MS Call Tree.
. Performed a variety of duties as needed including
incoming and outgoing
faxes, distribution of incoming/outgoing mail.
. Processed verifications of employment (VOE's).
. Assisted with preparation of employee "TREATS"
packages.
. Handled influx of telephone calls, voicemails and
emails during 1st
Quarter for associates regarding W2's.
. Provided excellent customer support to Petsmart
associates.
Solutions Staffing 5/10/2013 - Current
Petsmart Corporate Office - Accounts Payables Dept.
(Temp)
. Processed invoices
. Reconciled invoices and distribute to proper
channels
. Answered calls regarding invoicing issues and
processed procedures
. Assisted with "Capitol" invoicing team.
La Dolce Vita, Glendale, AZ 7/2011 - Present
Administrative Assistant/HR Asst.
. Route all incoming/outgoing mail
. Prepared and typed transmittals, memos, letters
. Logged/Run daily reports including payroll, sales, and
monthly orders
. Prepare for meetings, and luncheons
. Solely accountable customer orders via web/telephone
. Prepared conference rooms for meetings
. Organized details of events, tours, and meeting agendas
. Facilitate the accurate and timely writing, editing, and
preparation of final
copy from draft to distribution
. Assist Human Resource functions; e-verify, background checks,
. Maintained employee files
. Serve as liaison between LDV employees and Staffing Agency
Fashion Angels, Milwaukee, WI 9/2010 - 6/2011
Customer Service Rep.
. Report directly to the Director of Sales
. Intake orders and specialty projects
. Address all customers concerns and complaints
. Open and closeout accounts
. Assist with year end inventory
. Filing
Mills Christian Academy, Milwaukee, WI 8/2009-9/2010
Office Manager
. Report directly to the CEO
. Provided executive-level administrative support to the Vice
Principal
. Plan and coordinate luncheons, and develop presentation for
meetings
. Maintained all student and employee records
. Managed DPI operations on a daily basis
. Trained and managed office staff
. Monitor the functions of the office and other functions as well
Withey Morris P.L.C., Phoenix, AZ 2/2008 - 10/2008
Receptionist/Legal Secretary (Commercial Real Estate)
. Answered all incoming calls
. Greeted clients
. Route all incoming/outgoing mail
. Typed legal documents regarding zoning issues
. Prepared and typed transmittals, memos, letters
. Logged Attorney/Planners timesheets
. Scheduled meetings
. Solely accountable for the organization of the office library
. Prepared conference rooms for meetings
. Organized details of events, travel arrangements, agendas and
itineraries
. Facilitate the accurate and timely writing, editing, and
preparation of final
copy from draft to distribution
. Assist with all executive functions
Openfirst, Milwaukee, WI 2001 - 08/2001 - 12/2007
Intake Specialist/Receptionist
. Direct business relations and distribution of company
literature to
stimulate client interest and sales leads
. Organized the details of special events, travel arrangements,
corporate
agendas, and itineraries
. Liaison between all departments to ensure proper
communications and
reporting practices
. Scheduled and greeted clients/visitors; answered multi-line
phone,
purchased office supplies
. Provided administrative support to Admin. Dept., and Vice
President of
the company
. Typed letters, memos, and other office correspondence
. Maintained records and company library
. Assist with Human Resource functions and interviewing
candidates
Law Office of Atty. James E. Toran, Milwaukee, WI 02/1995 -
08/2001
Legal Secretary (Criminal Law)
. Typed all legal correspondence including dictation
. Assist with preparation of court documents and court schedule
. Answered all clients calls and assist with legal matters
. Performed daily filing, and client intakes
Asha Family Services, Milwaukee, WI 03/1994 - 11/1996
Office Manager
. Answered telephone inquires and directed incoming calls to
the
appropriate department
. Supervised a staff of twelve
. Handled all payroll and Human Resource procedures
. Assist with crisis calls and emergencies within the agency
. Organized all staff meetings, special events, and fundraisers
. Fully responsible for the J-Cap program and established
"Girls on the Go"
Jacobson & Hupy Law Firm, Milwaukee, WI 1991 -
1992 (Internship)
Receptionist/Office Assistant
. Answered multi-line phone
. Filing, typing, and distribute incoming/outgoing mail
. Greeted clients
Education BA - Springfield College Boston, MA (Human Services)
Master's Degree - Capella University (Human
Resource Management)
Anticipated
graduation date July 2014
Upper Iowa University On-line (Human Resources)
Certification in Secretarial Word Processing from M.B.T.I.
(Milwaukee Business Training Inst.)
Computer & Office Skills
Windows 2000; Microsoft Word, Excel, QuickBooks, Peachtree Accounting,
PowerPoint, Access, Outlook Express, Scanning Technology, Adobe
Illustrator, SAP, Call Tree System, Internet proficient, Dictation, Data
Entry Skills, SmartDraw, and FedEx Manager
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