Quality Assurance Project Manager

KERNIS ARMSTRONG, CTFL

**** ***** ** ****** *****, MD, 21117

Phone 410-***-****

****************@*******.***

EDUCATION

**** *** (Software Quality Engineer), Orange Park, Florida

Certified Software Tester Foundation Level (CTFL)

1998 - 2003 B.S. from Morgan State University, Baltimore, Maryland

Information Systems and Science Major - 3.0 GPA

1994 - 1998 Matoaca High School, Chesterfield, Virginia

Advanced Diploma

TRAINING

Quality Assurance Classes:

. Applying Verification and Validation (V & V) Standards

to Software Development and Testing - Completed 2007

. Advanced Quick Test Professional 9.2 Suite -Completed

2007

. ISTQB Foundation Software Tester Certified -Completed

2007

TECHNICAL

SKILLS

Skills: C++, Java, Visual Basic 6.0, VBA, HTML, .NET,

COBOL, JCL, WordPerfect, Outlook, Crystal Reports 9.0,

MSSQL Server 2000, MSSQL Server 2008, Microsoft Visual

Studio, Microsoft Access 2000, Database Administration,

PowerPoint, Excel Office, Networking/Trouble Shooting,

Hardware/Software Installation, Software Testing,

verification and validation, Dreamweaver MX 2004, Flash,

Microsoft XP, NT, ColdFusion, ASP, Apache, IIS, PHP, Perl,

Load balancer, TCP/IP, DNS, SMTP, POP3, FTP, Telnet, Ping,

SSH, HTTP/HTTPS, Remedy, TSO, Micro Strategy, Cognos, ETL,

Medical Records, HL7 messages, Electronic Order Entry

applications.

Quality Assurance Application (HP Mercury Suite): Mercury

Quick Test Pro 9.2, Mercury WinRunner 8.0, Test Director,

Mercury Quality Center 9.0.

Quality Assurance Applications (Compuware Suite): Test

Partner 6.0, QA Director 5.3.

Platform Skills: UNIX/Linux (HP: HP, Sun Solaris, AIX, Red

Hat 4.0), Windows (2000, NT, XP, 2003), Windows Server

(2000, 2003, 2008) Mainframe (MVS, VSE, Z/OS), I-Series

(AS400).

PROFESSIONAL

SUMMARY

. Over 10 years of SDLC experience using Waterfall and/or

Agile methodologies

. Project management experience within all phases of

process groups. Possess the ability to budget, schedule,

manage, and exceed expectations as a project manager or

functional manager.

. Seasoned and Analytical Analyst with successful track

record as a Lead Support Specialist, Sr. Computer

Systems Analyst, Sr. Quality Assurance Analyst

(Certified Software Tester from ASTQB/ISTQB), and

contributor to the successful delivery of client

solutions.

. Possess the ability to create complex queries using

MSSQL 2000 or 2008 and generate reports using Microsoft

Visual studio

. Created system documents and/or application documents

describing the flow of applications from front-end to

back-end via MS Visio.

. Possess the ability to research, analysis, verify data

and/or jobs in various environments.

. Possess the ability to create realistic project

schedules, resolve critical issues, set expectations,

manage risks and deliver results consistently on time.

. Communicate and prioritize critical issues and risks

within the SDLC.

. Experience includes problem solving methodologies with

ability to research, create accurate user requirements,

design, develop, deploy, and maintain client solutions.

Expertise includes a great understanding of the SDLC

(Software Development Life Cycle) using "Waterfall" or

"Agile" development methodologies.

. Agile development Scrum Master

. Over 8 years of experience writing, reviewing, gathering

requirements for new applications and updates to

existing applications

. Also have an understanding of CRM, CMM, CMMI and how it

effects or enhances the agile development and testing of

software from project to project.

. Perform all aspects of testing, including functional,

structural, regression, load, system, front-end, back-

end, stress, and performance testing.

. Document, troubleshoot and isolate issues encountered

during testing.

. Possess the ability to organize well, be service-

oriented, and self-motivated with excellent time

management skills which allows me to learn quickly and

adapt to rapidly evolving environments.

EXPERIENCE

June, 2011 - Remedi Senior Care (A Woodhaven Company)

Present White Marsh, MD

Sr. QA Analyst - Lead

. Implemented Software testing procedures and processes to

align with Agile SDLC

. Created and Implemented standard QA processes and procedures such as

bug/defect creation and tracking, naming conventions, daily QA

meetings, etc.

. Created multiple regression suites from scratch that

consisted of one to one test cases to features

. Within the regression suite identified what tests are repeatable and

automated the test cases using QTP 11

. Developed a .vbs file that calls each QTP script and executes each

script consecutively, writes the results to a text file and emails the

results to the team

. Participated in the evaluation project of other automated tools such

as QTP, Test Studio, Testing Anywhere, Test Plant, and Selenium

. Setup and manage automated testing environments (VM

servers)

. Created Smoke tests to quickly assess the current build of our

applications

. Part of the interview board and hiring process for

potential candidates in the software development

department

. Identified repeatable use cases and automated the test cases using QTP

and vbs scripts

. Verified the data flow from front end to back end

applications including data check points against both

MSSQL DB's

. Created SQL queries to confirm data is being loaded

correctly into our DB2 Database environment via HL7

messages

. Manage and organize data sync from Production

environment to testing environments

. Part of defect/bug tracking and prioritization process

. Web based, MSSQL reporting and client server testing

. Review requirements with the BA and other members of the

business to ensure we meet HIPPA requirements and

standards as well as meet the needs and expectations of

our clients and customers

. Improved testing coverage of all applications

. Confirm that all of our applications meet healthcare

standards and regulations (I.E HIPPA compliant)

. Implemented data encryption against all test and live

data in test environments

. Assisted with the implementation of application

deployment from dev environments to Production and

testing environments

. Work with VP's and Product managers to confirm

requirements meet application architecture and stay

within scope of common goals

June, 2009 - Lockheed Martin Corporation IS&GS-Civil

June 2011 Woodlawn, MD

Sr. Computer Systems Analyst

NOTE: My current position at Lockheed Martin is

supporting CMS (Centers of Medicare and Medicaid

Services) with the following projects and day to day

tasks:

Main responsibilities

. Managed and help lead the implementation of the COTS

system

. Monitor Mainframe jobs that are running in PRODUCTION

environments

. Analysis and researched why jobs abended (crashed)

. Analysis and updated the JCL in TEST and/or PROD

environments to allow job to run successfully

. Updated functional manager about abended jobs

. Created and Validated Micro Strategy reports for the PWS

Monthly Accounting reports and delivered to CMS on a

monthly basis

. Created SQL queries to confirm data is being loaded

correctly into our DB2 Database environment via MVS/ZOS

. Create flow charts of systems/application using MS Visio

. Create complex queries using MSSQL 2008

. Developed reports using Microsoft Visual studio against

the DB2 DB environment

. Attended weekly requirements, testing, risk, and team

building meetings

. Created weekly status reports for Project manager and

functional manager

Process Improvement project (Datamart):

. Review business and system requirements to create

automation solutions for team members using VB6 and

Microsoft Access to improve our validation and

verification process.

. The automation solutions created have reduced the

validation time by 50% for users and testers.

. Identify areas of improvement within our processes to

enhance them using automation tools or solutions

. Create, update, and execute JCL within our mainframe

(MVS, ISO, and CICS) environments.

. Perform System/Harm analysis when databases (DB2) are

being updated and loaded in our production and Test

environments.

. Create complex SQL queries within our MVS environment to

confirm data is being loaded correctly into test and

production environments.

. Provide technical system assistance to business analysts

by developing utilities for the business requirements

. Participate during operational readiness review for

major releases

. Provide technical support and guidance to other team

members when needed

. Worked with Cognos tool to assist with trending analysis

. Created ETL to feed in various input files to update

selected DB tables

. Help create the Cognos metadata frame work

. Help create and determine the DB structure and schema

. Help create the dashboard

Disaster Recovery project:

. Recruited by the Deputy Project Manager for IBM Business

Operations Support to "LEAD" the efforts of the Disaster

Recovery planning sessions

. Acted as the liaison between CMS and the application

teams (MBD, DDPS, and MARx) to confirm the recovery

process and the actions that need to take place for each

application (MBD, DDPS, MARx)

. Developed Project management plan to outline to

requirements, activities, and resources for this project

. Determined estimated costs and budget

. Set deadlines and priority on all "action items

. Monitored Schedule to ensure team stayed on track and

meet milestones

. Reported any risks to risk management team and

stakeholders

. Reported all major concerns, issues, roadblocks, and

risks the application teams have encountered to CMS

stakeholders

. Created "Action Items" for key players and stakeholders

in the DR planning exercise and followed up on all

"Action Items" to ensure all applications teams will be

ready for application recovery testing

. Scheduled weekly meetings with various stakeholders

such as NGC,IBM, LM, VIPS, and CMS

. Created and distributed the meeting minutes for each

meeting to various stakeholders

. Created the application recovery plan templates for all

application teams

. Worked closely with CMS DR GTL to ensure and confirm

application teams knew the correct requirements and

processes to follow.

. Identified testers and on-call support for each

application that will be participating in the actual DR

exercise.

RCA project: Root Cause Analysis

. Assisted with the creation of defined standard

procedures to be followed in the performance of Root

Cause Analysis.

. Assisted with the formalization of the process by which

defects are analyzed and trace back to the root cause

. Confirm that the RCA meets CMMI Industry Standards

. Contributed to the significant reduction of software

defects in the Production environment

. Created a Microsoft Access DB for the RCA project to

assist with the tracking of all RCA that has been

confirmed and approved

. Reviewed Functional requirements and Business

requirements against test cases and use cases to

determine the Root Cause

. Researched what RCA's could be potential risks

. Presented potential risks to the risk management team

July, 2010 - EdgeWeb Hosting

April, 2011 Baltimore, MD

Network Support Engineer Lead

. Responsible for making sure all Servers (Shared,

Dedicated, VM, Google Min's, etc.) are up and running

without any issues

. Viewed traffic on each servers using telnet and other

applications such as URCHIN

. Created and confirmed users have VPN access to their

servers through the firewall using CISCO ASDM-IDM

. Responsible for installation, monitoring and

administration of complex Windows and Linux applications

. Restore clients databases (SQL, MySQL, DB2) and maintain

clients backup system using COMVAULT

. Monitor nightly backups, and scheduled server

maintenance

. Monitor and respond to systems and networking alarms and

alerts

. Installed and created SSL certificates for secure

websites

. Created and update user's DNS (Domain Name Service)

using DNS manager application. (A records, Host Records,

MX, etc.)

. Increasing server memory using VSphere client

. Created and updated DSN (Data Source Name) for ODBC

connections

. Create and update domain information in IIS for

redirects, host headers, default documents, and IP

addresses

. Confirm that web sites are up and running using

different troubleshooting techniques such as ping,

restarting web sites in IIS,

. Troubleshoot and investigate ColdFusion, ASP, PHP, Perl,

DSN, DNS, Websites and Microsoft.net issues and concerns

. Migrate customers off of older Dell Servers to newer

servers

. Monitor over 1000 servers on site

. Mentor JR level support engineers

. Establishing processes to provide incentives to team

. Initiating business processes to improve internal and

external relationships

February 2005 - Pitney Bowes Group1 Software

June 2009 Lanham, MD

Software Analyst II/Quality Assurance Analyst II (07/06 -

06/2009)

. Analyzed systems and environments to gauge performance

of our web and front end applications

. Worked on multiple systems analyzing the data flow from

front end to back end applications

. Create, implement and automate testing across multiple

platforms (Windows, UNIX, I-Series, and Mainframe).

. Tested application developed using Java, C, C++, COBOL,

.NET, J2EE, HTML, and VB.

. Performed risk analysis, created test plans, test cases

with expected results, and automated scripting used for

regression testing.

. Report and manage defects as well as perform regression

testing for software fixes and existing products.

. Assist the development team with replicating and

debugging problems; develop test automation solutions

using Test Pro or Test Partner.

. Test Lead for all aspects of verification including

functional, structural, regression, load, system, front-

end, back-end and performance testing.

. Documented, troubleshoot and isolate problems

encountered during testing.

. Quality Assurance lead assigning tasks to team members

and ensuring deliverables are met in a timely fashion.

. Created a QA lab using Virtual Machine Environments for

WIN Server 2003, 2008 and UNIX Solaris 9, 10.

. Trained QA department on Products, QA lab, QA processes

and standards.

. Used the following testing tools: Mercury Quick Test Pro

9.1, Mercury WinRunner 8.0, Test Director, Mercury

Quality Center 9.0, Test Partner 6.0, QA Director 5.3.1.

Day to Day responsibilities:

. As a Test Lead, responsible for attending the daily

"scrum" meetings, managing/organizing the QA testing

efforts and management of QA reporting and results.

These duties for QA include discussing functional

requirements, creating test suites from requirements,

defects and enhancements, defect tracking, creating and

documenting test plans, creating manual and automated

test cases which are reusable.

. Also responsible for the creation and maintaining of the

test case matrix which describes all features and

functions with the description and the expected results.

. As a team we are responsible for ensuring that all

software products submitted for review met all standards

and end user requirements agreed upon by product owner,

product development and QA teams.

Technical Analyst Lead (02/05 - 07/06)

. Provided technical support to customers utilizing coding

products, C1P, UNC, All Geo products, Centrus, Finalist

and VeriMove via phone calls.

. Documented all support issues in Siebel, diagnosed and

researched customers concerns and error messages.

. Worked with development teams to resolve issues and

created work-around(s) for customers.

. Technical Support Lead for VeriMove product; supported

and resolved internal issues received from the Product

Development, Quality Assurance and Technical Support

teams.

. Assisted with the creation of Technical notes and User

Guides for the Documentation department.

. Conducted training classes for the coding team to

introduce the functions and features of various

products.

. Assisted Product Development with creating test cases,

test plans, and assisted with White box, Black box, and

Regression Testing.

. Used the following testing tools: Mercury Quick Test Pro

9.1, Mercury WinRunner 8.0, Test Director, and Mercury

Quality Center 9.0.

August 2004 - Harmony Information Systems

February, 2005 Arlington, VA

Support Analyst

. Provided technical support to clients who utilized

Harmony's suite of applications.

. Diagnosed, researched and worked with development teams

to resolve client's issues and or concerns.

. Interfaced with clients to insure resolutions were to

their satisfaction and expectations.

. Conducted user training, software testing.

. Performed business requirements gathering activities and

coordinated software upgrades.

. Programmed enhancement request using VBA, VB 6, C++,

JavaScript, and Crystal Reports.

HONORS/

ASSOCIATIONS

. 3.0 GPA for graduate studies in Information Systems and

Science

. Active member of the AITP Baltimore Chapter

. Active member of the BDPA Petersburg Chapter

. Owner of HTML Web-Site business established 2006

Contact this candidate