Customer Service Sales

Sharay Wilder Richburg

**** *** **.

Charlotte, NC. 28213

***********@*****.***

Cell: 704-***-****

Objective To obtain a position in a fast track company that offers advancement and growth.

Education

DeVry University April 2011

BS-Technical Management

ECPI College of Technology Mar 2007

AAS-IT/Networking & Security Management

New Horizon Realty Dec 2005

Broker Residential Sales

Work History

Bank of America-Randstad staffing Agency Charlotte, NC 28214

Technical Help Desk-CashPro Online Temp May 2011-Jan 2013

Treasury Services - provides day-to-day account servicing and resolution of routine to moderately

complex inquiries and operational requests for accounts and clients.

Identifies resolves and discovers root causes through research and analysis to provide solutions to

basic and moderately complex requests in a timely manner with error free quality.

Responsible for account management (based on client requests received) including: handling

escalations of more complex issues by managing the coordination of workflow to business partners

and ensuring timely resolution.

Utilizes expertise to drive results within the established framework of defined processes to resolve

complex requests. Understands the end-to-end process for sales, service and fulfillment.

Interacts continuously and deepens relationships with internal business partners as well as clients to

further enhance client delight. May have in person client engagement and presentation

responsibilities. Also responsible for monitoring accuracy of data input into systems of record,

information gathering, report generation and troubleshooting.

Maintain high standards on internal operational and financial controls to ensure risk mitigation

protecting the client and the Bank.

Family Dollar Corporate Office Matthews, NC

IT Analyst Level II Temp May 2007-Nov 2007

Perm Nov 2007-Oct 2008

Provided hardware and software technical support for all corporate and store employees

Point of Sale technical support to resolve system administration and any store issues for all Family

Dollar Stores in the U.S. and Mexico

Responsible for trouble-shooting any equipment used for daily operation:

Veri phone and Ingenico credit card machines, Scanners, Registers, used Remote Access to take over

registers if needed

Handled escalated issues from emails, voicemails, Emergency Line, and Level I Help Desk Analyst

Assigned priority, resolving, or routing request to the appropriate support group

Trader Publishing Company Norfolk, VA

Accounting Clerk Temp Nov 2000-Apr 2001

Perm Apr 2001-Jan 2002

Ensured the timely and accurate payment of invoices for over 50 profit centers.

Ensured an average of 80 to 100 invoices were approved daily and processed efficiently

Daily support to venders and team members. Daily use of the AS/400 system

Overall resource to the AP staff. Customer service

Cox Communications Virginia Beach, VA

Customer Service Representative Mar 1998-Nov 1999

Assisted customers in a high volume call center with cable related issues and concerns

Handled billing inquiries and problems

Offered customers payment options excepting credit card payments via telephone

Assisted with installations, disconnections, and troubleshooting

Maintained retention and sale goals

United Stated Army Fort Lee, VA

Software Analyst Apr 1992-Dec 1996

Answered over 100,000 incoming inquiries from worldwide users

Developed many ADA programs. Printed and distributed many different reports

Worked with EDI (Electronic Data Interchange). Worked with the AS/400 system

Held a Secret Security Clearance

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