Customer Service Real Estate

Dana Elizabeth Rimer

***** ***** *** *** ***; Boca Raton, FL 33433 803-***-**** **********@*****.***

SUMMARY:

* ***** ** ******** **** Estate Agent, over 15 years experience in retail and customer service.

Strong leadership qualities with excellent verbal and written communication skills. Driven,independent, accountable, and professional. Promotes a positive work environment while focusing

on sales and customer satisfaction.

Lowe’s Home Improvement Augusta, GA 2006-2013

Management

Support Co-Managers and Store Manager in all operations, sales, administrative, and human

resource duties.

Provide management, training and guidance to employees, ensuring team is capable of performing

assigned duties, standard work processes are followed, and required tasks are completed accurately

and within established deadlines.

Monitor progress to goals and supports resolution of issues.

Maximize productivity and profitability by balancing sales and expenses, identifying sales

opportunities, achieving sales margin goals, and managing expenses within predetermined budgetcriteria.

Create estimates and present to prospective customers to obtain sales.

Weichert-Southern T raditions Real Estate Aiken, SC

2005-2008

Licensed Real Estate Salesman

Interview clients to determine their needs and budget.

Prepare documents such as representation contracts, purchase agreements, and closing statements.

Present purchase offers to sellers for consideration.

Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.

Coordinate property closings, overseeing signing of documents and disbursement of funds.

Act as mediator in negotiations between buyers and sellers.

Advise sellers on how to make homes more appealing to potential buyers.

Ira Hirshhorn & Co. Weston, FL

1998-2005

Office Manager

General clerical duties including filing, faxing, processing of orders

Inventory control and maintenance

Packing and shipping of orders

Kmart Sunrise, FL

1991-1997

Department Manager

Provide excellent customer service

Cash register operation

Merchandising and inventory management

Delegate and balance multiple job duties to maintain productivity.

EDUCATION, LICENSES AND CERTIFICATIONS:

BROWARD COLLEGE, COCONUT CREEK, FL

AA DEGREE IN BUSINESS ADMINISTRATION

SOUTH CAROLINA REAL ESTATE COMMISSION

REAL ESTATE SALESMAN LICENSE

NARMS NATIONAL ASSOCIATION FOR RETAIL MARKETING SERVICES

TEAM LEADER CERTIFICATION

LOWE’S LEARNING INSTITUTE

MANAGEMENT TRAINING PROGRAM MTP CERTIFICATION

SOFTWARE AND COMPUTER SKILLS

PROFICIENCY WITH WINDOWS OPS, MICROSOFT OFFICE, KRONOS WORKFORCE CENTRAL, AND

ORACLE

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