Customer Service Sales

Jasmine Foreman **** Third Street Apt. ***, Kenner, LA 70062, United

States

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***************@*****.*** . Cellular 985-***-****

Top-ranked Senior level Sales & Marketing Executive that's serves as a

essential member of a health insurance company based in New Orleans, LA

with expertise in creating and capitalizing on networks while negotiating

relationship marketing, cultivating new business and delivering superior

customer service. Particularly successful as a Business Development

Strategist and sales/marketing consultant with innovative ability in

envisioning marketing/sales concepts, executing successful advertising

strategies, and arranging blueprints to rapidly maximize revenue growth.

KEY SKILLS

? Revenue Generation & Relationship Cultivation

? Major Account & Portfolio Management

? Identifying, developing, rolling out and promoting business concepts

? Market expansion planning and implementation

? Merging a company's vision, mission, and goals with strategic business

development tactics

? Assessing and identifying customer needs; developing creative plans to

meet the objectives

? Sales forecasting and budgeting; analyzing and capitalizing on market

trends

? Evaluating competitors' product and rate structures to identify strengths

and weaknesses

? Product Information/Management & Leadership / Metoring

? Tactically planning and developing long and short term revenue goals and

market forecasts

? Developing training programs for sales staff and managing on going

development programs

PROFESSIONAL EXPERIENCE

AMERIGROUP, New Orleans, LA

Nov. 2011 - Present

Marketing Regional Manager / Coordinator

. Review contract credentialing requirements for hospitals, clinics,

ancillary, provider group and individual providers.

. Internal claims resolutions for providers based on credentialing

status.

. Customer service support for par and non-par providers for escalated

claims and contracting issues.

. Managed and processed all check requests and value added benefits

(VABs) for statewide health plan.

. Reconciled and administered departmental budgets and managed all

marketing reps on Salesforce.

. Interfaced with Medicaid beneficiaries regarding VAB programs and

interdepartmental connections.

. Provide and lead training on member benefits and proper communication

of promotions to other departments such as Health Promotions.

. Work closely with the CEO and CFO to create unique corporate-image

wording, tag lines, & eye-catching ads.

. Deliver presentations on research findings, market analysis reports,

and listener demographics to substantiate the need transition

marketing approach to reach the members.

. Lead sales meetings to motivate staff, mentor those who need it, and

roll out new programs.

ACCOMPLISHMENTS

. Within 2 months of being hired, successfully trained three of

Amerigroup's top marketing reps and managed our temp agency staff members

for the state of Louisiana resulting in over 30,000 new members.

. Generated solid community and corporate partners for Amerigroup enabling

awareness to over 10,000 potential members as well as over 20,000 existing

members

(McDonald's, Walgreens, Family Dollar, Raising Canes, Kentwood, etc.) and

local businesses (in a post-recession environment).

. Managed the marketing departmental budgets and individual budget for each

marketing rep for every quarter amounting in over 20,000 a month.

. Outperformed peers, increased relationships, maximized brand imaging,

exceeded CEO and CFO expectations resulting in winning back providers in

danger of leaving Amerigroup's network.

. Due to strong marketing and successful events, Director of Marketing

requested me to attend speaking engagements and sit on boards on her behalf

as well as represent Amerigroup.

. Acted as Marketing Director in my Marketing Director's absence due to my

proven ability to meet the needs of the department.

METROPOLITAN CENTER FOR WOMEN & CHILDREN, New Orleans, LA JULY

2011-NOV. 2011

Public Relations/ Marketing Manager

. Created media kit and press release for fundraising for event to

generate awareness of services provided to the community.

. Reviewed and assessed the goals and needs of the non -profit and

generated marketing tactics to achieved their objectives within their

budget.

. Developed community relations partnerships through organizing events and

public speaking engagements to bring insight on the advancements and impact

Metropolitan Center for Women and Children has to the state and its local

community

clients.

ABIDE HOME HEALTH, New Orleans, LA JULY 2010

-JUNE 2011

Marketing /Sales Manager

. Developed a well-defined marketing approach using demographics and

analyzing the potential target audience creating new territories for the

marketing department.

. Created and implemented strategies to obtain patients while building

relationships with case managers, nurses and doctors.

. Developed client relationship strategies through analysis of research,

surveys and demographic data.

. Increased customer satisfaction by 29% through customized program

activities based on clients individual needs.

COMFORCARE, Atlanta, GA SEPTEMBER 2008 -

MARCH 2009

Marketing Director

. Developed brand awareness on the web, utilizing user generated media

sites, blogs, content syndication services and interactive community and

social networking activities.

. Lead internal teams on projects, monitoring and controlling parameters,

setting timelines and priorities, developing workflows, and communicating

progress to stakeholders which increased clients by 30% within three

months.

. Created budget specifications for itemization based on a strategic

approach to support areas of company focused growth.

. Presented webinars and group presentations to potential clients, such as

hospitals and assisted living facilities, to highlight the differences

between Comforcare's services and competitors.

.Conducted a cost benefit analysis with social workers to show the value

of Comforcare's services versus their competitors.

EDUCATION

UNIVERSITY OF PHOENIX

Master of Business Administration, November 2008

CLARK ATLANTA UNIVERSITY

Bachelor's in Public Relations, May 2005

REFERENCES

Available upon request

Contact this candidate