Customer Service Executive
Resume:
Keshav Kumar
WEST VINOD NAGAR
NEW DELHI-110092
CONTACT NO-886*******
EMAIL ID. - ***********.***@*****.***
CARRER OBJECTIVE:
I would like to use my interpersonal skills as to work in an environment where I can enhance my knowledge through continuous learning process and apply the acquired skill to achieve my goals. I always like to work hard and put all my efforts by showing my abilities, talent and sense of dedication towards my duties with the aim of seeing the progress of the company thereby get job satisfaction.
WORK EXPERIENCE:
Maya Academy of Advanced Cinematics
• Worked as a Marketing Executive.
• Company Profile: Global Institute for learning Advance Animation.
• Job Profile: As a Marketing Executive, was dealing with people to make them aware all about
Animation and its vast fields for making a bright future in this industry, also doing Counseling
for choosing the right course and taking admissions.
Maac Creative Shop
• Worked as a 3D Animator.
• Company Profile: Animation Studio for 3D Animation, VFX
• Job Profile: As a 3D Animator, worked for a movie called “Cric’ X” released on Disney Channel, Directed by Sanjeev Vaiaker produced by Maac Creative Shop. Animated the 3D scenes and shots from the movie based on Indian Cricket Team characters and their skills in real world.
Byond Global Pvt. Ltd.
• Worked as a Collections Executive.
• Company Profile: Global Customer Service Provider.
• Job Profile: As a Sr. Executive, was dealing with US Customers to help them pay their debts regarding their medical insurance policy along with providing Customer Support in Odd situations when customer are not able to pay.
Barclays Shared Services Pvt. Ltd.
• Worked as a Process Advisor.
• Company Profile: Global Financial Service Group
• Job Profile: Personal Banker for the UK Customers.
Expertise in handling customer queries and their banking and account related problems. Internally moved for 6 months to handle a new process “Soundbite Collections” where in dealt with the accounts through email system.
iYogi Technical Services Pvt. Ltd.
• Worked as a Technical Support Executive.
• Company Profile: Global Technical Services & Support Provider.
• Job Profile: As a Tech Support Executive, used to provide Technical Support & Customer Service, to US & UK Customers. Resolving technical issues, customers facing on their computers, laptops, tablets etc over remote sessions.
EDUCATION QUALIFICATION:
XII from Laxmi Public School, New Delhi (CBSE) 2008.
X from Laxmi Public School, New Delhi (CBSE) 2006.
Advanced Diploma in 3D Animation from MAAC, New Delhi 2010.
PROFESSIONAL QUALIFICATION:
Good knowledge of Computer, (Technical, Hardware, Software, and Maintenance).
Knowledge of 3D Software and 3D Animation, Character Animation.
EXTRA CURRICULAR ACTIVITIES:
Participated in debate, quiz & science exhibitions at school level.
Participated in Table Tennis Tournament at zonal level in School and achieved 3rd Rank.
Participated in Professional Gaming Events such as BYOC, WCG, ESWC, etc for Counter Strike 1.6 as a Vice Captain of the Team and as a Crew Member in organizing the Events with Xtreme Gaming.
PERSONAL INFORMATION:
D.O.B: 27th May 1990
Father’s Name: Mr. Kuldeep Kumar
Language Known: English, Hindi
Hobbies: Playing Computer Games, Listening to Music, Watching Movies, etc.
(Keshav Kumar)
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