Customer Service Administrative Assistant

Stephanie L Merritt

***** ******** *****

Ashburn, Virginia 20147

Tel: 513-***-****

Email: **********@*****.***

Objective: To obtain a position utilizing my professional experience and

accomplishments.

Skills: Customer Service; Organizational Skills; Communication Skills;

Computer skills, Research/ Time Management; Marketing and Sales Skills.

Computer Skills: MS Word; WordPerfect; MS Excel, familiar with Quickens;

Outlook & PowerPoint.

Experience:

ICF International, Calverton, MD

September 2010 - 04/2013

Field Research Interviewer

Interviewing a wide variety of participants to gather data in decision

making studies. Transmitting data daily to headquarters in D.C. Managing

schedule independently while communicating to supervisor weekly via email &

telephone. Keeping reports & meeting time sensitive deadlines.

EyeCare Associates of Greater Cincinnati, Madeira, Ohio

March 2011- January 1, 2012

Ophthalmic Technician / Clinical Research Coordinator

Patient workups, testing, assisting in office with minor procedures,

general help at front desk with scheduling, etc.

*Left position due to husband's relocation.

Cincinnati Eye Institute, Cincinnati, Ohio

October 2008 - October 2010

Ophthalmic Technician/Assistant

Performing diagnostic testing on patients desiring laser vision correction,

corneal transplants, and cataract surgery. Vision acuity, tonometry,

refractions, a-scans, keratometry, topography, pupilometry, lensometry,

etc. Assisting surgeon with in office procedures.

The Plastic Surgery Group, Cincinnati, Ohio

May 2004 - October 2007

Skin Care Coordinator / Micropigmentation Specialist

Responsible for interviewing new skin care therapists, presenting new

procedures & products to the staff, as well as performing ancillary

services on patients.

Organizing "open houses" for marketing & performing live demonstrations at

health fairs. Performing all ancillary services on patients. Skin care,

permanent makeup, laser hair removal, etc.

Dermatology & Surgery of Southern Ohio, Fairfield, Ohio

October 2003 - May 2004

Medical Receptionist

Extensive computer & general office work.

Responsible for keeping a daily log of co-pays and receipts, scheduling

office appointments and surgeries, and checking patients in and out.

Loftus Plastic Surgery Center / Kathy Jones Skin Care, Ft Wright, KY

September 1998 - September 2003

Administrative Assistant / Skin Care / Permanent Makeup Specialist

Responsible for all marketing events, scheduling, reports, meetings,

inventory, and also performing ancillary services on patients.

Education:

(2005)University of Cincinnati

Business Administration

(2000)Tri-County Beauty College

Managing Cosmetology

(1996)Tygarts Valley High School

Professional Affiliations: Society of Plastic Surgery Skin Care

Specialists; American Society of Plastic & Reconstructive Surgical Nurses

Certifications: Skin Ceuticals, Iredale Mineral Cosmetics, LA ROCHE

POSAY/BIOMEDIC, Obagi Medical Products, Permark Training School, Warren

County Career Center, Coherent Laser, Tri County Beauty College,

Productivity Point International Technology.

Accomplishments: Clinical educator / Trainer; author; sales leader;

presentations; wrote a two page article that was published in a national

journal for plastic surgery nurses.

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