Customer Service Manager
Resume:
EVA ARON, CPM
Tampa, FL **624
813-***-**** ********@***.***
SUMMARY
An experienced Property Manager with advanced commercial real estate
knowledge. Exceptional skills in overall property management. Excellent
communication, customer service, leadership and interpersonal skills.
Effectively interact with vendors, tenants, clients and co-workers. Self-
starter and creative problem solver. Committed to high work ethics and
attainment of management goals and objectives.
PROFESSIONAL EXPERIENCE
Community Manager
Equity Lifestyle Properties, New Port Richey, FL 2012-2013
Responsible for the overall management of upscale aged restricted 515 homes
Mobile Home Park.
. Instrumental in customer service in maintaining happy residents and
problem solving.
. Leased and sold manufactured homes owed by the Park owners and
resident owned homes.
. Managed a staff of 5 employees.
. Utilized skills for rent collections and cleaned up $185,000 of old
collections.
. Prepared, approved and implemented reports, payroll, invoices,
capital improvements and controlled
expenses to minimize negative variances.
Senior Commercial Property Manager
Ram Realty Services, Tampa, FL 2011-2012
Responsible for the overall performance and all phases of property
management for multiple shopping centers throughout Florida, total square
footage of 890,812.
. Negotiated, supervised and oversaw all contracted services,
maintenance, tenant improvements and capital improvement projects to
ensure appropriate level of service.
. Interfaced with other departments such as leasing, development,
construction and accounting.
. Instrumental in tenant retention by communicating and visiting tenants
on-site and responding to their needs.
. Prepared and implemented budgets, controlled expenses and capital R&M
expenditures to minimize negative variances, maintained property
records and compilation of various monthly financial reports.
Real Estate Assistant
OSI Restaurant Services, Inc. (Outback Steakhouse), Tampa, FL 2009-2011
Responsible for facility assistance, maintenance and repair at all
restaurant concepts.
. Utilized knowledge of commercial real estate to review all CAM
reconciliations received from Landlords for accuracy.
. Instrumental in resolving CAM reconciliation issues and incorrect
calculations by communicating
directly with the property owners and managers.
. Reviewed and processed the accuracy for all real estate tax
invoices for all restaurant concepts.
Senior Commercial Property Manager
L&W Commercial Property Management, Tampa, FL 2008-2009
Responsible for the overall performance and all phases of property
management for 4 Class A, 3 story office buildings and garages to ownership
standards, total square footage of 325,232.
. Supervised and managed a team of 4 in the maintenance and customer
service department.
. Negotiated, supervised and oversaw all contracted services,
maintenance, tenant improvements and capital improvement projects to
ensure appropriate level of service.
EVA ARON Page Two
. Controlled expenses and capital R&M expenditures to minimize negative
variances to meet or exceed budget goals.
. Maintained property records, compilation of various monthly financial
reports and approval of all invoices.
Senior Commercial Property Manager
First Industrial Realty Trust (REIT), Tampa, FL 2003-2008
Responsible for the overall performance and all phases of property
management for 73 buildings at 15 industrial parks, total square footage of
2,365,789.
. Supervised, trained and managed a team of 7 in the maintenance,
customer service and property management departments.
. Achieved customer service excellence with unsurpassed scores in
national independent tenant surveys measuring tenant satisfaction
across the country against competitors. Received scores that were
consistently higher than the company overall goals.
. Negotiated, supervised and oversaw all contracted services,
maintenance, tenant improvements and capital improvement projects to
ensure appropriate level of service.
. Coordinated all tenant improvements with regards to new leases
including obtaining bids, permitting, scheduling, and inspections.
Worked with contractors to ensure completion by the turnover date.
. Prepared annual budgets, year end CAM billings and compilation of
various monthly financial and marketing reports.
Regional Commercial Property Manager
RMC Property Group, LLC, Tampa, FL 1994-2003
Responsible for the overall performance and all phases of property
management for multiple properties
throughout Florida including shopping centers, office complexes,
flex/industrial buildings and indoor mall, total square footage of
2,556,328.
. Negotiated, supervised and oversaw all contracted services,
maintenance, tenant improvements and capital improvement projects to
ensure appropriate level of service.
. Coordinated all tenant improvements with regards to new leases
including obtaining bids, permitting, scheduling, and inspections.
Worked with contractors to ensure completion by the turnover date.
. Supervised a team of four (4) Property Managers and training in all
aspects of their jobs.
Property Manager and Leasing Agent
Suites at the Plaza, Paramount Plaza, Tampa, FL 1988-1994
Responsible for leasing and managing an executive suite operation.
. Increased occupancy 40%-50% and services 80%. Negotiated and executed
all leases.
. Created and developed advertising campaigns.
. Managed staff of four (4); hired, scheduled, administered employee
benefits and implemented an evaluation system; worked independently
and provided owners with monthly reports.
COMPUTER SKILLS
Microsoft Office, Manage America, MRI, Nexus, Skyline, REM, JD Query Tool
EDUCATION / SPECIALIZED TRAINING
CPM, Certified Property Manager Designation, IREM, Institute of Real Estate
Management,
Florida Real Estate Sales Associate License and Florida State Notary Public
COMMUNITY INVOLVEMENT
Institute of Real Estate Management (IREM), National Association of
Industrial and Office Properties (NAIOP,Building Owners and Managers
Association (BOMA), Business and Professional Women (BPW), Women in Real
Estate Development (WIRRED)
Contact this candidate