Customer Service Manager

Yicel Hernandez

***** ******** ****

Herndon, VA 20170

Home: 703-***-****

E-mail: *********@*****.***

SPECIAL SKILLS:

• Bilingual-fluent in both English and Spanish written and verbal

• Ability to provide excellent customer service

• Proficient in Microsoft Office applications

• Ability to Multi-task while paying attention to details

• Willingness to learn, grow and adapt to new challenges

EXPERIENCE:

November 2011: Candlewood Suites

Position: Front Desk

Duties:

• Assist guest by making reservations either through walk-ins or through calls.

• Help check guest in and out.

• Accruing leads for Director of Sales to help increase hotel revenue .

• Assist with all hotel operations including folding laundry, driving shuttle, maintenance, and

housekeeping.

• Guest billing.

• Manager on duty on weekends.

January 2010-November 2011 Friendly’s

Position: Waiter

Duties:

• Demonstrated ability to greet patrons, present menus, make suggestions and reply to

questions.

• Ability to asses the environment and respond to changes immediately

• Inform customers of daily specials, and preparing checks to ensure proper payment.

• Hands-on experience in taking orders and communicate to kitchen staff.

• Able to assist guests in menu selection, and provide accurate and detailed information

• Cross-trained in multiple areas to help the overall company.

EDUCATION:

Herndon High School, Herndon, VA

Diploma, 06/ 2011

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