Customer Service Human Resource

Gilbert jimenez

**** *. ***** **., *******, Ca. *0220

310-***-**** cell ( ********@*****.***

objective

To obtain a challenging position in which my knowledge and

skills can be utilized to further both the business

objectives of my employer as well as my own personal goals.

EXPERIENCE

7/2012 to Present JBS/Swift Pork, Santa Fe Springs, CA.

Warehouse Supervisor/ Logistics Manager

. Directs the duties of 3 leads and 26 warehouse

employees' involved in cooler storage and distribution,

loading/unloading trucks, inventory control, maintain

and monitor accuracy, performance, BOL's, and manifest.

. Interacts with assign carriers, customer service and

outside warehouse storage (Preferred Freezer Warehouse)

personnel in resolving order filling issues by email

and phone.

. Honesty/Integrity. Does not cut corners ethically.

Earns trust and maintains confidences. Does what is

right, not just what is politically expedient. Speaks

plainly and truthfully.

. Provide leadership, guidance, and training in all

warehouse functional areas (ship, receive, inventory,

material handling, etc.).

. Process transactions using RF technology and/or FIFI

procedures.

. Supervise assigned employees, including assessing and

planning for overtime needs.

. Coordinate with other departments daily to ensure the

highest level of customer service and on-time delivery

are maintained.

. Assure that the highest standards are maintained for

safety, housekeeping, and compliance with all

government and company standards.

. Conduct and record regular safety meetings and

training.

. Lead continuous improvement projects as assigned by

operations manager.

. Troubleshoot all receiving and shipping complaints to

find the cause, help resolve the issue, and prevent

reoccurrence.

. Excellent communication skills, including ability to

express well-reasoned, independent thought. Demonstrate

ability to work as part of a team.

. Perform all tasks and duties with a high level of

integrity and maintain the standard of excellence in

all I do.

. Treat all others with dignity and respect including

subordinates.

4/2009 to 4/2012 United Food Group LLC/ AFA Foods, Vernon, CA.

Warehouse Freezer Supervisor

. Directs the duties of 17 employees' involved in freezer

storage and distribution, loading/unloading trucks,

inventory control, maintain and monitor accuracy,

performance, BOL's, and manifest.

. Maintains a clean, neat and orderly work area.

. Conducts operations in a manner which promotes safety.

. Have an understanding of USDA inspections.

. Monitors work process and makes suggestions for

modifications in order to increase and improve

productivity, efficiency and accuracy for the purpose

of improving cost, implements changes as directed or

needed.

. Interacts with sales, customer service and outside

warehouse storage (Preferred Freezer Warehouse)

personnel in resolving order filling issues by email

and phone.

. Have knowledge in creating and implementing new SOP's.

9/2007 to 3/2009 Snak King, City Of Industry, CA.

Receiving Supervisor

. Accountable for the performance, documentation and accuracy of the

daily activities of the raw materials warehouse including all inbound

activities, raw materials movements, labor scheduling and proper

utilization of space.

. Directed a crew of 15 material handlers in the proper transfer of raw

materials to production.

. Worked with and resolved issues with production departments.

. Maintained a clean, neat and orderly work area. Conducted operations

in a manner which promoted safety.

5/2007 to 9/2007 Consolidated Disposal Services, Gardena, CA.

Transfer Station Supervisor

. Supervised the loading of vehicles and transporting to disposal

facilities and coordinated activities in support of the transfer

station operations.

. Supervised a scale house operation, monitored cash and coupon flow,

provided revenue reports and prepared projections of future revenues.

. Made recommendations concerning equipment, materials, supplies and

employees required for operations and hiring. Disciplined and promoted

employees, authorized leave and overtime, reviewed performance reports

and rated employee performance.

. Communicated and enforced established safety measures and regulations

and instructed employee in occupational hazards and safety

precautions.

12/2005 to 5/2007 L.A. Specialty Produce, Santa Fe Springs, CA.

Distribution Supervisor

. Directed the workflow, motivated, trained and monitored the

performance of the warehouse associates involved in the order filling

process to ensure accurate and timely deliveries.

. Assisted in the process of selection, training and performance

management for the distribution center associates in the order filling

department. Monitored about 80 associates in the graveyard shift.

. Monitored work process and made suggestions for modifications in order

to increase and improve productivity, efficiency and accuracy for the

purpose of improving cost. Implemented changes as directed or needed.

. Interacted with sales personnel in resolving order filling issues.

. Supported compliance with all appropriate policies, procedures and

safety rules.

1/2004 to 12/2005 Snak King, City of Industry, CA.

Receiving Supervisor

. Accountable for the performance, documentation and accuracy of the

daily activities of the raw materials warehouse including all inbound

activities, raw materials movements, labor scheduling and proper

utilization of space.

. Directed a crew of material handlers in the proper transfer of raw

materials to production.

. Worked with and resolved issues with production departments.

. Maintained a clean, neat and orderly work area. Conducted operations

in a manner that promoted safety.

2/2002 to 12/2003 Cedarlane Natural Foods, Carson, CA.

Human Resource Assistant/ Safety Coordinator Assistant

. Supported the HR Director in all aspects of human resources including

but not limited to the development, implementation, communication, and

monitoring of human resource programs, training, recruitment, company

policies, personnel procedures and assisting in all activities of the

Human Resources and Payroll departments.

. Recommended improvements of policies and procedures for recruitment,

training, orientation and benefit plans, supported the department and

assists in all aspects of recruitment, orientation, training and

benefits.

. Conducted investigations to resolve issues in the work place; provided

employee counseling and proposes solutions to staff issues or

problems.

. Acted as a resource to the Human Resource and Payroll staff by trouble

shooting human resource and payroll issues adhering to company policy,

procedures and applicable laws.

. Reviewed Human Resource and Payroll department reports for accuracy;

ensured that they are prepared in accordance to deadlines, including

preparing reports as needed.

. Reviewed terminations, evaluations, EDD responses, disciplinary action

and leave of absence paperwork; ensured paperwork is in compliance

with company policy and procedures.

. Prepared implements and conducted human resource related and

employment law training presentations for human resource and

management staff.

6/1999 to 2/2002 Choice One Foods (ConAgra), Los Angeles, CA.

Human Resource Manager / Safety Coordinator

. Lead the human resource function, both tactically and strategically.

. Lead and administer all staffing activities including the hiring of

qualified applicants, the movement of employees, and the termination

process.

. Managed and updated our performance management systems to enhance the

development of our people, and to improve our business performance.

. Lead and administered the company's benefits program (health, life,

disability, ECT.). Assessed and acquired different providers and

offerings that may be a better fit for employees and company and

effectively managed the employee relations process.

. Identified and lead activities that improved the performance or our

employees, our teams and our business through the application of

recognition programs, communications, organization development and

performance improvement tools and techniques.

. Managed and enforced company policies including the administration of

the employee handbook and managed the safety function that included

promoting safety awareness, safety training, and an accident-free

environment. Managed inspections and investigations, OSHA compliance

and organized and lead a safety committee.

. Experienced with outside agencies and internal investigations.

education

. California State Dominquez Hills, Carson, CA. Extended program -

Workers Compensation.

. ConAgra Corporate Headquarters - HR training & Safety.

. South West College - Los Angeles, CA.-Business Management.

Professional skills

. MS Word, Excel, Power Point, Outlook, Computer Lit.,

. Ability to present in front of both large and small groups and

communicate clearly and concisely, both orally and in

writing.

. Knowledge of some federal, state and local labor laws and to deal with

a diverse set of individuals. Ability to establish and maintain

cooperative working relationships with all during the course of work

. Ability to solve problems and provide guidance to staff while

providing sound policy and procedural recommendations. Timely decision

making, integrity and trust.

. Certified forklift driver. (Stand up, sit down, stand up electrical

pallet jack.

. Formal HACCP

. Bi-lingual

LANGUAGES

Spanish - Read, Write, Speak

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