Sales Manager
Resume:
Robert D. Lawrence
*********@*****.***
***** **** *** ******* ***** S, Independence, MO 64050
CAREER OBJECTIVE: An experienced Manager that wants to partner with a company where I can grow in multiple areas of responsibility and be instrumental in the success of a team providing a superior service or product.
EXPERIENCE:
Oct. 2012 – June 2013 Portamedic Olathe, KS
Regional Operations Manager – Medical Services
Multi-site Regional Manager, 6 offices over 8 states with 250+ reports overseeing lab specimen collections and ensuring service quality excellence. Primary attention to Lean Transitioning and implementing new service delivery models and processes to adapt to industry changes. Implemented new standard operating procedures and policies to reflect a shift in corporate culture and reflect evolving client demand. Led the development and implementation of a Centralized Services Center to more efficiently task field administrative functions to reduce the need for field operation offices.
Operational Responsibilities – Excellence exhibited in planning, formulation and implementation of new policies to more efficiently meet client needs, driving results through consistent communication of corporate message and support of each local business center operation, identified opportunities to optimize local and regional operating efficiencies to improve the effectiveness of our regional service delivery model, managed compliance to all federal, state and local laws including HIPPA and OSHA specifically.
Human Resources – Implemented an asset management plan to recruit and retain more than 200 owner operators servicing an 8 state region to ensure timely and quality service to all clients, facilitated communication pieces and events for contract service providers to ensure proper training, service quality and retention, developed and installed a companywide corrective action program to ensure consistent and responsive action to any and all employee incidents, facilitated all initial employee interviews and evaluations including annual reviews, reviewed opportunities for career advancement with tenured employees to aid in retention.
•Decreased total employee and contractor turnover by 50% as a result of improved communication and training
•Led Regional Operating Efficiency increases of 15-20% under new business models
April 2007 – Oct. 2012 Dynamex Lenexa, KS
Area Manager – Transportation Logistics
Managed all aspects of multi-site transportation business operations including full Financial responsibilities, Human Resources, Warehousing Operations and local Sales Management. Primary attention to the security and growth of both top line and bottom lines while managing 3.5 million dollars in annual revenues. Led a workforce of 50+ with supervision and management duties over 3 facilities. Responsible for developing logistics and efficiency improvement plans for outsource partners/clients. Managed multiple revenue streams including full truckload, less than truck load and expedited.
Operations Responsibilities – 5 years dispatch supervisor experience, Served as operations safety manager including for local operations reporting through corporate safety director, responsible for compliance of all Federal, State & local regulating agencies including scheduled inspections and discussions with DOT, OSHA, and TSA, ensured service excellence to all clients through communication excellence with all service staff on a daily basis, identified opportunities for improvements in logistics efficiencies for business operations, demonstrated out of the box thinking and faced paced impact decision making ability in a rapidly changing day to day environment
Financial Responsibilities – 5 years experience formulating and implementing annual operating budget including asset purchasing and forecasting, full profit and loss statement responsibilities including cost containment, developed short and long term operating goals as a result of monthly financial analysis, experiencing addressing aging concerns.
Human Resources Responsibilities – Responsible for management of 1l local exempt and nonexempt office employees and 40+ owner operators including seasonal staffing fluctuations based on need, responsible for all interviewing, hiring, firing and disciplinary practices, active in developing employee succession and career advancement plans to promote hiring from within, ensured consistent training, refresh and daily communication meetings to ensure service excellence
Warehouse Operations – Supply Chain and inventory management for multiple high end clients including Dell and Cisco in a 17,500 square foot facility, ensured timely movement of all inventory practices including both random and scheduled cycle counts managing multiple inventory systems, responsible for $3 million plus in inventory.
Sales Responsibilities - Responsible for final price setting, high level client interfacing including managing a local sales force, 3 years of direct sales role with 50% office operational focus and 50% field sales focus including prospecting, up-selling and presenting.
•Grew daily revenue by 255% over 4 years through new business acquisition, up-selling and minimizing attrition.
•Was nominated / awarded BCM (Branch Center Manager) of the year in 2008.
•Award in 2007 for most improved aging report among all branches
Sep. 2005 – April 2007 SelecTrucks of Kansas City Kansas City, MO
Corporate Fleet Specialist – Transportation & Industrial Equipment
Outside Sales Representative calling on transportation companies working with executive level decision makers. Conducted cold calling for new business and maintenance for existing account base. Responsible for assisting clients with inventory and fleet turnover to ensure best business practices. Operated and traveled daily within Central Midwest including Kansas, Nebraska, Iowa and Missouri. Performed a quarterly and yearly sales analysis to ensure sales budget achievement. International Sales Experience with Mexican based businesses.
•1st place champion in Central Region oral sales presentation contest.
•Runner up in Central Region written presentation contest.
Feb. 2002 – August 2005 Debruce Transportation Kansas City, MO
Freight Broker, National Director of Less than Truckload Services - Transportation
Acquired and managed new business through prospecting & cold calling (inside / outside sales). Developed new company revenue stream with a National Less than Truckload (LTL) service program as an additional service offering for client base, Dispatched loads for all individual customers.
Operations Responsibilities – Managed and facilitated national carrier acquisition and contract management for more than 50 owner operators and vendors, negotiated rating and pay for all freight movement with owner-operators, ensured compliance with Federal, State and Local laws including OSHA and DOT, managed booking, tracking and dispatching of all load movements.
Sales Responsibilities - Served as Inside Team lead over 3 account representatives for new hires assisting with on-boarding and training practices to ensure consistent and efficient assimilation, conducted daily pipeline reviews to make prospects and opportunities were followed with in a timely manner.
•Averaged over $80,000 in earned monthly revenue from July 2002 through May 2004.
•Finished above $10,000 average in monthly profit and in the top 2 for sales reps from July 2003 through April 2004.
EDUCATION:
Baker University, Baldwin City, KS
Bachelor of Arts (3.20), Business/Marketing, May 2000
PERSONAL DESCRIPTION: Resourceful, Resilient, Perseverant, Diligent, Tenacious, Organized, Responsible, Determined, Aggressive, Persistent, and Efficient.
ADDITIONAL: Fluent Bilingual: Spanish, Training through Fred Pryor Seminars in Payroll Law, How to Supervise People, and Creative Leadership, Volunteer to the Independence, MO Human Relations Council
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