Customer Service Administrative Assistant
Resume:
Summary:
I have a good **+ years of dedicated experience as Help desk support. I
have been providing Private Computer Consulting. In past I worked for
Piaggio Group Americas as Extranet Support /Help Desk Technician. I am
based out of Brooklyn, NY and am very comfortable commuting to locations in
the immediate New York, NY area. I am available for an interview and will
be able to start within a day's notice.
Qualifications:
. Experience involving with updates to Windows 7; major roll-out &
configuration of all MS Office 2010 applications.
. Hand on experience responding to telephone questions and E-mail, solving
problems, and logging the results into an in-house Help Desk application.
Relieved receptionist duties when needed, including the call center.
. Proficient in managing new clients and through extranet login, created
dealers with all of the pertinent data; Name (which was important for
legal reasons), Address, dealer's login names & passwords, the dealer's
association with finances via SAP and quality checks.
. Excellent communication skills.
. Self - Starter and a Team Player.
Clarence Lee
***********@***.**.*** ***********@*****.***
Education & Certifications
Brooklyn College & CityTech
Associates Degree in Computer Science
Experience
Private Computer Consulting / Family and Friends, USA Jan 2011 to
Present
. Based on my deep knowledge and long-time working with computers, many of
my friends and family, hired me to move their personal computers from
WinXP to Win7 to Win8.
. I also had to upgrade their applications - MS Office 2003 to MS Office
2010.
. While performing these tasks, I also instructed many others in MS Word,
MS Excel & MS Powerpoint and anti-virus structures (AVG, Norton 2013),
etc.
. I confirmed that all of their productivity apps (L-View, Google Picasa 3,
and Google Drive) and the Google Chrome and the Mozilla Firefox Web
browsers were installed and worked as they should.
. When the Apple iPad was introduced, I was able to configure many tablets
to iTunes, iWork, the Safari browser and linking their wireless modems to
devices. This has given me a great working knowledge of the MAC OS
systems.
Piaggio Group Americas, New York, NY Jun 2006 to Oct 2010
Extranet Support /Help Desk Technician
. As I arrived, this was a new position. I was instructed on the basics as
to the function of my job - "the how-to" on operating the company's
Extranet via the Web and a quick lesson on clients (dealers) throughout
the country.
. I was then given new clients and through my Extranet login, I created
dealers with all of the pertinent data; Name (which was important for
legal reasons), Address, dealer's login names & passwords, the dealer's
association with finances via SAP and quality checks.
. I created the training text, talking points, follow-up E-mail links and
additional phone calls and resolved problems.
. Involved with updates to Windows 7; major roll-out & configuration of all
MS Office 2010 applications.
. Relieved receptionist duties when needed, including the call center.
. Travelled to a number of cities for in-person training sessions.
Administrative Assistant, Various Temp Agencies, Mar 2004 to May 2006
Citigroup, Long Island City, NY
. Provided support for 3 managers
. Created project schedules using MS Project for Web-based assignment
launch, which launched on schedule successfully.
Citigroup - Fort Lee, NJ
. Worked on several MS Access, MS Project & MS PowerPoint assignments.
Pentax Medical Company - Montvale, NJ
. Data entry of the company's invoices into SAP database application
. Verified expense reports, provided in-house disbursement codes to
invoices and expense reports, filed, answered phones, made photocopies.
Thomson Medical, Montvale, NJ, Jun 2005 to Oct 2005
HTML Editor
. Maintained and updated in-house Physician's Desk Reference (PDR)
database.
. Tracked pertinent documents & projects using iManage Filesite.
. Generated virtual XML files using Telelogic "DOORS DXL" to enable views
in MS word, HTML and PDF formats.
. Edited HTML (Web pages) to upgrade to official medical standards;
Proofread and corrected the final HTML draft, provided Help Desk & tech
support for the firm.
Skadden, Arps, Slate, Meagher & Flom, New York, NY, Jan 1987 to Mar
2004
Facilities Coordinator
. Accomplished expert level administrator with extensive experience in
staff supervision, customer service, report writing, problem resolution,
written and verbal communication, program planning & coordination.
Scheduled conference room functions, internal moves and office
preparation.
. Was responsible for operations leadership in the absence of the Dept.
Head and / or Supervisor.
. Coordinated the Conference Room Reservations and Audio/Visual
Departments.
. Performed P.C. tasks and projects involving DOCS Open, Novell GroupWise,
WordPerfect, MS Office Suite (including Word, Visio, Access and Excel).
. Was part of IT Help Desk team and responded to telephone questions and E-
mail, solving problems, and logging the results into an in-house Help
Desk application.
. Developed the artwork database using MS Access for fields labeled
"Artist", "Title", "Inventory Number", "Medium", "Price", etc. This
database was deployed successfully & is still used today.
. Maintained this database for all of the Firm's artwork, which had an
approximate value of $2,000,000. The Firm has offices in many cities in
the United States, Europe (England, France, Italy, etc.) and the Pacific
Rim (China, Japan, Australia, etc.).
Contact this candidate