Summary:

I have a good **+ years of dedicated experience as Help desk support. I

have been providing Private Computer Consulting. In past I worked for

Piaggio Group Americas as Extranet Support /Help Desk Technician. I am

based out of Brooklyn, NY and am very comfortable commuting to locations in

the immediate New York, NY area. I am available for an interview and will

be able to start within a day's notice.

Qualifications:

. Experience involving with updates to Windows 7; major roll-out &

configuration of all MS Office 2010 applications.

. Hand on experience responding to telephone questions and E-mail, solving

problems, and logging the results into an in-house Help Desk application.

Relieved receptionist duties when needed, including the call center.

. Proficient in managing new clients and through extranet login, created

dealers with all of the pertinent data; Name (which was important for

legal reasons), Address, dealer's login names & passwords, the dealer's

association with finances via SAP and quality checks.

. Excellent communication skills.

. Self - Starter and a Team Player.

Clarence Lee

917-***-****

ab6038@r.postjobfree.com ab6038@r.postjobfree.com

Education & Certifications

Brooklyn College & CityTech

Associates Degree in Computer Science

Experience

Private Computer Consulting / Family and Friends, USA Jan 2011 to

Present

. Based on my deep knowledge and long-time working with computers, many of

my friends and family, hired me to move their personal computers from

WinXP to Win7 to Win8.

. I also had to upgrade their applications - MS Office 2003 to MS Office

2010.

. While performing these tasks, I also instructed many others in MS Word,

MS Excel & MS Powerpoint and anti-virus structures (AVG, Norton 2013),

etc.

. I confirmed that all of their productivity apps (L-View, Google Picasa 3,

and Google Drive) and the Google Chrome and the Mozilla Firefox Web

browsers were installed and worked as they should.

. When the Apple iPad was introduced, I was able to configure many tablets

to iTunes, iWork, the Safari browser and linking their wireless modems to

devices. This has given me a great working knowledge of the MAC OS

systems.

Piaggio Group Americas, New York, NY Jun 2006 to Oct 2010

Extranet Support /Help Desk Technician

. As I arrived, this was a new position. I was instructed on the basics as

to the function of my job - "the how-to" on operating the company's

Extranet via the Web and a quick lesson on clients (dealers) throughout

the country.

. I was then given new clients and through my Extranet login, I created

dealers with all of the pertinent data; Name (which was important for

legal reasons), Address, dealer's login names & passwords, the dealer's

association with finances via SAP and quality checks.

. I created the training text, talking points, follow-up E-mail links and

additional phone calls and resolved problems.

. Involved with updates to Windows 7; major roll-out & configuration of all

MS Office 2010 applications.

. Relieved receptionist duties when needed, including the call center.

. Travelled to a number of cities for in-person training sessions.

Administrative Assistant, Various Temp Agencies, Mar 2004 to May 2006

Citigroup, Long Island City, NY

. Provided support for 3 managers

. Created project schedules using MS Project for Web-based assignment

launch, which launched on schedule successfully.

Citigroup - Fort Lee, NJ

. Worked on several MS Access, MS Project & MS PowerPoint assignments.

Pentax Medical Company - Montvale, NJ

. Data entry of the company's invoices into SAP database application

. Verified expense reports, provided in-house disbursement codes to

invoices and expense reports, filed, answered phones, made photocopies.

Thomson Medical, Montvale, NJ, Jun 2005 to Oct 2005

HTML Editor

. Maintained and updated in-house Physician's Desk Reference (PDR)

database.

. Tracked pertinent documents & projects using iManage Filesite.

. Generated virtual XML files using Telelogic "DOORS DXL" to enable views

in MS word, HTML and PDF formats.

. Edited HTML (Web pages) to upgrade to official medical standards;

Proofread and corrected the final HTML draft, provided Help Desk & tech

support for the firm.

Skadden, Arps, Slate, Meagher & Flom, New York, NY, Jan 1987 to Mar

2004

Facilities Coordinator

. Accomplished expert level administrator with extensive experience in

staff supervision, customer service, report writing, problem resolution,

written and verbal communication, program planning & coordination.

Scheduled conference room functions, internal moves and office

preparation.

. Was responsible for operations leadership in the absence of the Dept.

Head and / or Supervisor.

. Coordinated the Conference Room Reservations and Audio/Visual

Departments.

. Performed P.C. tasks and projects involving DOCS Open, Novell GroupWise,

WordPerfect, MS Office Suite (including Word, Visio, Access and Excel).

. Was part of IT Help Desk team and responded to telephone questions and E-

mail, solving problems, and logging the results into an in-house Help

Desk application.

. Developed the artwork database using MS Access for fields labeled

"Artist", "Title", "Inventory Number", "Medium", "Price", etc. This

database was deployed successfully & is still used today.

. Maintained this database for all of the Firm's artwork, which had an

approximate value of $2,000,000. The Firm has offices in many cities in

the United States, Europe (England, France, Italy, etc.) and the Pacific

Rim (China, Japan, Australia, etc.).

Contact this candidate