Customer Service Manager
Resume:
Cynthia O'Neil
Woodbridge, VA 22191 ********@*****.***
PROFESSIONAL QUALIFICATIONS
• ¬¬Inventory Control & Management • ¬Electronic Filing and Appeals
• ¬¬Purchasing & Vendor Relations • ¬Customer Service Operations
• ¬¬Accounts Payable & Accounts Receivable • ¬Office Management & Administration
• ¬¬Billing and Coding • ¬Recruitment, Interviewing & Hiring
• ¬¬Efficiency & Productivity Improvement • ¬Employee Training & Supervision
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¬Excellent communication, organizational and project management skills.
¬PC proficient with Microsoft Word, Microsoft Excel and QuickBooks Pro.
PROFESSIONAL EXPERIENCE
Respicare Springfield, Virginia 2012 to 2013
Billing Coordinator
¬Independently manage all Medicare re-certifications, billing procedures, medicare and private insurance billing, and financial reporting. Instrumental in entering all orders to be billed, keeping all patients accounts current with insurances, handled all billing questions and solving the problem.¬ Developed the Medicare re-certification and compliance procedure, kept up to date with new Medicare guidelines.¬ designed a more efficient and time effective way to keep all patients compliant for Medicare and private insurance.¬ Reported all monthly compliance and re-certifications to the Staff and Management.
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Integrative Oral & Facial Surgery McLean, Virginia 2011 to 2011
Practice Manager
¬Launched a brand new Oral Surgery Practice and established a successful business. Responsible for referrals, new patient development and customer service. Coordinated scheduling of two surgeons, managed purchasing and inventory, and handled all accounting, billing, collection and banking functions.
Virginia Oral & Facial Surgery McLean, Virginia 2008 to 2011
Office Coordinator
¬Scope of responsibility was diverse and included customer service, order processing, patient complaint resolution and inventory planning/control. Based on strong communications, organizational and customer management skills had increase in salary 3 times. Handled all surgery scheduling and outside marketing and events. Increased revenue by 30% in first year. Implemented new office policies and procedures. Worked with a team of vendors and contractors to build out a new operating suite.
MyEyeDr Reston, Virginia 2007 to 2008
Store Manager
¬Managed a 15-employee retail operation generating more than $1 million in annual sales revenues. Directed hiring, training and employee scheduling. Coordinated product ordering with more than 30 vendors, controlled and documented inventory flow, and managed in-store loss prevention. Fully responsible for sales, customer service, and monthly reporting and reconciliations.
Annandale Eye Care Annandale, Virginia 2006 to 2007
Office Manager
¬Held responsibilities identical to those with MyEyeDr., in this 6-employee operation. Managed during a period of significant transition of ownership, credentialing with insurances with new owner. Handled all repairs and making of glasses, handled the ordering and selection of frames with the vendors. Increased sales on the retail side and marketing.
Infectious Disease Associates Fairfax, Virginia 2001 to 2004
Billing Manager
¬I incorporated a new billing department, including selecting the software to use. Entered coding and billing for a 4 Doctor practice, posted insurance payments and handled appeals. Met with the insurance companies to come to an agreement on acceptable fee schedule. Posted and worked the on-call schedule for 4 Doctors and 3 hospitals. I started a program for the indigent patients to receive their medications from the pharmaceutical company.
EDUCATION
High School Diploma: Robert E. Lee High School Springfield, Va. 1977-1981
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¬School of Practical Nursing: Fairfax County Vocational 1980-1983
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¬Medical Billing and Coding: Fairfax County Adult Education: 1997-1998
Business Management: Westwood College: 2013-2015
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VOLUNTEER WORK
Board Chairman; Stafford County Headstart Program 1986-1988
CERTIFICATIONS
Radiology 2009
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¬Anesthesia 2009 and 2010
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¬OSHA and HIPPA 2009 - 2011
REFERENCES
Victoria Haughton: Customer Service
¬Fredericksburg, Virginia
¬703-***-**** *********@*********-**.***
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¬Leslie Alves: Radio Sales
¬Ocean City, Maryland
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¬Carrie Scott: Directors of Operations
¬Springfield, Virgina
¬703-***-**** ext 19 ******@*********-**.***
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