Manager Customer Service

Brian Schultz

*** *. *** ***. #*** Hacienda Heights, Ca 91745 626-***-****

Objective

General manager position at different locations for same owner allowing for customer service, food service, and general office skills proven by 21 years of successful, profitable sales years.

Profile

Motivated, personable business professional with a successful 21-year track record of profitable small business management. Talent for quickly mastering technology – self taught on Excel. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting corporate office guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills

Skills Summary

Report Preparation

Written Correspondence

General Office Skills Computer Savvy

Customer Service

Scheduling Accounting/Bookkeeping

Front-Of-House Operations

Marketing & Sales

Forklift Operator

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare P/L reports for corporate office and also cost controls following inventory weekly and end of month requiring tight deadlines.

Professional interaction with customers and vendors.

Conduct small-group sessions of monthly safety topics.

Communicate learning to trainees in each job duties using layman’s terms to facilitate understanding.

Rapidly learn and master varied computer programs; recently began use and learning of Posi –Touch POS Systems.

Professional Experience, continued

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations as location manager of pizza restaurant:

Facility maintenance and cleanliness.

Employee scheduling.

Finances: invoicing, inventory, and budgeting.

Supervision of a total of twenty-five employees.

Serve-Safe certified by Health Department requirements.

WAREHOUSE OPERATIONS

Assisting warehouse managers and supervisor of daily operations:

Use of forklift to offload and load delivery trucks.

Verify counts of outgoing and incoming shipments.

Accuracy of warehouse inventory.

Oversee clerks and expect accuracy of inventory counts on installer vehicles during unloading and loading.

Mastery of Navision operating systems.

Daily cleaning and organizing of warehouse.

Willingness to move around as new warehouse locations are opened.

Employment History

LOUKEN, INC. – Downey, CA

All positions up to and including Shift Leader, 1982 to 1988

NORWALK, INC. – Norwalk, CA

Assistant Manager and Location Manager, 1988 to 2003

LOUKEN, INC –Downey, CA

Location Manager, 2003 to 2008

SHAKEY’S USA, LLC – Downey, CA

Location Manager, 2008 to 2009

CORIX UTILITIES – Garden Grove, CA

Warehouse Lead Clerk, 2010 to 2012

Education

NAZARENE CHRISTIAN SCHOOL – HUNTINGTON PARK, CA

Grades 9 and 10, 1979-1980/1980-1981

GPA: 4.0

CHARITY BAPTIST SCHOOL – BELLFLOWER, CA

Grades 11 and 12, 1981-1982/1982-1983

GPA: 3.85

CERRITOS COMMUNITY COLLEGE – NORWALK, CA

4 Pre-requisite Classes and 3 Automotive Classes

GPA: UNKNOWN

Salary History

CORIX UTILITIES – START $22.93/HR END $29.68/HR

SHAKEY’S USA – START $44,000/YR END $59,500/YR

LOUKEN,INC. – START $35,500/YR END $40,000/YR

NORWALK,INC. – START $18,400/YR END $35,500/YR

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