Registered Nurse Manager

CHRISTOPHER M. WARD

**** ******** *****, *******, ******** 49010 269-***-**** *********@*****.***

SUMMARY OF SKILLS

Offering over 2 5 years of ; C ritical Care, E mergency staff nurse, a nd Management experience . E xcellent

understanding of patient flow issues, T rained in continuous improvement methodology, and an e xperienced

facilitator of change teams.

I ncreased patient satisfaction i n E mergency D epartment from 82% to 94% i n first six months on the

j ob

A dministrative M anagement of Emergency Department, Urgent Care, a nd Cardiopulmonary

D epartments

F acilitated Door - to- Balloon i mprovement flows from t hree Regional hospitals in under 90 minutes

K ey member of ED Flow Performance Improvement Team

K ey member of planning team, hiring management, a nd Director o f n ew Urgent Care Center

F acilitated i mproved waiting time for Outpatient Services from 4 0 minutes to 8 minutes or less

F acilitated Lean Re - Design of new, four room, patient - centered, Cath Lab

F acilitated E D L ean Door - to- EKG in less than five minutes a verage time

M ultiple Management positions

M anage d over 4 8 F TEs in t hree d epartments

W orked in 9 0 bed ED with Direct Cath Lab access, Cardiac Observation Unit in a Baldrige, Magnet

facility that won the McKesson Quality Award a nd h andled 80,000 + patient visits per year

S uccessfully led Emergency Team through FEMA - graded Radiologic Drill with no findings

S uccessfully open ed a s tand -alone Urgent Care in May, 2013 on budget.

E DUCATION

University of Phoenix

Masters of Science in Nursing

Liberty University

Bachelors of Science in Nursing Degree

North Central Michigan College

Associate Degree in Nursing

A WARDS

Allegan Board of Education School Bell Service Award 2008

Mayor Award of Influence – Keys to the City of Columbus, Georgia 1986

C HRISTOPHER M. WARD

2466 Lorraine Drive, Allegan, Michigan 49010 269-***-**** *********@*****.***

R ELATED EXPERIENCE

Urgent Care Planning/Construction Oversight/Policies/Personnel Training & Successful Launch 2013

Epic Super User / EMR Launch Lead/IT Committee 2013

Epic Certified Instructor

Ambulatory Provider 2011

Motorola University

Lean/Six Sigma for Healthcare Green Belt 2008

Allegan Board of Education 1992-2008

Trustee and President

M EMBERSHIPS

Emergency Nurses Association

LICENSURE

State of Michigan Registered Nurse License

EMPLOYMENT

Director of Emergency, Urgent Care, and Cardiopulmonary Departments, South Haven Health (November 2011 to August 2013)

Responsible for 14 -bed Emergency Department, Staffing, Hiring, Training, and Management of Nursing,

Cardiopulmonary, stand-alone Urgent Care, a nd ancillary staff. Lead for Department s on conversion to EMR. Increased

Patient Satisfaction scores, and led team on Lean journey to re -design Triage, decentralize Nursing Station, and improve

patient flow. Epic Certified Ambulatory Instructor, Epic ASAP Super -User.

Bronson Healthcare Group (May 2006 – November 2011)

Process Management Department, Lean/Six Sigma Senior Consultant

Senior Internal Process Management Consultant facilitating change and process improvement in a Magnet, Baldrige,

McKesson Quality Award winner facility. Epic launch and Instructor for Ambulatory Practices Go -Live support team.

Improved D oor -to-EKG times in ED, Improved D oor -to-Triage Flow, D ecreased Outpatient Testing Wait times as well

as Pharmacy Re-design/Flow, facilitated three off-site Community Hospitals EKG -to-Cath Lab Flow for STEMI

patients, a nd many other projects using Lean/Six Sigma improvement methodologies.

Clinical & Operations Department, Policies and Procedures Manager Bronson Methodist Hospital (May 2004 - May 2006)

Responsible for healthcare wide implementation of a policy search project which utilized new, award -winning, point -

and-click technology and the human body illustrations to locate and retrieve policies. Oversaw video produc tion and

illustration creation for policies as well as upgrading policies to evidence -based research.

Clinical & Operations Department, Project Coordinator Bronson Methodist Hospital (Jan. 2004 - May 2004)

Part of the Safety Team, Spearheaded “It’s OK to Ask” patient information to align patient safety to STEEEP criteria.

Produced videos on Patient Safety, Sepsis, Hand -washing, Disaster Preparation, as well as other safety initiatives

throughout the hospital.

Clinical Nurse Manager/ House Manager Bronson Methodist Hospital (May 2003 - May, 2004)

Provided Bed Placement as well as Management decisions for a 400 -bed, Magnet facility, overseeing a Level 1 Trauma

Center, A Burn Center, Cath Lab, a nd responsible for staffing during off-shift or weekend hours.

Registered Nurse/Emergency Room Staff Nurse Bronson Methodist Hospital (Jan. 2002 - April 2003)

Staff nurse responsible for Trauma Rooms, Triage, and Cath Lab patients in a Level -1 Trauma Center. Worked

Cardiac Decision Unit with patients being prepped for Stress Testing/Cath Lab.

Executive Director, RN, Drug Free/Anti Substance Abuse Program ARC Productions (October 1979 - January 2002)

Responsible for recruitment, hiring, training, scheduling, and production of two, twelve member touring troupes who

traveling through the United States, Canada, Australia and Europe doing school assemblies warning students about the

dangers of drug use. Used evidence -based research to produce best productions with research proven results. Oversaw

data and reported financial results to Board of Directors.

Registered Nurse/ ICU Charge Nurse Allegan General Hospital (March 1981 - July 1992)

Provided nursing support and staff leadership in a Six -Unit ICU. Responsible for nurse staffing and patient care

decisions. Provided excellent physician communication about patient care and patient status changes.

C HRISTOPHER M. WARD

2466 Lorraine Drive, Allegan, Michigan 49010 269-***-**** *********@*****.***

Charge Registered Nurse/Surgical & Step Down Unit Leila Hospital (June 1979 - May 1980)

Charge Nurse for 14 bed Cardiac step -down unit. Provided staff leadership and patient care support as well as

excellent physician communication regarding patient status and changes.

Youth For Christ (June 1974 – May 1979)

Road Manager/Production Manager/Co-Producer

Performed as a guitarist, vocalist, and worked as leader to manage a tourin g team of college-age personnel who

traveled across the United States sharing positive messages of God’s love and forgiveness.

Little Traverse Hospital (June 1973 – May 1974)

Staff Nurse/Step-Down Unit (Charge)/ER Float Pool

Provided nursing care and support in an eight -bed Cardiac Step-Down Unit. Oversaw staffing issues as well as

provided excellent communication with providers regarding patient status and changes.

Little Traverse Hospital (Sept. 1971 – May 1973

Orderly/Special Orderly/Orthopedics/Float Pool

Provided excellent nursing support as well as special duties regarding EKGs and other testing to assist staff on a 24 -

bed Orthopedic floor while attending nursing school.

RELATED TRAINING

Project Manager Training, PMBOK Test Prep. Bronson Methodist Hospital, 2006

LEAN/Simpler Training/MEC Sensei Bronson Methodist Hospital, 2007

Hospital Incident Command – HICS IV Certification, Tri-Con Emergency Management Systems, May, 2007

Crisis Response Team Training Bronson Methodist Hospital, 2002

Crisis Prevention Institute, Non-Violent Crisis Intervention Allegan General Hospital, 1980

ACLS, PALS and TNCC as required for jobs.

C HRISTOPHER M. WARD

2466 Lorraine Drive, Allegan, Michigan 49010 269-***-**** *********@*****.***

Recommendations

Bronson Methodist Hospital

January 17, 2011

Dear Chris,

W e are pleased to share with you that the Bronson Methodist Hospital Chest Pain Emergency

Center recently received full chest pain accreditation from the Society of Chest Pain Centers

(SCPC); Cycle I11 with PC1 (percutaneous coronary intervention). Please accept our sincere

thanks for the important role that you played in helping us obtain this highest level of

accreditation.

SCPC reviewers called EMS providers in our region 'Class A" teams that work well with ED

physicians and cardiologists. In particular, reviewers noted how our EMS teams excel at

education, training and processes, such as completing the 12-lead EKG before getting

patients into the ambulance. One reviewer told EMS leaders, "You're very passionate about

what you do. This is your mission and you do it well." We couldn't agree more!

So thank you. Due to our collaborative efforts, Bronson is one of 10 hospitals in Michigan to

receive this highest level of chest pain accreditation. We could not do it without you. This

accreditation is recognition of your efforts, as much as ours.

Keep up the great work! When time is muscle, every minute counts.

Sincerely,

Melinda Gevaart Alison Hofheinz

BSN, RN MSN, CPNP

STEM1 Co-Coordinator STEM1 Co-Coordinator

Chris – Thank you very much for all the mapping assistance!

601 John Street

Kalamazoo, MI 49007

www.bronsonhealth.com

C HRISTOPHER M. WARD

2466 Lorraine Drive, Allegan, Michigan 49010 269-***-**** *********@*****.***

C HRISTOPHER M. WARD

2466 Lorraine Drive, Allegan, Michigan 49010 269-***-**** *********@*****.***

Thomas Huggett, MD

Bronson Lakeview Outpatient Center

451 Health Parkway

Paw Paw, MI 49079

April 1, 2011

To Whom It May Concern:

I a m writing this letter in enthusiastic support of Chris Ward, RN, regarding his application for a position with your organi zation.

I must say that I personally have had the opportunity to review reference letters before, and as I present to you my honest impressions of Mr. Ward, I

find it a bit of a challenge to clearly enough express what an amazing candidate you have before you. All reference letters indeed sound quite positive,

but my challenge is to convey to you what a truly exceptional ind ividual Chris Ward is, both in the quality and manner of his work and in the quality of

character that he possesses.

I have known Chris Ward for approximately four years and have been privileged to work with him on several different projects. As a pediatrician

within the Bronson system, he led his team through our facility to assess workflow patterns in an effort to reduce waste and increase efficiency. The

depth and insight of the evaluation that he brought us was rather astounding. Indeed, I was s o impressed that I specifically requested he return to our

facility again when another issue arose, as I truly believe the quality of his work was above anyone I had seen or heard of. Each subsequent time we

have interacted he has demonstrated the highest standards of professionalism, kindness, and leadership. Beyond that, he lives a life of integrity that I

personally admire greatly. He is able to present information with honesty and clarity while clearly earning the respect of e veryone he interacts with,

including my own deepest respect.

While it would definitely be a major loss to have him leave Bronson, I am excited for you to potentially have such a high qua lity individual serving your

organization. To be as clear as I possibly can, Mr. Chris War d has the absolute highest recommendation I could offer. If there is any additional

information you would like to discuss, I would be more than happy to speak with you further. Feel free to call me at 616 -308-1142.

Sincerely,

Thomas Huggett, MD

C HRISTOPHER M. WARD

2466 Lorraine Drive, Allegan, Michigan 49010 269-***-**** *********@*****.***

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