Customer Service Management

MAUREEN ALEXANDER

********************@*****.*** 1519 Smithfield Avenue, Lincoln, RI 026851

*Home 401-***-**** Cell 401-***-****

Summary:

Seasoned Sourcing professional with experience in Purchasing Operations, System Administration, End User management, Customer Service and Supplier Diversity Management.

Education

Rhode Island College – Bachelor of Science in Music Education

Bryant University – Accounting/Management Courses

CCRI – CNA Certification

Next Level Purchasing - Senior Professional Supply Management Certification

Experience:

2010-Present Blue Cross & Blue Shield of RI

Strategic Sourcing Commodity Manager

• Manage the P2P system daily for incomplete orders, assist end users with process questions as well as work with Vendors on receipt and entering of electronic invoices

• Responsible for administration, training development, testing and internal training of end users.

• Manage policy and procedures ensure they reflect changes in financial as well as regulatory requirements.

• Prepare and generate reports from Accounting system as well as the P2P system for end users, capturing committed and actual spend to vendors

• Provide customer service for all levels of management and staff to ensure effective communication of processes and procedures

• Responsible for the sourcing and management of Facilities, Building Security, Office Supplies as well as staff augmentation categories inclusive of RFP’s, Contract management and Vendor Management

• Responsible for the management of the Supplier Diversity Program within SSVM inclusive of reporting and management of Vendors in the program.

1997 – 2010 Blue Cross & Blue Shield of RI

Purchasing Agent

• Responsible for servicing Purchase requests, Policy questions and Vendor onboarding for both Blue Cross and Health &Wellness Institute

• Negotiate with vendors for Price, quality and reduction of risk

• Preform analysis annually Office Supplies with goal to reduce overall costs

• Maintain and organize files pertaining to the P2P (Puridiom) system for Audit requirements

• Review requests in the P2P system prior to authorization to ensure products are in compliance with policy.

1987 - 1997 Blue Cross & Blue Shield of RI

Cost Accounting

• Processing of Accounts Payable material

• Organized Consulting ay to ensure alignment with contracts and payments were made on time in accordance with agreements

• Established Administrative Operating Expenses on a monthly basis

• Daily interactive with all departments, inclusive of executives to resolve Vendor issues

1984-1987 Blue Cross & Blue Shield of RI

Cash Receipts

Recorded, verified receivables for the Champus account. These funds were tabulated by the states they were servicing

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