Customer Service Manager

STEWART R. BROWN

email *********@***.***

*** ********* *****

Cell 321-***-****

Kissimmee, Fla. 34759

Home 407-***-****

OBJECTIVE

Seeking a professional position within the Facilities Maintenance sector.

FACILITIES OPERATIONS PROFESSIONAL

Results driven, detail oriented professional with extensive hands on

technician level and supervisory experience in facilities maintenance and

property operations. Skilled at developing and retaining staff and

committed to providing excellent customer service that contributes to

overall efficiency and profit of facility. Highly effective problem

solver that continually analyzes facility operations for cost savings and

improvements. Strong and effective leader with a keen understanding of

business priorities and demonstrated success in achieving operational

goals.

EDUCATION Florida Southern College - Bachelor of Science - 1993

OPERATIONAL AND SUPERVISORY QUALIFICATIONS

Team Building / Staff Customer Service Water Treatment /

Development Purchasing / Bidding Industrial Waste Water

Maintenance / Custodial Computerized Maintenance Treatment

Operations Systems Project Management

Budgeting and Cost Control ADA and Life Safety Preventive / Predictive

Corrosion Control Chemistry Maintenance

Safety Training / Risk Inventory and Parts

Management Energy Management Systems Management

SCADA Systems Building Services Systems

Vender Supervision

REPRESENTATIVE HANDS ON MAINTENANCE SKILLS (LIST NOT INCLUSIVE)

? Minor to intermediate electrical and plumbing repairs ? Intermediate

HVAC maintenance and repairs ? Skilled at using floor and carpet cleaning

equipment ? Furniture assembly and repair ? Lock repairs and tumbler

replacement ? Operation of chillers and cooling towers ? Basic computer

repair ? Basic carpentry, tile repair ? Roofing inspection ? Drywall and

ceiling tile repair or replacement ? Swimming pool and water features

operations and repairs ? Operation and coding of access badge systems ?

Pressure washing ? Custodial and cleaning operations ? Use of high reach

equipment ? Industrial water treatment

ACHIEVMENTS AND VOLUNTEER ACTIVITIES

$ Corporate Above and Beyond winner (2001) at Precision Response

Corporation for staff development, customer service and employee

retention. Assembled facilities staff that had no turnover for two

years, resulting in cleaner, more functional facility. As a result,

facility was designated as showcase site for prospective clients.

Achieved highest ranking of Precision Response Corporation Facilities

Managers at annual reviews. Became troubleshooter for company,

traveling to Pittsburgh, Miami and Jacksonville sites to assist when

needed.

$ Recognized as Employee of the Year at Water Mania for

implementing inventory and purchasing database work order system and

preventive maintenance procedures that resulted in more organized

operation and proactive response of maintenance department and less

downtime of critical attractions.

$ Employee of the Month at Lucent Technologies for setting up

multicraft maintenance parts room and coordinating computer database

to ensure parts availability.

$ Founder and executive director of Poinciana Youth Sports

Association, a 501(c)3 non-profit youth organization.

EMPLOYMENT HISTORY

. 2012-2013 Unemployed As we had the financial resources available,

I took time away from the work place to

assist my wife through medical

issues. Now that she has recovered and has returned to work, I am

looking to rejoin the workforce in a

productive capacity relating to my skills and experience.

. 2011-2012 Facilities Coordinator, Partners Federal Credit Union,

Orlando, Florida (Contracted through Optimus

Staffing)

Responsible for day to day facilities

operations, including completion of work requests, furniture moves,

minor maintenance repairs,

supervision of custodial staff and coordination of contractors work on

site.

. 2009-2011 Independent Computer Analyst and Microworker

Freelance computer microworker

performing various services through internet microwork job postings.

Work performed included photo

captioning, blog postings, marketing surveys, audio transcriptions, etc.

. 2009 Maintenance Supervisor, Deer Creek Resort,

Davenport, Fl.

Maintenance of 200 acre RV part.

Repaired and maintained six swimming pools and club houses, offices,

irrigations system, public

lighting, and common areas.

. 2008-2009 Case Manager/Substance Abuse Counselor, The Transition

House, Kissimmee, Florida

Provided counseling and case

management services to inmates in a work release center. Developed

curriculum for and taught classes in

addiction education, victim inpact awareness, and criminal thinking.

Facilitated two process groups per

week. Performed intake and psychosocial assessments, developed

service and discharge plans, and met

with with inmates face to face for monthly counseling sessions.

Assisted inmates with discharge

issues such as housing, employment and probation.

. 2007-2008 Unemployed while rehabilitating from shoulder surgery.

$ 2006-2007 Facility Department Supervisor, Triquint

Semiconductor, Apopka, Florida

Assistant to Director of Facilities,

supervision maintenance staff in maintaining computer chip plant

mechanical systems, water treatment

plant, and HVAC systems. Managed work performed by contractors

and vendors. Maintained clean room

air and water quality standards per ISO requirements. Purchased

parts and materials and maintained

parts inventory for department operations.

$ 2003-2006 Self Employed, Handyman and general repairs, pool

service, lawn service and pressure washing.

Maintained 28 vacation rental homes for private owner

in Poinciana area. Kept all units in a read to rent

Status by performing repairs,

preventive maintenance and coordinating work of contractors.

$ 1999-2003 Facility Manager, Precision Response

Corporation, Orlando, Florida

Manager responsible for maintaining

operational status of high volume call center. Performed hands on

maintenance and repairs, coordinated

life safety inspections and certifications, managed furniture moves,

supervised custodial and security

staff. Selected and supervised outside vendors for work performed on

site. Worked closely with IT

department on change management issues for data and telecommunication

services. Performed weekly safety

inspections, coordinated fire drills and chaired safety committee.

Worked with Senior VP of Facilities

to maintain current disaster preparedness plan specific to site.

$ 1997-1999 Facility Manager, Water Mania, Kissimmee, Florida

Manager responsible for maintenance and

custodial services at high volume water park attraction,

including the largest wave pool in

Florida. Hired, trained and supervised maintenance personnel and

custodial workers. Maintained all

water attractions per Department of Health requirements. Served as

park safety officer, performing daily

safety inspection of all rides before opening of park. Served

as Manager on Duty on regular

rotation.

. 1985 -1997 HVAC Technician and Water Plant Operator, Lucent

Technologies, Orlando, fl

$ 1990-1997 Water Treatment / Industrial Waste Water

Treatment Operator,

(Transferred from HVAC Department)

Technician responsible for

production of high purity and ultrapure water used in

high tech computer chip

manufacturing. Treated waste water formetal contamination,

turbidity, pH, and hazardous

chemicals prior to discharge from plant. Tested for water quality

as required and treated process

cooling water systems in production area to prevent corrosion and

biological contamination.

Performed daily monitoring of backup polishing stations in production

areas.

. 1985-1990 HVAC/Plant Maintenance Technician/Parts Expeditor

Technician responsible for

daily inspection, maintenance, repair and operation for HVAC equipment

to control ISO temperature

and humidity standards at high volume computer chip production facility.

Made adjustments and repairs

to digital and pneumatic control systems as needed to maintain

environmental parameters.

Worked with plant engineers to prove in new equipment. Maintained

process cooling water

systems, polishing stations and air scrubbers before transferring to water

plant to broaden

experience. Purchased parts and maintained parts room inventory for

department.

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