Service Management
Resume:
Bethlehem, PA *****
Cellular: 939-***-****
email: *************@*****.***
SHEILA M. RAMOS MARTINEZ
PROFESSIONAL
GOAL
Get a job in which to contribute to the goals and objectives of the Company while developing my knowledge, skills and abilities.
ACADEMIC
PREPARATION
2009-2011 Isabela, PR
UNIVERSITY OF TURABO
Masters Degree in Business Administration.
1999-2003 Rio Piedras, PR
UNIVERSITY OF PUERTO RICO
Bachelor Degree in Social Work.
EXPERIENCE
2010-2011 Guaynabo, PR
ACCION SOCIAL DE PUERTO RICO, INC.
Program Coordinator (ARRA Funds)
* Implement and monitor direct service programs to seniors, children and youth.
* Train and supervise staff.
* Evaluate business proposals.
* Direct service to clients (assessment and guidance).
2006-2013 Isabela, PR
ACCION SOCIAL DE PUERTO RICO, INC.
Director of Multi-Service Center
* Monitor, evaluate and coordinate staff assignments.
* Budget Management
* Make proposals to obtain funding allocations
* Coordinate and conduct meetings, workshops and trainings with assigned staff and customers.
* Direct service to clients (assessment and guidance)
* Perform statistical reports, payroll, among others.
* Coordinate permits and operating licenses for facilities.
* Coordinate services with public agencies and private.
* Case management of employees and customers.
2004-2006 Isabela, PR
ACCION SOCIAL DE PUERTO RICO, INC.
Social Worker
* Case Management.
* Evaluation of services requests.
* Coordinate and conduct meetings, workshops and trainings with assigned staff and customers.
* Follow-up visit to customer.
* Coordinate services with public agencies and private.
* Maintain enrollment and records according to standards established.
SKILLS / ABILITIES
Skills in the following areas: Micro-soft Office (Word, Excel and Power Point), focusing on teamwork and ability to work under pressure.
Trainings: CPR and First Aid, gerontology,
12 Steps of Alcoholics/Narcotics Anonymous, among others.
REFERENCES
Available to be ordered.
Contact this candidate