Customer Service Manager
Resume:
Debbie Kaglear
Baton Rouge, LA 70815
I am requesting a position with your company. I am a licensed Louisiana
Life, Health and Accident Producer. I am currently certified by AHIP and
Long Term Care and have advanced training in Medicare. My passion is
helping people which I feel can be best accomplished by educating and
assisting seniors and others by providing them with the peace of mind and
security that insurance coverage provides. I have a solid history in
administration, management, customer service as well as the
telecommunications field. I possess over twenty years of customer service
sales and supervisory experience. I also possess proven leadership ability.
In addition to supervisory experience, I also have experience as a trainer.
I have dealt effectively with customers, politicians, executives, and co-
workers on a regular basis. I am an expert at defusing irate clients. My
experience includes five successful and rewarding years of experience in
Medical Office Administration and Management including resolving medical
insurance and Workers Compensation claims on a daily bases, which has
evolved into a desire to be further challenged in the insurance industry. I
also hold an Associate's degree in Computer Programming and Bookkeeping.
Further my goal is to retire young enough to enjoy a long and secure
retirement which can be accomplished by the lucrative opportunities the
insurance industry offers.
I look forward to an interview to discuss my unique skills. I can be
reached at 225-***-**** or 225-***-****.
DEBBIE KAGLEAR
9455 West Pomona Drive
Baton Rouge, LA 70815
Home: 225-***-**** Mobile: 225-***-****
**********@***.***
INSURANCE PROFESSIONAL
SPECIALTIES
. Marketing . Medicare
Advantage Plans
. Life Insurance . Medicare Supplement
Plans
. Long-Term Care . Medicare Part D
Prescription Drug Coverage
. Business to Business Products . Major Medical and Dental Plans
EXPERIENCE
WellCare Health Plans Inc. - 2/2012 - present
Marketing Outreach Specialist - promote WellCare's Medicare Advantage Plans
by reaching out to community organizations within the thirteen parish area
serving the senior population. Cultivate those relationships by providing
sponsorships to support their daily programs. Locate venues for marketing
events. Conduct enrollment meetings for Healthfairs and other community
sponsored events. Order and maintain marketing materials, enrollment
materials and promotional items for the Benefits Consultant team. Schedule
and enter educational, formal and informal events into Sales Force for the
Benefit Consultant staff. Report event discrepancies to corporate
compliance. Perform evaluations on Benefits Consultants. Provide support to
the Benefit Consultant team. Reconcile and submit expense reports.
Benefit Consultant - Set up table and chair displays of Medicare Advantage
Plan information; in order to promote WellCare's Medicare Advantage Plans.
Present the plan information through Formal and Informal presentations to
groups of seniors in order to educate them on Medicare Advantage Plans and
their Medicare choices, Extra Help, Medicare Savings Plans and other state
sponsored programs. Conduct customer service visits to beneficiaries in
order to answer questions, deliver enrollment materials and deliver or
retrieve billing reconciliations.
Humana / BroadPath Healthcare / Arcadian Community Health - 10/2011 to
present
. Medicare Advantage Specialist - assist seniors by educating them via in
home video presentations on Original Medicare and other Medicare choices
particularly Medicare Advantage plans available through Humana and Arcadian
Community Health Plan.
American Family Life Insurance Company (AFLAC) - 09/2011 to 10/2011
. Business to business Life Insurance Agent - Provide small businesses with
the ability to offer their employees benefits by presenting life,
disability, long term care, and cancer policies to business owners and
their employees.
BANKERS LIFE AND CASUALTY COMPANY- 8/2011 to 9/2011
Medicare, Medical / Final Expense, Retirement Income, and Long-Term Care
Consultant (Baton Rouge, LA)
Develop and implement sales plan and manage all phases of the sales
cycle-from prospecting to close and follow-up support. Represent a full
line of insurance and financial products, serving as a trusted advisor
primarily to seniors
and their families.
. Agent Bankers Life and Casualty Company upon completion of extensive
training courses, I became an agent with Bankers, where I consider my
position to be a consultant rather than a salesperson. I initiate fact
finding techniques to uncover clients' needs and tailor a portfolio of
options which provides comfort and peace of mind to seniors and their
families.
MEDICAL OFFICE ADMINISTRATION PROFESSIONAL
Office Manager: managed two medical offices in the state. This included
office support, phone communications, patient care assistance, and
coordination with all staff and doctors and managing the billing and
clinical staff.
THE FELDMAN INSTITUTE -- 6/2010 to 5/2011
Office Manager (Baton Rouge, LA)
Completely managed and supervised the operations of the Billing and
Clinical Staff.
Achievements:
. Successfully restructured the Pain Management Clinic and Ambulatory
Surgery Center; Cultivated positive relationships with patients and
improved patient relations.
THE VITREORETINAL INSTITUTE -- 6/2009 to 6/2010
Billing Office Manager (Baton Rouge, LA)
Managed daily operations of the Billing Department operations and
employees
Achievements:
. Increased accounts receivables by $80,000.00 year-to-date by
transforming the billing department by implementing new coding and
billing protocols.
HEALTHCARE RESOURCES -- 10/2006 to 1/2009
Case Manager (Baton Rouge, LA)
Interviewed patients to qualify them for the Medicaid program. Explored
alternate options for non qualified Medicaid patients to assist them with
the payment of their hospital expenses.
Achievements:
. Successfully provided patients with peace of mind by helping them
find options to meet their hospital obligation.
CUSTOMER SERVICE PROFESSIONAL
Customer Service Expert: as a customer service manager for two
fortune 500 companies for over of 20 years, I am a proven skilled and
experience customer service expert. I received countless commendations from
customers and staff.
BELLSOUTH TELECOMMUNICATIONS -- 11/1997 to 10/2000 4/2003 to 6/2006
Assistant Customer Service Manager (Baton Rouge, LA)
Provided support to center leader by managing customer service
representatives though training and development.
Achievements:
. Trained and lead a team of customer service representatives who were top
producers.
COX COMMUNICATIONS - 8/1986 to 12/1996 10/2000 to 4/2003
Customer Service Supervisor (Baton Rouge, LA)
Managed and supervised customer service representatives to ensure
customer service initiatives were met.
Achievements:
. Through training and support helped the customer service team meet
and exceed their targeted goals and sales objectives.
EDUCATION & TRAINING
Spencer College; Baton Rouge, LA
Associate of Science, Major: Computer Programming, Minor: Bookkeeping
Delta College; Baton Rouge, LA
Certificate: Medical Office Administration (Billing, Coding and
Transcription)
Designations: Life, Health and Accident, Louisiana Licensed
Certifications: AHIP Certification; Medicare; Long-Term Care Program
Contact this candidate