Project Manager - Implementation

Joseph J. Krasniewicz

** ***** ***

Warwick, N.Y. 10990

914-***-****

******@****.***

CORE COMPETENCIES

Project Management . Strategic Planning . Telecommunications . Vendor

Relations . Team Building/Leadership . Communications . Customer Relations

and Satisfaction . Installations . Policies & Procedures . Test, Planning &

Follow-Through

PRODUCTIVITY APPLICATIONS

MS Office (Excel, Word, PowerPoint, Visio, Access) MS Project, MS

SharePoint, Salesforce.

PROFESSIONAL EXPERIENCE

Alteva, formerly WVT Communications Group - Warwick, New York - (1998 -

2013)

Manager - Project Implementation & UC Billing Department (2011 - 2013)

. Managed Hosted IP communication installations ranging from a single

user to over 100 users.

. Managed and coordinated installation schedule between internal

engineering team, vendors and client IT department.

. Scheduled migration dates and training of new users, and performed

troubleshooting for migration errors.

. Created custom-tailored documents and templates to facilitate the

company client relationship to ensure timely completion of projects.

. Part of internal team which reduced implementation cycle time by over

50%.

. Built and maintained key relationships with Channel Managers, Agents

and clients.

. Recognized customer's business needs and up-sold additional products

and services during the implementation phase.

. Assisted with the overhaul of the Implementation Statement of Work.

. Supervised and managed staff of Customer Service Representatives who

handled all billing and customer service requests for retail and

wholesale customers.

. Provided training and resources for upgrade to new billing system,

while redesigning and implementing new procedures during upgrade.

. Lead audit team to realize and recapture lost and unbilled revenue.

. Integrated the provisioning of products and services with the billing

system which increased accuracy by over 60%.

Engineer - Outside Plant Engineering Department (2003 to 2011)

. Project Manager for WVT's inside and outside plant records conversion

to Mapcom M4 software.

. Selected to research new technologies and participate on the

implementation team.

. Designed WVT's interoffice 10 Gig fiber ring upgrade including office

cross connect topology.

. Designed and helped build fiber ring for local school districts

broadband upgrade.

. Designed the distribution fiber build for WVT's first fiber to the

home (FTTH) deployment.

. Redesigned service areas to incorporate Next Generation Digital Loop

Carrier (NGDLC) equipment to increase the capacity and reliability of

WVT's broadband network as well as providing for the delivery of

digital television using twisted copper pairs.

. Negotiated with property owners to secure easements and right-of-ways

for telephony equipment.

. Coordinated construction schedules with both electric and cable

companies to ensure a timely completion of work.

. Created numerous documents to help streamline and organize Engineering

Department processes.

Installer - Installation & Maintenance Department (1999 to 2003)

. Lead installer for WVT's Digital Video deployment.

. Proficient in all aspects of Installation, POTS, ADSL and Digital

Television.

. Knowledge of splicing both copper and fiber cable.

. Cable management & structured wiring.

Lineman - Outside Plant Construction Department (1998 to 1999)

. Managed a three-man crew within the first 6 months of employment.

. Coordinated with the Engineering department for the placement of

aerial and underground copper and fiber telecommunications cable.

EDUCATION:

Bachelor of Science - Environmental Policy

Keene State College, Keene, New Hampshire

Additional Training:

. Advanced Surveying

. Cartography and Surveying

. Architectural Design and Drafting

. 3-D Design

. Aerial Photo Interpretation

. Land Use Planning

. Public Administration

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