Manager Customer Service

Napoleon Arias

*** *. **** *****. *** Angeles, California 90002

Address:

Cell: 323-***-****

E-mail: ************@*****.***

Objective: To obtain a respective career as the Warehouse Manager with the obtained organizational and

professional expertise.

Education:

• CSUDH-Senior Status (90 units completed)

• Graduated 2002- ELAC Associate in Liberal Arts

• Graduated 2001- ELAC Pre-K Teacher Certification

Areas of Specialties:

• Have over 10 years of warehouse management experience and the capacity to adopt new concepts with due responsibilities.

• Well organized, take initiative, flexible, and work well under pressure.

• Outstanding ability to control inventory.

• Strong aptitude to maintain material handling equipment and meet or exceed warehouse operation efficiency goals.

• Experience in managing inventory, coordination of orders, and deliveries with the ability to prioritize conflicting demands.

• Ability to create rapport quickly and maintain positive business relationships with clients and staff, demonstrating dedication

to a high standard of customer service.

• Familiarity with OSHA, hazardous materials and other applicable regulatory standards

Professional Experience:

YRC Freight station Commerce, California October 2012-Present

Senior Dock Supervisor

• Supervised the loading of containers, pallets and trucks for delivery via road and aircraft carriers to all States.

• Accurately entered load and shipping information into the facility's computer system.

• Supervised up to 30 staff members, including preparing weekly rosters and leading staff evaluations.

• Participated in establishing work schedules, and ensured that the schedules were correctly implemented and jobs were

assigned effectively and completed properly.

• Responsible for confirming compliance with safety rules and programs; managed YRC Freight safety programs and

recommends corrective actions.

• Maintained the work environment cleaned and maintained tools and equipments used for unloading and loading the

packages.

• Maintained quality service by establishing and enforcing organization standards.

FedEx Ground Hub-City of Industry, California August 2010-July 2012

Service Manager Dock

• Maintained quality service by establishing and enforcing organization standards.

• Managed package handlers, package loading and unloading, routing, proper documentation and procedure control for

hazardous material shipments and management.

• Conducted meetings to communicate values, strategies and objectives; assigned plans, monitored and appraised job results;

developed a climate for offering information and opinions; provided educational opportunities.

• Accurately entered load and shipping information into the facility's computer system.

• Managed computer systems utilization, paperwork accuracy and procedural consistency.

• Responsible for confirming compliance with safety rules and programs; managed FedEx Ground safety programs and

recommends corrective actions.

• Supervised the loading of containers, pallets and trucks for delivery via road and aircraft carriers to all States.

FedEx Home Delivery-City of Bell, California September 2004-July 2010

PND Coordinator and PND Service Manager

• Supervised up to 30 staff members, including preparing weekly rosters and leading staff evaluations.

• Interviewed prospective employees and trained new staff members.

• Coordinated and/or checked in product returns and updated inventory balances on hand.

• Supervised and coordinated the unloading of inbound shipments.

• Participated in establishing work schedules, and ensured that the schedules were correctly implemented and jobs were

assigned effectively and completed properly.

• Coordinated all preparation and distribution of documentation pertaining to worker accidents.

FedEx Home Delivery-City of Bell, California November 2003-August 2004

Package Handler (Part-Time)

• Maintained the work environment cleaned and maintained tools and equipments used for unloading and loading the

packages.

• Held responsibility for quality control of the products/ packages stored in the warehouse and made sure that they were not

damaged.

• Documented and managed the inventory control system in the computer placed in the warehouse by using scanners and bar

code readers.

• Conducted routines checks on the arriving shipments against their bill of lading and invoices.

Armor Packaging Inc.-Los Angeles, California November 1994-August 2006

Package Handler and Warehouse Worker (Full-Time)

• Experience with container loading/unloading, receipt/dispatch, safe operation of forklifts, checks and training and manual

handling aids.

• Skilled in the operation of a forklift in negotiating the lift in close quarters.

• Moved products to storage areas with proper equipment and efficiently stacked and stored the merchandise in the

appropriate area.

• Orderly stacking of product and the picking and staging of outbound shipments.

• Maintained a clean, neat, and orderly work area and assisted in maintaining the security and safety of the warehouse.

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