Customer Care Executive

Gurinder Singh S/o Sh. Charan Singh

Vill. Chandiala, Teh & PO Khamano, Dist. Fatehgarh Sahib (Punjab)

Email : *************.*******@*****.***

Contact: 988-***-****,730-***-****

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A position in an organization with a requirement of active

participation, where by implementation of newly acquired skill set

would be necessary and induction of theory into practice for

realization and professional growth.

[pic Education

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. MBA in HR from Sikkim Manipal University

. BA from Punjab University Chandigarh

Skills

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Applications

. Customer Relationship Management System (CRM by ORACLE)

. MS-Office- MS-Word, MS-Excel, PowerPoint, Internet.

Work Experience

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(8th Nov 2011 till to date)

Ziqitza Health Care Ltd.

FRP Co-Ordinator Marketing

. Responsible for Co-Ordination with various

School,Colleges,Institutes and other corporates for FRP

training.

. Responsible for FRP Feedback forms from each participant.

. Responsible to compile the feedback rating from each feedback

form to Excel.

. Responsible for monthly FRP database for E-Mailer.

. Responsible for Appreciation letters from various

school,college,institutes and other corporates .

. Responsible for the weekly & monthly Ambulance Demo & PR

reports.

(27th Aug-2008 to 6th Jan-2011)

Intelenet Global services Pvt. LTD (Inbound Call -Centre for

Vodafone)

I joined as customer care executive and later on promoted as Floor

support My Key Responsibilities were:

. Handling team of 15 agents for Voaofone Punjab Prepaid Inbound

call centre.

. Responsible to resolve all the queries, requests and complaints

on high priority with added efforts for voluntary retention

. Follow-up with subscribers for concerns related to Network,

Activation & Deactivation, VAS and Schemes & Promo packages,

etc.

. Also handle escalated cases & follow up with respective

departments to ensure end to end resolution.

. Conduct Briefing sessions for Team & Follow up team members in

order to avoid wrong Request & Complaints.

. Also adding on with the updates on New products, processes & New

Launches.

[pic Achievements

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. Best CSR for customer migration from prepaid to postpaid

. Best CSA in Quality in Overall Process

. Awarded as 4 time Super Star in Intelenet Global services

Date:-

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