Customer Service Quality Assurance

Hetal P. Lepore

*** ********* ***** * Cinnaminson, NJ 08077 * 856-***-**** * ***********@*****.***

Value Offered

Nearly five years of experience in an academic and industrial lab setting. Extremely competitive, goal and detail oriented scientist pursuing a position as an analytical chemist. Focused the past two years in, but not limited to, prepping and analyzing environmental samples and compiling results into scientific reports.

Professional Experience

Loan Processor

PHH Mortgage, Mt. Laurel, NJ October 2012-Present

• Manage and monitor pipeline to ensure cycle times from loan application to funding are within required standards.

• Perform weekly follow-up and pipeline review with Loan Officer to discuss details of all loans in progress and to schedule closing dates.

• Accountable for reviewing all documentation prior to submitting loan to Underwriting for review to ensure that it meets investor guidelines.

• Obtain required credit and compliance documentation for assigned applications.

• Assemble and submit mortgage loans ensuring Merrill Lynch Mortgages and investor policies and procedures are met.

• Proactively communicate status of mortgage loans in process to interested parties.

• Maintain a thorough knowledge of documentation required to meet underwriting and compliance requirements.

• Master processing for Federal Housing Authority (FHA), Veteran Affairs (VA), State Housing, and Non Conforming Loans.

• Identify, and communicate to appropriate personnel, other financial products needed by clients to assist in cross sell efforts.

• Efficiently utilize automated mortgage-processing system.

Industrial Hygiene Laboratory Analyst

EMSL Analytical, Inc., Cinnaminson, NJ June 2010-August 2012

• Prepare and analyze air samples from various matrices including sorbent tubes and bulk materials.

• Perform daily maintenance and troubleshooting of instruments.

• Perform HPLC and GC/FID analyses of extracted samples following SOP requirements.

• Performed tests according to cGMP regulations.

• Follow all required Quality Assurance and Quality Control procedures for the lab and test methods.

• Prepare and validate reagents, controls and calibrators.

• Enter results in LIMS and in and generate reports for review.

• Perform peer review of data generated by other Analysts.

• Prepare department’s weekly schedule.

• Responsible for updating and editing reagent inventory.

Laboratory Teaching Assistant

Rutgers University, Camden, NJ September 2008-May 2010

• Assist students in conducting various laboratory experiments.

• Ensure students are using all lab equipment safely and properly.

• Ensure students understand lab technique and how to apply them in a lab setting.

• Responsible for maintaining lab equipment and chemicals.

• Maintain a safe work space for students to conduct laboratory work.

• Assist in maintaining a well-disciplined lab to ensure every student reaches his or her maximum potential.

Teller

TD Bank, Mount Laurel, NJ July 2006-June 2010

• Managed and settled main cash vault and ATM according to company standards.

• Trained and mentored newly hired tellers.

• Processed various transactions including deposits, withdrawals and loan payments.

• Provided customers with assistance to questions and comments.

Pharmacy Technician

CVS Pharmacy, Mount Laurel, NJ June 2002-July 2006

• Assist pharmacist in filling prescriptions by calling insurance companies to correct all billing issues.

• Demonstrated strong customer service skills.

• Consistently assisted the pharmacist and customers with all problems that arose.

• Gained recognition throughout the company for dependability and flexibility.

Skills

Sample Results Entry (Sample Master LIMS)

Industrial Hygiene Analysis

• Analysis via HPLC and GC/FID

• Air Samples Extraction

• Proficient in ChemStation software and LIMS.

• Proficient in Microsoft word, excel, PowerPoint and outlook.

Education

Rutgers University Bachelor of Arts, Chemistry

Camden, NJ Degree 2010

Professional and personal references available upon request

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