Operator Software
Resume:
Roosevelt Q. Sims
**** ********* ****** **. **********, S.C
**************@*****.***
1. Highly motivated individual looking to add value and talent to a
Profile
stable team. Very friendly with great communication skills. I am
also currently interning at Georgia Pacific. In this intern role I
have been introduced to the hands on aspect of a Network
infrastructure and I am daily picking up new skills to help me in
the work force. I’m also use to working in fast pace and high
demand work areas. People person with great communication
skills and ability to learn fast. Current College student looking to
get my foot in the door of a great IT company in which I can
develop and grow with.
Exceptional written and oral communication abilities.
1.
Skills
Great computer skills and problem solver
2.
Goal oriented.
3.
Typing: 60wpm
4.
Proficient with Word, WordPerfect, Excel, and PowerPoint
5.
Knowledge of Network infrastructures
6.
Knowledge of basic commands in Msql
7.
Proficient with Microsoft Visio
8.
Georgia pacific Prosperity, SC 2011 Present
Employment
1. Working as forklift operator
2. Cleaning work station
3. Following daily run list to ensure veneer is made to
correct thickness.
4. Daily inspections
5. Completing safe work permits
6. Wearing PPE and being aware of job hazards.
2009 2011
Pioneer Frozen Foods Prosperity, SC
1. Worked as a blender operator.
2. Performed QA test on food products
3. Forklift operation
4. Wearing PPE and being aware of job hazards.
2007 2008
General Information Services Chapin, SC
Receive client request(s) and review Client Information
•
Form (CIF) to confirm appropriate products to order.
Review source documents and, in accordance with
•
specific instructions, enters selected data into
internal computer system.
Assign case(s) to reporters via Case Management,
•
as appropriate.
May maintain log(s) and other controls of source
•
materials associated with case assignments to Reporters.
Visually compare data previously entered with source
•
documents to identify and correct errors.
Notify supervisor of delays/problems, e.g. product
•
omissions, date of birth issues, etc.
Maintain appropriate confidentiality regarding client and
•
Company information and ensure proper destruction of
confidential document
Insite support services Prosperity, SC
• Deliver service and support to end-users using
and operating automated call distributed phone software,
via remote connection or over the Internet;
• Interact with customers to provide and process
information in response to inquiries, concerns, and
requests about products and services;
• Gather customer’s information and determine the
issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and
software issues involving internet connectivity, email
clients, IPTV, VOIP and more;
• Identify and escalate priority issues per Client
specifications;
• Accurately process and record call transactions
using a computer and designated tracking software;
• Offer alternative solutions where appropriate with
the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages
appropriate to listeners and situations;
• Follow up and make scheduled call backs to
customers where necessary;
• Stay current with system information, changes
and updates
Additional Skills and working areas
• Currently interning at Georgia Pacific IT department
• Currently working to become A+ certified
• Setting up own home server that will be running
server 2008
• Experienced on Microsoft office programs excel,
power point, word
• Experienced using OS vista, xp, 2000, windows 7,
Windows ME, Windows 98, Windows 95
• Training experience training first level techs at Insite
Support Services
Piedmont Technical College 2006 2007
Education
Greenville Technical College 2007 – 2008
American Intercontinental University 2011 – Present
Currently pursing Bachelor Degree in Information
Technology: Concentration in Networking
Graduation Date: 11/10/2013
References Furnished Upon Request
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