Management Customer Service

Tyler S. Felber

******.*****@*****.***

Permanent Address:

_

Academic Background:

University of Wisconsin – La Crosse

Bachelor of Science Degree – May 2012

College of Business

Double Major: Management and Marketing

GPA: 3.4

Related Coursework and Computer Skills

Management: Accounting Principles 1 and 2, Legal/Ethical Environment of Business,

Business/Economic Research Communications, Information Systems – Business

Management, Principles of Financial Management, Principles of Labor/Management

Relations, Business Law, Product and Operations Management, Principles of

Management Thought, Global Responsibility of Business, Management Forum –

Poverty and the Business World, Global Perspective on Business, Administrative

Policy Determination, Behavior and Theory in Organizations

Marketing: Principles of Marketing, Buyer Behavior, Market Research, Industrial

Marketing and Transportation, International Marketing, Professional Selling/

Sales Management, Promotions/Advertising Management, Senior Seminar – Writing

Emphasis, Marketing Management – Writing Emphasis

International Marketing Plan: Developed a marketing plan for Gander Mountain in

South Africa by analyzing the country’s cultural and economic environment and

conducting a market audit of the country’s sporting goods industry.

Computer Proficiency: Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft

PowerPoint, Microsoft Outlook

Internship Experience

State of Wisconsin – Department of Transportation (May 2011 – May 2012)

Position: Equal Rights Officer/HR Coordinator

• Evaluation of Labor Compliance contracts for conformity

• Support enforcement and implementation of state and federal laws,

regulations, rules and Executive Orders applicable to AA/EEO

• Ensure adherence to the provisions of the construction contract and

administrative support

• Assist with the administration of Consultant Contracts and Modifications

• Conduct field interviews with construction employees

Professional Experience

Western Express, Inc. (November 2012 – July 2013)

Position: Fleet Manager

• Planning, organizing, and directing the work of the section to meet objectives with the

most efficient use of personnel, facilities and equipment

• Managing the special equipment, trucks and all vehicles

• Managing the department staff, including responsibility for hiring, scheduling

performance management, and discipline

• Regularly communicating with GMO and dispatch regarding status of deliveries and

other equipment

• Submitting regular reports including, road calls, break downs, accidents and performance

• Supervising use/ interpretation of information from on-board computers, diagnose

complex vehicle or equipment problems

• Applying customer service methods and procedures

• Performing any other job related duties as assigned from time to time.

Summer/Part-Time Positions

• Lifeguard at Tomah Municipal Pool in Tomah, WI

• Lifeguard at Jelly Stone Park in Warrens, WI

• Cook at Features Restaurant in West Salem, WI

• Youth Soccer Coach for Parks & Recreation Department in La Crosse, WI

• Prep Cook/Cashier at McCoy’s (Restaurant/Recreation Center) in Fort McCoy, WI

• Lead Cook at Fox Hollow Golf Course in La Crosse, WI

• Cook/Bartender at The La Crosse Country Club in La Crosse, WI

*References available upon request

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