Customer Service Sales

JOHN POV

**** ***** **. . ***** ** ***** . Cell: 909-***-**** . Email:

***.****@*****.***

OBJECTIVE

Award-winning, client-focused professional in search of opportunity to

provide attentive customer service

SKILLS

. Data Entry

. Typing: 50 WPM

. Excellent Customer Service Skills

. Excellent written communication and documentations skills

. Excellent computer skills, PC & Internet

. Proficient in Microsoft Windows, Microsoft Word, Power Point, Excel

and SAP

. Qualified by 10+ years' success in Customer Service

WORK EXPERIENCE

PERSONNEL CONCEPTS INC.

Ontario, CA

Customer Service Representative Nov.

2012 - Aug. 2013

. Inbound calls/Outbound Calls

. Up Sell Products

. RMAs

. Follow-up with existing customers

. UPS Tracking

SUNNY SPORTS INC.

Chino, CA

Sales Representative/Wholesales/CSR (Sales Licensed)

Aug. 2009 - Oct. 2012

. E-commerce Sales

. Live Chat online

. Inbound/Outbound Calls

. Invoices

. Taking payments/Orders online

. Increase sales and average order size by means of cross-selling, up-

selling, add-on sales and offering promotional items

VERIZON DIAMOND WIRELESS

Montclair, CA

Sales Representative/Key holder/CSR Apr.

2003 - Dec. 2008

. Preferred qualifications to customers

. Exceeding Monthly/Weekly quotas

. Maximize sales and profitability

. Follow-up with customers with store promotions

EDUCATION

Mt. San Antonio College

Walnut, CA

Business Administration

Apr. 2010- Present

American Career College

Anaheim, CA

Medical Billing Program

Jan. 2009 - Nov. 2009

Diploma/ Certificate: Health Claims Examiner/ Medical Biller

Garey High School

Pomona, CA

High School Diploma

Sept. 2001 - Jun. 2005 Certificates: Perfect Attendance/ 3.5

GPA/ Honor

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